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Problems with MS Word
Started by
Jenney
, Aug 09 2006 08:59 AM
4 replies to this topic
#1
Jenney
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Posted 09 August 2006 - 08:59 AM
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#2
Doug
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Retired Administrator -Tech Team
Posted 10 August 2006 - 12:30 AM
You say you "sent" a document. Did you do this through the File - Send To function.
If so, did you send it "To mail receiptiant" or "to mail receipiant as attachment" ?
If you did, the document may still be hung up in your email client "OutBox"
For instance if you use Outlook or Outlook Express, take a look in the OutBox of those clients.
It may be stuck there, still trying to be sent.
Maybe your Clipboard is full. Open Clipboard and empty it.
Maybe you could use Windows explorer to Rename the .doc file and then open the newly named file in Word.
Can you open other and new documents in Word?
Let us know what you find.
Best Regards
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#3
Jenney
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Posted 12 August 2006 - 01:00 PM
Thanks for the reply and suggestions.
I had forgotten to mention that I'd been trying to send it as an email attachment, but never could because something happened to Word during the process. I just had to delete the email , so unfortunately it's not stuck in the outbox. Now I can't open ANY word document or start any new ones. It won't open at all. When I click on the desktop icon, it starts to open, but then just closes down.
Where's the clipboard? Does word have to be open to empty it? If so, I won't be able to.
Thanks again.
#4
Doug
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Retired Administrator -Tech Team
Posted 12 August 2006 - 01:24 PM
Hi Jenney,
Often the first and best remedy with application programs like MS Office / Word is to use Add/Remove to uninstall completely, and then re-install the application program (Word).
Of course, you'll need the MS installation CD and the Product Identification Key to re-install Word.
Let us know if that helps.
Best Regards
The help you receive here is free.
If you wish, you may Donate to help keep us online.
If you wish, you may Donate to help keep us online.
#5
Jenney
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Posted 13 August 2006 - 07:53 PM
Thanks, dough. I'll see what I can do.
Jenney
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