WIN 7 Ultimate Issues

Hello,

I thought my CD I purchased as a download had the option to change from 32 to 64 and when I went to do this, I come to find out this wasn't the case and had to change my system by to 32 by using the old. files, but I have had issues with things running slow, not pulling up and thought after researching online on how to move files back I would be good, but still seems very sluggish and would love some assistance on this…

Thanks,

mstein66

Hi mstein66

Sorry to hear of the problems you have been experiencing.

So we can try and figure out the best way we can help, please reply with a link from where you downloaded the Win 7 operating system.

Regards

paws

Hi,

I purchase this via www.discountmountainsoftware.com.

Thanks,

Matt

Hi Matt,

Thanks for the information,

Its going to be difficult to help you over this without having a large amount of information from you.

Finding out this information and posting it in your reply will take a fair amount of time and effort on your behalf, so I wanted to point this out to you before we start.

For example the sort of information we will need to help you includes:

1 The exact make and model number of your computer and its date of purchase and original operating system and Service Pack  installed.

2 The exact details of the Win 7 operating system you purchased (we know its Win 7 ultimate) its licence type, and a screen shot of the actual disc you received and also a screen shot of the Certificate of Authenticity (COA) Note please redact all but the last string of 5 character in the Product licence key when uploading the screenshot.

3 The approximate price you paid for the operating system.

4 Did you perform a "clean install" or did you attempt an "upgrade" install?

5  have you checked to see if your version of Windows has activated correctly and is shown as being "Genuine" ?

6 Approximately how many Windows Updates have you been able to install since installing your Win 7 Ultimate?    (just a few, about 50 or so, or hundreds)?

7 Please outline each of the steps you took to try and change from a 32 to a 64 bit version of Windows (or vice-versa)

If you post back with all the information it should provide us with an indication of what we need to do next.

regards

paws

Hi,

1.  See attached

2.  See attached

3.  $120.00. 

4.  Clean install from WIN XP Pro

5.  See attached

6.  See attached

7.  I searched the Internet to change from 32 to 64 to be able to use my full 8GB memory as 32 doesn't support this, but then realized after trying to upgrade to 64, the download WIN 7 was only for 32 as I thought it was for both; then I had to revert back to 32 by transferring all files from Win.old w/o having to do a clean install, but I am not sure if I did this correctly and the reason I asked for help.  I believe this was the site I used, but I did search and read many websites, but cannot remember:  http://windows.microsoft.com/en-us/windows/32-bit-and-64-bit-windows#1TC=windows-7

Hi mstein66,

Thanks for all the information.

I think that if you want to go with a 64bit version of Win7 then you will need to use the Win 7 upgrade adviser ( to make sure that your system is compatible) and then perform a fresh install (having carefully backed up to removable media anything on your computer that you don't want to lose)

This will enable you to make the most use of the RAM in excess of 4GB, however from the details you sent concerning the download of Win 7 it looks like you downloaded installed and activated the 32 bit version. (It may be worthwhile trying to contact discountmountainsoftware to see if they will allow you to use the 64bit version and activate it using the key provided or an alternative one they could send you. However this would be most unusual for them to agree to this, so please don't get your hopes too high. The most likely scenario is that they might offer you a fresh Win7 64 bit with a valid licence key perhaps at a slightly discounted rate from their normal retail price.

If you decide to abandon the idea of 64 bit completely then I don't think there is much likelihood of you getting your existing installation working correctly and reliably in a stable way without performing a reinstall.

In these circumstances I would recommend you perform a fresh install of Win 7 32bit and whilst effective use of your RAM will be limited, unless you regularly undertake RAM intensive tasks, then the effect of this in day to day working may not be noticeable.

I know that you were probably looking for a way to switch  back to 32 bit without too much pain…… but I feel that the fresh install is the way forward as trying to convert the half installed 64 bit version back to 32 bit is likely to be problematic.

Regards

paws

Hi,

I have already switch back to 32 and things seemed to be working, but at times, like right now, my Windows Explorer will not open and task manager shows 2 of them open.  Plus other times, when trying to open the Action Center or Control Panel, etc. it is slow to open too and was just wondering if some kind of scan could be done to see what is causing this.

changing from a half installed 64 bit conversion from a 32bit system, and then back to 32 bit involves such fundamental changes to the operating system that deep seated problems are more than likely.

The best way to avoid these is to perform a fresh install.

Trying to fix each individual problem as it crops up is likely to be frustrating and as each particular problem is dealt with a fresh problem is likely to crop up.

Running chkdsk with the r switch and sfc /scannow or even a repair install are unlikely to result in a stable system.

Regards

paws

Come on paws – you don't like a challenge

Tks for the help!

challenges, yep I can take them or leave them….

but

lost causes…