I have Quicken 2001 Basic. I've had it for 15 years and all my accounting from the office and home are on this program. It has worked fabulous for me and I'd prefer to continue using this version. I installed Windows 10 (64-bit machine) earlier this year. Quicken has worked seemlessly with this new operating system until this morning. Now when I click print within Quicken … nothing happens. I go to Printer Setup within Quicken … nothing happens. I look in Control Panel/Printers and see no pending document signal has been sent from Quicken. I can print from all my other programs just fine. So I'm puzzled. The last time I had to print something from Quicken was a couple of weeks ago and it worked ok. So it must be something that has been updated, downloaded, cleaned, deleted from or something. Hope you can suggest something for me and Tax Season is approaching and I really need Quicken operational.
1 Have you tried using a system restore point created before the printing problem started..? as this may do the trick for you.
2 If the printing was working Ok up to a short time ago then you could reimage your computer, using a disc image created prior to the problem starting.
If the system Restore didn't work ( assuming you have it switched on) then its indicating a deeper problem with your computer.
Uninstalling restarting and then reinstalling is an option, however if you do have deeper problems in your computer then it might be wise to consider a "refresh" as well, however using a good disc image created before the problem started should have you up and running again in double quick time.
OK, good information. I'll try the uninstall and reinstall later today (that disk is at the office). If that doesn't work how would I go about determining that I have other things going on with my computer? I don't see that anything is wrong with it as far as it's usual performance.
If system Restore is not working( despite being switched on then that indicates something is wrong with your computer although it will not in itself lead to any slowdown.
Was it( system restore) working Ok when you made your last disc image?
Yes. I clicked on System Restore and it was working. I tried installing the Q2001 program and got the message that it would not install on this machine. So that's out. So I have purchased a 2016 version of Quicken. Now my dilemma changes. I will install on my office computer (Win 10) then try to restore all my old data in this new program. I can't imagine that working, but I'm willing to try it. I have one other computer (XP) - old but could still work with Q2001. I'm out of options after this. I use this data (over 14 years of it) to help with budgeting expenses for my business, budgeting expenses for our home, pre-planning quarterly tax deposits with IRS, and of course for doing each year's taxes. This data is so important. I really need to find a work around.
Paws - I just wanted to give you an update and thank you for your attempt at trying to help me. I finally broke down and bought a new 2017 version of Quicken Deluxe. Naturally the flash drive of data (from Quicken 2001) would not restore to Q-2017. So the fun began! However, Quicken Tech Support has a vast array of individuals who are willing to give enormous amounts of time to helping customers update their data. They must have learned over the years that this is such an important service feature. They have a specific protocol to do this which involves
(1) downloading Quicken 2004
(2) deleting Q-2001
(3) restoring Q-2001 data to Q-2004 which gives the user Q-2004 program with Q-2004 data in it (because all the Q-2001 files are converted to Q-2004 files.
(4) downloading Q-2013
(5) deletiing Q-2004
(6) restoring Q-2004 data to Q-2013 which gives the user a Q-2013 program with Q-2013 data in it (Q-2004 files converted to Q-2013 files)
(7) installing Q-2017 (and not deleting Q-2013 yet)
(8) restoring Q-2013 data to Q-2017 which gives user the Q-2017 program with Q-2017 data in it (Q-2013 files converted to Q-2017 files)
(9) delete Q-2013.
Now this might sound easy but it took me 6 hours with a two tech support people on two different days. Several things went wrong and required the support people maintain a Remote Connection with my computer and lead me step-by-step over the phone as they viewed what was on my screen. They were extremely patient and willing to take as long as the process took to help. I still have a hard time believing they were willing to do that. But it has now been done. So for any other users having Quicken difficulty updating their old version I would definitely start suggesting they get on the phone with the Quicken Tech Support.
Many thanks for your very interesting and informative update.
Congratulations on arriving at a satisfactory solution, It must have been a long and intensive procedure and you are to be congratulated on getting it all done.
Other folks who have the same or similar issues will benefit greatly from your posts and be put on the right track and be guided by your experiences.
Search engines will index these pages in a short while so that anyone searching using one of the common search engines in use today will likely be directed to your topic here….
Its a form of immortality in a way!
Regards
paws
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