Hi :). I have a REALLY slow browser. The rest of the computer works fine but Firefox barely works. Downloads and uploads seem to be OK, but web pages load really slow if at all. Any help would be greatly appreciated. Virus?
I will gladly assist you with your concerns. I need to look inside your computer to determine if this is a malware issue, so I will first ask you to run some scans. Malware logs may require some time to analyze, and because there is no quick-fix solution, we may need to use various approaches to clean your system. Please be patient.
To avoid potential problems and setbacks:
Read and follow my directions carefully, in the sequence they are posted.
If you are unsure about anything, please ask for clarification before continuing.
Do not install or uninstall any applications while your system is being cleaned.
Use only the tools recommended, and run only the scans requested.
Copy and Paste the log files inside your posts. Send attachments only if requested.
Stay with this thread until I have determined that your machine is clean and safe. Absence of symptoms does not mean your system is clear.
Please reply within 3 days of each posting to avoid closing this topic. If you need more time to complete tasks, or if you will be away, please let me know in advance.
Please run the following scans
1. DDS
Please download DDS from HERE. Click Save File. The file will save to your default location.
At the next prompt, ensure check marks appear next to dds.com and attach.txt > Click Start to begin the scan. When done, click OK to close the DDS window.
Two reports will automatically open: dds.txt and Attach.txt. These reports are also saved to your desktop.
Please copy and paste the scan results of DDS.txt.
2. aswMBR
Please download aswMBR from HERE.
Double click aswMBR.exe to run it.
When asked if you want to download Avast's virus definitions, please select Yes.
Click the Scan button to start the scan.
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On completion of the scan, click save log, save it to your desktop, and post in your next reply.
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3. Security Check
Please download Security Check from HERE or HERE.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. This may take a few minutes.
Please copy and paste the contents of that document into your next reply.
CHECKLIST: In your next reply, please post the following:
