Can Not Send e-mail
#1
Posted 15 June 2010 - 08:13 AM
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#2
Posted 15 June 2010 - 01:19 PM
Edited by Nahumi, 15 June 2010 - 01:22 PM.
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#3
Posted 15 June 2010 - 02:04 PM
Edited by appleoddity, 15 June 2010 - 02:05 PM.
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#4
Posted 15 June 2010 - 03:11 PM
ATT/Yahoo SMTP settings have never used port 25 as far as I know. This port is blocked by ATT on all home networks to prevent infected computers from sending spam.
Things are changing regularly with these settings and that is your problem.
It appears the most recent settings should be set like this:
pop3 server: pop.att.yahoo.com
SMTP server: smtp.att.yahoo.com
Incoming/outgoing username: your full e-mail address (i.e. you@bellsouth.net)
incoming mail port: 995 - Use a secure connection/SSL checked
outgoing mail port: 465 - Use a secure connection/SSL checked
If this does not correct your problem, contact ATT for the correct e-mail server settings.
For the last 15 years my settings were this with bellsouth.net:
pop3 server: mail.bellsouth.net
smpt server: mail.bellsouth.net
outgoing mail smpt: 110
incoming mail (pop3) 25
both ssl have been unchecked
here is a tracert report:
Tracing route to mail.bellsouth.net [204.127.217.17]
over a maximum of 30 hops:
1 2 ms <1 ms <1 ms 192.168.150.1
2 10 ms 9 ms 10 ms 184.46.121.1
3 13 ms 14 ms 13 ms 72.157.32.51
4 11 ms 11 ms 10 ms 72.157.32.53
5 13 ms 13 ms 13 ms 12.81.38.54
6 12 ms 13 ms 13 ms 12.81.38.28
7 15 ms 13 ms 14 ms 12.81.24.66
8 12 ms 12 ms 12 ms 12.81.24.101
9 15 ms 13 ms 13 ms 74.175.192.22
10 68 ms 68 ms 68 ms cr1.nwrla.ip.att.net [12.123.153.18]
11 68 ms 68 ms 67 ms cr1.hs1tx.ip.att.net [12.122.1.141]
12 67 ms 67 ms 67 ms cr2.santx.ip.att.net [12.122.30.137]
13 69 ms 68 ms 67 ms cr2.phmaz.ip.att.net [12.122.1.17]
14 70 ms 68 ms 67 ms cr1.la2ca.ip.att.net [12.122.31.189]
15 67 ms 67 ms 67 ms cr1.sffca.ip.att.net [12.122.3.121]
16 67 ms 67 ms 66 ms 12.83.59.17
17 67 ms 67 ms 67 ms 151.164.38.28
18 66 ms 66 ms 66 ms ded2-p8-0.snfcca.sbcglobal.net [151.164.95.113]
19 69 ms 68 ms 69 ms ATTSI-2of2-San-Francisco-1155380.cust-rtr.pacbel
l.net [64.172.39.78]
20 71 ms 69 ms 70 ms 207.115.16.50
21 * * * Request timed out.
22 68 ms 69 ms 69 ms mail.bellsouth.net [204.127.217.17]
Trace complete.
Edited by Jimbo1, 15 June 2010 - 03:30 PM.
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#5
Posted 15 June 2010 - 03:20 PM
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#6
Posted 15 June 2010 - 03:28 PM
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#7
Posted 15 June 2010 - 03:34 PM
Edited by Jimbo1, 15 June 2010 - 03:34 PM.
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#8
Posted 15 June 2010 - 03:41 PM
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#9
Posted 15 June 2010 - 03:52 PM
@nahumi - tracert will not determine if port 25 is blocked. It will determine if the packets are being dropped somewhere down the line regardless of what port it is on. In essence you have verified that the server at mail.bellsouth.net is responding to ping requests. The time out says that the router along the way to bellsouth.net is NOT responding to ping requests and ignored your tracert. The PATH to bellsouth.net is different for you than it is for Jimbo1 who is probably in a different part of the world. Your packets will not traverse the same path.
To test if port 25 is being blocked, you would actually have to initiate a connection to port 25 specifically. The command to test this would be TELNET. i.e. telnet mail.bellsouth.net 25 -- which is unsuccessful, because that setting is no longer valid.
As far as bellsouth.net not existing. That is not true. If you are saying this because when you ping bellsouth.net you do not get a reply that just tells you the server at bellsouth.net is ignoring your ping requests. The server at mail.bellsouth.net does respond to ping requests.
But, finally, it still comes down to the fact that these settings have been invalid for quite some time and it is a surprise they have worked this long. ATT has consolidated their servers and merged things together. Existing customers should've received adavnced warning of the changes. I know of some around here that have.
Edited by appleoddity, 15 June 2010 - 03:54 PM.
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#10
Posted 15 June 2010 - 03:52 PM
The time out seems a bit weird to me. Doesn't happen on my end.
Also, bellsouth.net doesn't seem to exist. This is going to sound stupid, but you could try bellsouth.com. They could have moved the site and their servers to a different domain whilst you were holiday. Bit of a long shot though. . .
Not sure as I said I am reciving e-mail fine, not not able to send, but I do a tracert and see what happens. Last 15 years or so my e-mail address has been j******x@bellsouth.net, long before AT&T took over, my router setting and everything in this shop, home, wife, labtop is using that e-mail address.
But I tracert the mail.belsouth.com this and here's the result:
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Jim>tracert mail.bellsouth.com
Tracing route to mail.bellsouth.com [139.76.165.130]
over a maximum of 30 hops:
1 <1 ms 2 ms 2 ms 192.168.150.1
2 12 ms 12 ms 13 ms 184.46.121.1
3 33 ms 33 ms 31 ms 72.157.32.51
4 12 ms 13 ms 12 ms 72.157.32.53
5 29 ms 29 ms 28 ms 12.81.38.48
6 29 ms 31 ms 31 ms 12.81.38.0
7 29 ms 29 ms 29 ms 12.81.24.88
8 30 ms 29 ms 29 ms 12.81.24.2
9 29 ms 30 ms 30 ms 12.83.2.194
10 29 ms 29 ms 29 ms 12.83.2.209
11 29 ms 28 ms 28 ms 0.san-francisco-45-50rs.ca.dial-access.att.net [
12.81.90.0]
12 29 ms 29 ms 29 ms 205.152.152.22
13 29 ms 29 ms 29 ms 139.76.128.123
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Documents and Settings\Jim>
Edited by appleoddity, 15 June 2010 - 04:01 PM.
Removed E-Mail Address
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#11
Posted 15 June 2010 - 04:02 PM
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#12
Posted 15 June 2010 - 04:08 PM
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#13
Posted 15 June 2010 - 04:12 PM
Edited by Jimbo1, 15 June 2010 - 04:13 PM.
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#14
Posted 15 June 2010 - 04:33 PM
Edited by Jimbo1, 15 June 2010 - 04:36 PM.
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#15
Posted 15 June 2010 - 05:11 PM
It is SMTP not SMPT.
1) Your e-mail address will remain the same. You are just updating your e-mail server settings with the correct settings as they have changed due to restructuring.
2) Thunderbird is no different than any other e-mail client. If the e-mail server settings aren't correct you will get the same results.
3) Yes, the changes have been in place for quite some time. Many months I think. Most recently a customer of mine received notification they would no longer be able to log into webmail with the regular webmail address, but instead had to go directly to att.yahoo.com and log in. That change was happening this week, maybe today. Thus this aligns with your problems also. The change of e-mail servers was announced months ago and several notices have been sent. You should have gotten them.
4) Facebook is completely unrelated to your current e-mail problem as in this thread.
@Nahumi
Yes, it makes sense that the path your packet takes when it gets close to its destination would be the same. While the start of the path should be quite different seems how both of you are in different parts of the world. So, you are right, my explanation that you are in a different part of the world is not valid because it is the same router that your packets are traversing. However, there is no standard, or etiquette in place that says any device has to respond to your ping requests. They could simply be blocking ping requests from a particular IP or group of IP addresses, or any other reason. This does not indicate a problem. This simply indicates that the particular router is not responding to your PING requests. That router has forwarded your packets on to their destination as is expected of it though. This is indicated by the final
22 68 ms 69 ms 69 ms mail.bellsouth.net [204.127.217.17]
If the packet was not making it to its destination then you would never reach your destination as is shown in this tracert. Any number of time outs on the way do not mean anything. In fact, a timeout at the destination doesn't even mean anything, it just means that particular server is not responding to your ping requests. Which could also indicate it is down. Finally though, when using a tracert, if there really is an internet problem then your packets will die at a particular hop. You will definitely get a request timed out and that will be it. You will never see any further hops, and you will never see a hop to your final destination. So, if there was an internet problem tracert would've died at hop 14 or 15, etc. And there would've been no further hops. The path your packet takes is determined by each router on the path. So, if a particular router is not functioning then the route to the destination is unknown thus making it impossible to check any further hops. This is indicated in the second tracert Jimbo provided where all the way to 30 there were no further IP addresses, or hops to make. The router that comes next after 139.76.128.123 is non responsive and not forwarding your packets - or, every router and device from that point on is ignoring your ping requests. I hope that clarifies things a bit.
The time out error in the mail client is simply because it is trying to connect to port 25 of mail.bellsouth.net and it is never able to connect. It waits. And, it times out.
Edited by appleoddity, 15 June 2010 - 05:19 PM.
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