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Problem Opening URLs in Outlook and More

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Post #1
I have recently experienced a few different problems, which may be related or not…
(1) I get a message "This operation has been cancelled due to restrictions in effect on this computer" when trying to open URL links from Outlook emails. If I cut and paste the link to the Firefox browser, no problems.
(2) A couple of desktop links (http://www..htm) are no longer working… there is a message that sates the File Association does not exist
(3) the icon for some of the desktop links change between Internet Explorer and FireFox
(I have uninstalled both IE and Firefox, deleted profiles, cleaned out temporary data, reinstalled one at a time (with upgraded Firefox)
(4) With CCleaner, or manually through regedit or regedt32 I cannot remove some of the startup applications. (e.g: a2guard). I have uninstalled the asquared software, but it has left the startup gaurd behind. I have tried to uninstall the InternetCleanup software (reloaded, repaired, uninstalled) a couple of times but startup run entries still remain.

I run SpyBot SD daily… nothing
I run a commercial version of Ad Aware with AdWatch
I run Norton AV, and have tried others also.


I can't decide if this is a virus/spyware issue, or some querky setting that is corrupt.

Below is a Hijack log:

Thanks in advance for your help!
———————————————————————————————
Logfile of HijackThis v1.99.1
Scan saved at 3:41:07 PM, on 9/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Microsoft Shared\MSSearch\Bin\mssearch.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\KMaestro\KMaestro.exe
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Handspring\HOTSYNC.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Norton AntiVirus\OPScan.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Downloads\Spyware_HiJackThis\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O1 - Hosts: *******(I removed this entry, it is valid)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1f0c8547-2639-4c91-b8aa-c7eca24c3163} - (no file)
O2 - BHO: (no name) - {1F2E844B-8211-46ff-8262-772F03295CF4} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BtcMaestro] C:\Program Files\KMaestro\KMaestro.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [MXO Auto Loader] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Ad-Aware] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Aware.exe" +c
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [NBMonitor] C:\Program Files\Aladdin Systems\Internet Cleanup\NetBlockadeMonitor.exe
O4 - HKLM\..\Run: [WinFSG] "C:\Program Files\Aladdin Systems\Internet Cleanup\MSFG.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\ccleaner.exe" /AUTO
O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe"
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Handspring\HOTSYNC.EXE
O4 - Startup: IC Task Manager.lnk = C:\RECYCLER\NPROTECT\00015715.rbf
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NaturalColorLoad.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Edit with XML Spy - {2222EF56-F49E-4d07-A14E-8D2B08766958} - C:\Program Files\Altova\XMLSPY2004\spy.htm (HKCU)
O9 - Extra 'Tools' menuitem: Edit with XML Spy - {2222EF56-F49E-4d07-A14E-8D2B08766958} - C:\Program Files\Altova\XMLSPY2004\spy.htm (HKCU)
O16 - DPF: {3299935F-2C5A-499A-9908-95CFFF6EF8C1} -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1121115428859
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1126182417625
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - http://transfers.one.microsoft.com/FTM/Tra…ransferCtrl.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - http://beta.entimg.msn.com/client/msnmusax2729.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
O23 - Service: icservice - Unknown owner - C:\Program Files\Aladdin Systems\Internet Cleanup\icserv.exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #2
I have determined that most of the problems I have been experiencing are related to the "use DDE" setting under URL type File Associations. It must have been set during installation of some software??? Either way unchecking it resolved my problems. Unless you see any problems in my prior HiJack log, then this post can be deleted.
Post #3
hi

open hijackthis, click do a system scan only
tick the boxes next to these lines:

O2 - BHO: (no name) - {1f0c8547-2639-4c91-b8aa-c7eca24c3163} - (no file)
O2 - BHO: (no name) - {1F2E844B-8211-46ff-8262-772F03295CF4} - (no file)

the close all browsers and explorer windows
and click fix checked

reboot, post a new log

you may need to disable some of you protection programs before attempting the fix with hjt, as some of those protect the registry.

also this is just a minor cleanup, no big issues :D
Post #4
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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