leader2
Topic Starter
Sorry if this doesn't belong in this forum. I wasn't sure where to put it.
I own an HP Office Jet 4315 and for some reason it just stopped printing. It started a few days ago and I tried to unplug the usb cord (so that the drivers would reload. Darn not having a regular printer port that requires a cd to run. I don't even know where to access the drivers for my printer on this sucky Vista system. I'm a novice so forgive my lack of knowledge.) unplugging the power cable, doing a system restore (which didn't work. I rarely encountered this on Xp.) and finally doing reformat and reinstall. NO success. :The printer will copy, but when I push the print button it prompts me to save a doc for the Microsoft XPS writer. I click cancel (twice) and it pops up this message.
[external image: Posted Image]
I need my printer to print very important documents and am fed up and completely unsure as to what to do. The printer isn't registering in the printers folder despite the drivers (supposedly) being loaded. This has never happened before and I need a solution. What do I do?
BTW I have tried reinstalling the printer drivers and it was nothing doing. In fact the software doesn't even see the printer! :mad: This window pops up.
[external image: Posted Image]
Also when I tried to unplug and replug in the usb cable no drivers loaded. This disturbed me because they loaded before. Can anyone help me figure out why the printer won't show up on the computer even though the usb cable and power cord are plugged in?
I own an HP Office Jet 4315 and for some reason it just stopped printing. It started a few days ago and I tried to unplug the usb cord (so that the drivers would reload. Darn not having a regular printer port that requires a cd to run. I don't even know where to access the drivers for my printer on this sucky Vista system. I'm a novice so forgive my lack of knowledge.) unplugging the power cable, doing a system restore (which didn't work. I rarely encountered this on Xp.) and finally doing reformat and reinstall. NO success. :The printer will copy, but when I push the print button it prompts me to save a doc for the Microsoft XPS writer. I click cancel (twice) and it pops up this message.
[external image: Posted Image]
I need my printer to print very important documents and am fed up and completely unsure as to what to do. The printer isn't registering in the printers folder despite the drivers (supposedly) being loaded. This has never happened before and I need a solution. What do I do?
BTW I have tried reinstalling the printer drivers and it was nothing doing. In fact the software doesn't even see the printer! :mad: This window pops up.
[external image: Posted Image]
Also when I tried to unplug and replug in the usb cable no drivers loaded. This disturbed me because they loaded before. Can anyone help me figure out why the printer won't show up on the computer even though the usb cable and power cord are plugged in?
Thanks again SweetTech.