hello, I have office 97 on my computer and am having some strange things with word happening. Now I can only save a document with one letter–i.e. if I want to call it "report". it only saves as "r". Also, when I am closing documents it says things like "word could not fire event" and "the basic environment could not be initialized, please run set up to install it correctly". I tried removing the whole office to reinstall it but when I try that, it says something like "the setup configuration file…is missing or corrupted, please run set up again from where you originally ran it"
allow each of these to carry through their routine to remove any malware identified.
Please "save the log" of what each tool finds and removes, so you'll be able to report that information back here into this topic.
You may want to jump right over to the HJT Forum to post for more expert help with malware removal.
After you are assured that your machine is malware free, if you still have the problem and need assistance with the Microsoft suggestions, please post back here at that time.
Best Regards
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