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No internet connection using WiFi or Ethernet


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12 replies to this topic

#1 bluesnapper

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Posted 27 February 2016 - 06:28 PM

I cannot connect my laptop (Windows 10) to the Internet via WiFi or Ethernet.

If right click the Ethernet icon in Network Connections and then select Status, the IPv4 Connectivity field says 'No network access' with the IPv6 Connectivity field saying 'No internet access'.

When selecting the Diagnose tab the message says 'Ethernet doesn't have a valid IP configuration - not fixed'.

The message when diagnosing the WiFi connection says 'WiFi doesn't have a valid IP Configuration - not fixed'.

I can however connect to the Internet using WiFi with my tablet and iPhone.

Ant ideas?

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#2 Ztruker

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Posted 27 February 2016 - 06:38 PM

What is the make and model number of the laptop.

What does Device Manager look like? Any yellow marks?

Expand Network Adapters, are they both clean, no yellow or red marks?

 

Did this ever work? What did you do before this started happening? Did you reinstall Windows 10 or have you just upgraded to Windows 10 from 7, 8 or 8.1?

 

To collect IP configuration information easily, do the following:

 

Open a Elevated Command Prompt:

 

Press WIN + X to open Start context menu.

Select Command Prompt (Admin)​.

 

Paste the following into the Command Prompt window, exactly as shown, including double quotes:

 

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" | find /i "proxy" >> postme.txt & notepad postme.txt & del postme.txt"
 

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.


Rich

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#3 bluesnapper

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Posted 28 February 2016 - 10:12 AM

What is the make and model number of the laptop? – MSI GP70 2PE

What does Device Manager look like? - FINE

Any yellow marks? - NO

Expand Network Adapters, are they both clean, no yellow or red marks? NO YELLOW OR RED MARKS 

Did this ever work? – YES

What did you do before this started happening? – THE LAST TIME IT WORKED WITHOUT PROBLEMS WAS THURSDAY, BOOTED IT UP ON FRIDAY AND IT IS OPERATING AS EXPECTED APART FROM IT WONT CONNECT WITH THE INTERNET

Did you reinstall Windows 10 or have you just upgraded to Windows 10 from 7, 8 or 8.1? – UPGRADED FROM THE 8.1 UP TO THE FREE VERSION OF WINDOWS 10

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : MSILaptop

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

 

Wireless LAN adapter Local Area Connection* 12:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3

   Physical Address. . . . . . . . . : A0-88-69-70-8E-ED

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Ethernet adapter Ethernet:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Killer E2200 Gigabit Ethernet Controller

   Physical Address. . . . . . . . . : 44-8A-5B-44-29-8A

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2a02:c7d:dc06:8400:303a:d746:f672:eda7(Preferred)

   IPv6 Address. . . . . . . . . . . : fd4e:40d0:2296:0:303a:d746:f672:eda7(Preferred)

   Temporary IPv6 Address. . . . . . : 2a02:c7d:dc06:8400:f4f1:f3d0:e827:965f(Preferred)

   Temporary IPv6 Address. . . . . . : fd4e:40d0:2296:0:f4f1:f3d0:e827:965f(Preferred)

   Link-local IPv6 Address . . . . . : fe80::303a:d746:f672:eda7%4(Preferred)

   Autoconfiguration IPv4 Address. . : 169.254.237.167(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.0.0

   Default Gateway . . . . . . . . . : fe80::7e4c:a5ff:fe82:b8c%4

   DHCPv6 IAID . . . . . . . . . . . : 121932379

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-DE-41-F0-44-8A-5B-44-29-8A

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Wireless LAN adapter Wi-Fi:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 3160

   Physical Address. . . . . . . . . : A0-88-69-70-8E-EC

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2a02:c7d:dc06:8400:f5b4:9e12:bda2:2026(Preferred)

   IPv6 Address. . . . . . . . . . . : fd4e:40d0:2296:0:f5b4:9e12:bda2:2026(Preferred)

   Temporary IPv6 Address. . . . . . : 2a02:c7d:dc06:8400:5909:8436:e98:6463(Preferred)

   Temporary IPv6 Address. . . . . . : fd4e:40d0:2296:0:ac20:3805:f7d0:b7db(Preferred)

   Link-local IPv6 Address . . . . . : fe80::f5b4:9e12:bda2:2026%18(Preferred)

   Autoconfiguration IPv4 Address. . : 169.254.32.38(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.0.0

   Default Gateway . . . . . . . . . : fe80::7e4c:a5ff:fe82:b8c%18

   DHCPv6 IAID . . . . . . . . . . . : 312510569

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-DE-41-F0-44-8A-5B-44-29-8A

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Enabled

Ping request could not find host yahoo.com. Please check the name and try again.

    AutoConfigProxy    REG_SZ    wininet.dll

    MigrateProxy    REG_DWORD    0x1

    ProxyEnable    REG_DWORD    0x0

    ProxyHttp1.1    REG_DWORD    0x1

    ProxyOverride    REG_SZ    *.local

 

 

**********

I tried various suggestions from different posters/experts on the internet among them the ipconfig /release suggestion using the command prompt (admin).

 

This is what came up:

Windows IP Configuration

No operation can be performed on Local Area Connection 12 while it has its media disconnected.

An error occurred while releasing interface Ethernet : An address has not yet been associated with the network endpoint.

An error occurred while releasing interface Wi-Fi : An address has not yet been associated with the network endpoint.



#4 bluesnapper

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Posted 28 February 2016 - 01:50 PM

Just to say upgraded from Windows 8.1 a few month ago.

#5 bluesnapper

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Posted 29 February 2016 - 12:45 AM

Also a few pop ups appear just after I login.

One says 'Dragon Gaming Center stopped working', another says 'Samsund Easy Eco Driver has stopped working' and another says 'Error Serious error occures application would be shutdown'.

That last one is spelt exactly as I have typed it.

#6 Ztruker

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Posted 29 February 2016 - 12:47 PM

Possible malware infection(s).

Go to the url="http://forums.whatthetech.com/you_Infected_t106388.html"]Spyware / Malware / Virus Removal forum[/url], read the info there and follow the posted directions. Once you receive a clean bill of health, come back here if you have any additional questions or concerns or it turns out not to be a malware problem.

 

Please be patient as that is a very busy area. If you do not receive a response in 3 days, post a message here: What To Do If You Have No Response In 3 Days?

 

Do not reply to your post there as the malware folks look for posts with no replies first.

 

If still having network problems, download and run the portable (direct download) version of Windows Repair All-In-One.


Rich

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#7 bluesnapper

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Posted 29 February 2016 - 01:16 PM

Can I use the the tool aswMBR on a Windows 10 machine?

#8 bluesnapper

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Posted 29 February 2016 - 04:14 PM

I haven't run the above yet but I noticed the clock in the bottom corner on the taskbar has lost two days and is showing 27 February.

When I tried to correct it the internal fan kicked in the laptop froze and the screen went off. Don't know if that's a coincidence or not.

#9 Ztruker

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Posted 29 February 2016 - 05:05 PM

Follow the link I gave you and let our malware gurus help you. aswMBR may be one of the tools they want you to run.


Rich

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#10 bluesnapper

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Posted 03 March 2016 - 01:47 PM

Just a post to say neither aswMBR and FRST64 will run/scan because my laptop cannot update the .exe because of the problem of not connecting to the internet.

Edited by bluesnapper, 03 March 2016 - 02:08 PM.


#11 Tomk

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Posted 03 March 2016 - 05:56 PM

Will it connect in safe mode with networking?


Tomk
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#12 bluesnapper

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Posted 04 March 2016 - 10:45 AM

No.

Beginning to think the problem concerns Windows 10 update to version 1511.

Can this be dealt with on this forum?

#13 Ztruker

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Posted 04 March 2016 - 05:25 PM

Try my 2nd suggestion: 

 

If still having network problems, download and run the portable (direct download) version of Windows Repair All-In-One.

 

If no help then please go the malware cleaning route.


Rich

Artificial intelligence is no match for natural stupidity.

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