Outlook Express - The Connection To The Server Has Failed
Posted 24 June 2007 - 08:55 PM
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Posted 25 June 2007 - 04:59 AM
Sorry to hear of the problems with your email.
There could be a number of reasons for this so its a good idea to write down on paper each step you have taken, and the results achieved. Create an audit/undo trail)
Some folks have different profiles set up and others have different identities in OE and its important to know how these work. (so check out the help files)
OE uses (usually) the IE settings for Internet access so check that both are set to the same configuration details.
Visit your ISP's website and download the configuration settings for OE (print them out if necessary )and then check each individual one of your settings (port numbers and ssl authentication must be exactly right so check and double check against your ISP's recommended settings.
If you are very careful it can be helpful to retype in your configuration settings even though they look the same, (user names and passwords are particularly prone to damage/corruption.)
If you are still having problems despite checking everything then before contacting your ISP helpdesk for a talkthrough with a helpdesk tech you could try this:
Open a command prompt
(Click on Start then Run then type in cmd )
On the screen which opens, type in:
netsh int ip reset c:\resetlog.txt (note the spaces)
Press the enter Key
(to clear the command prompt window.)
If still no joy then its time to phone the ISP
Posted 30 June 2007 - 12:11 PM
Posted 01 July 2007 - 02:56 AM
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