Internet so slow or keeps disconnecting upstairs

Downstairs its fine. I cahn't figure it out.

There are so many Network Adapters listed in Device Manager. Only Qualcomm is enabled.
Bluetooth Device (Personal Area Network)
Bluetooth Device (RFCOMM Protocol TDI)
Microsoft Hosted Virtual Adapter
Microsoft WiFi Direct Virtual Adapter
Qualcomm Atheros AR956x Wireless Network Adapter
RAS ASYNC Adapter
WAN Miniport (IKEv2)
WAN Miniport (IP)
WAN Miniport (IPv6)
WAN Miniport (L2TP)
WAN Miniport (Netork Monitor)
WAN Miniport (PPPOE)
WAN Miniport (PPTP)
WAN Miniport (SSTP)

I've tried deleting the above in Regedit but they keep coming back.

Router box is downstairs.

You've given us nothing to go on. My "guess" is this is a wireless connection.

Move closer.

how is it connected? by wireless i assume, if so what is the signal strength a weak signal can cause the problems your experiencing.

 

lots of things can interfere with the wireless signal.

 

see if this article helps you find and fix your problem, it is 5 pages long :- http://www.expertreviews.co.uk/networks/1401371/how-to-extend-wi-fi-range-increase-speed-and-fix-problems

 

http://i.dailymail.co.uk/i/pix/2014/06/10/article-2648627-1EA1823D00000578-282_306x362.jpg

 

Wireless Broadband.

 

Also it was fine upstairs a few weeks ago but has been pretty poor the last couple of days.

Hi nwarde,

You have been pretty "economical" with the details you have provided us with.

 

It would help us to help you if you provide us with as much information as possible, including the steps you have taken so far to solve the issue (we don't want to go over ground that you have already dealt with)

 

For example:
 

1 make and model number of your computer/

2 operating system, and service pack installed, 32bit or 64 bit?

3  speed you are buying from Talktalk and the actual speeds you are getting? (run the speed test and report back the figs)

4 Encryption being used? if so what type…WEP, WPA, WPA2 etc.,

5 What speeds do you get when using an ethernet cable rather  than wireless?

6 what speeds do you get on wireless when your computer is only a few feet away from your WAP/Router

7 have you tried powering down both your WAP/router and then your computer and then powering up again… what was the results in terms of speed?

8 Is your WAP/router plugged into the BT master socket?

9 Are you using a microfilter (splitter) into your master socket and in each of any other telephone socket extensions you have in the property?

10 have you tried changing channel numbers?

11 Have your flushed the DNS cache?

12 Any DECT phones, Microwave devices, baby alarms or anything else working around 2.4GHz in the vicinity of your computer/WAP/router?

13 anything else nearby likely to attenuate the signal, metal articles, machinery thick walls etc

14 Have you tried a home plug network to see if this does the trick for you?

15 Have you spoken to Talktalk support?( they should be able to talk you through the basic checks) and can also initiate a line check to ensure that its not a line fault…( intermittent)

 

Give us as much information as possible and one of us will get back to you with the next steps

Regards

paws

I've tried deleting the above in Regedit but they keep coming back

Unless you are a Windows expert, I would advise you stay out of there.

You say it used to work fine, what has changed? Has the router moved? Has this computer moved? Have more wireless devices been added? Any other new electronic devices (microwave ovens, big TVs) been added?

Again, I would move this computer downstairs (or the router upstairs) for a test and see what happens.

 

I've tried deleting the above in Regedit but they keep coming back

Unless you are a Windows expert, I would advise you stay out of there.

You say it used to work fine, what has changed? Has the router moved? Has this computer moved? Have more wireless devices been added? Any other new electronic devices (microwave ovens, big TVs) been added?

Again, I would move this computer downstairs (or the router upstairs) for a test and see what happens.

 

That's what I'm trying to figure out, the internet upstairs is fine for weeks, then for days it will start again. Downstairs the internet runs so smoothly,  its like having a new computer.

 

All I notice there is so many Network Adapters in Device Manager, some which I uninstall but they keep coming back (so I disable them instead) Also I heard Bluetooth effects Network Adapters, so I have Bluetooth devices disabled too.

OK all understood, thanks for the extra information.

I would be inclined to abandon the wireless and stick to using an Ethernet cable.

 

As your computer is upstairs and your router downstairs you will need to have a cable joining the two…. this may be aesy to achieve in your house or it may be difficult.

 

If its difficult then you will need to buy a home network kit, this is device that connects the mains wiring in your home to carry the internet to anywhere in your house that is served by the same consumer unit.

 

This is the sort of thing you need:

http://www.ebuyer.com/453841-trendnet-500-mbps-compact-powerline-av-kit-twin-pack-tpl-406e2k

 

The link provides full details but in essence your connect one of the home plugs into a handy 230v mains socket near to your router, and connect an Ethernet cable from your router to the socket on the home plug.

 

next you go upstairs and plug in the second home plug into a handy 230v mains socket, and connect another Ethernet cable between this upstairs  home plug and your computer

 

The kit come usually complete with two homeplugs and two Ethernet cables……

 

You have then in essence enabled the whole of the whole to use the internet via the house wiring……  and can access it from any 230v mains socket by use of the second homeplug

 

These kits are not expensive around £16 to £20 should solve the problem for you.

 

If you do decide on this method do let us know how you get on.

 

Just a final tip, try and make sure that your plug each homeplug directly into the 230v mains socket….. you can use a 4 or 6 gang trailing socket extension for anything else ,but best not to use them for the homeplug.

Regards

paws

 

Regards

paws
 

Thanks, paws. I will have a lookat the link.

 

Also don't think I mentioned it, but sometimes I will get a "Limited" connection in Networks and page won't load and I get a "The connection timed out", "The Connection reset" or "Server Not Found". Problem seems to occur around 11am to about 3pm. Very rarely happens later than that.

yep that's the thing with wireless networks, work great when they work but there are so many different wireless signals around us now that can interfere with it and cause problems, and it's not always easy to figure out what that 1 thing is that interferes. for instance it could be a next door neighbour on a ham radio for between those hours of 11am to 3pm.

 

if radio waves were able to be seen we'd be walking through a fog and not able to see more than 2 foot in front of us, and why i hate trying to diagnose an intermittent wifi problem.

 

usually there are 2 options that work, providing there are no hardware or software problems,

first is to use a wifi extender which just means having another wireless router to pass signals back and forth sited half way between the original and where you have the signal problem.

secondly using paws suggestion of powerline connections, these also come in 2 types, 1 where you connect to the second plug by cable but you can also get them that have a wifi connection point at the second plug too so you can still be wireless or wired at that location. (they work great too my daughter uses powerline plugs for her networked tv and games consoles.)

 

 

should add

there is one caveat with using powerline adaptors though and that is from my understanding both plugs must be on the same wiring circuit for best performance, not usually a problem in the uk where all our sockets both upstairs and downstairs are on the same electric fuse box circuit, but might be a problem elsewhere, so if they don't work that may be why not and something to check, paws already mentioned they should be plugged directly into the sockets and not any extension cables which could also cause them not to work.

 

more about powerline plugs :- http://www.howtogeek.com/210895/how-to-easily-extend-your-home-network-with-powerline-networking/

While these antennas are supposed be omni-directional, there is no such thing as perfectly omni when it comes to radio wave propagation. So moving the antenna around can help. If internal, turning the wireless device 90° might help. Swapping upstairs with downstairs could help too. Or moving across the room (away from one wall that might be full of metal pipes and wires) could help too.

This is a well known issue in Windows 8.1. Microsoft seem to have reverted to their old tactics of putting their hands over their eyes, so if they can't see it, it doesn't exist.

Try opening an elevated command prompt and typing

netsh winsock reset

 

If that doesn't work, try rolling back your wireless card driver to an older version, preferably as far back as possible, Failing that, you could try any of the possible solutions dating back as far as 2013.