7 replies to this topic

[free]

HI, I am having trouble entering into the hotmail site with Internet explorer 7. It comes up as not connected, although i am connected it could be an error with my firewall settings because it lets me go to other sites such as the google address, not to the online hotmail login though. This has only recently happened when i have upgraded to Windows SP 3 and upgraded to internet explorer 7. Any help much appreciated. Regards

[bizarrebob]

Hi free, Can you provide a screenshot of what you mean by ''not connected''. Many thanks, 'Bob

[Ztruker]

Try starting IE7 without addons, see if it works. If so then use Tools / Internet Options to disable addons one at a time until you find the culprit.

[free]

Hi Bob, How do i provide a screen shot and paste it to the message board?? Thanks Free

[bizarrebob]

Hi Bob,

How do i provide a screen shot and paste it to the message board??

Thanks

Free

Hi free,

On your keyboard there is a button called 'Print Screen' usually in the top right hand side next to F12 in my case. Press 'Print Screen' to take the screenshot and then click Start and click Run. Type 'mspaint' without the quotes and click anywhere on the white page and then on your keybaord, press and hold Ctrl and press the later V to paste the image.

Go to Fileand Save As. Save the image to your desktop as a *.jpg (where * is the filename e.g picture.jpg) and reply to this message and underneath where you type there is an option to 'Choose' an attachment. Browse to your *.jpg and click it so the path shows in the box and then click Upload.

I will then be able to see the screenshot you taken.

Hope this helps,

'Bob

[Ztruker]

Complete instructions for including a picture in your post are in the Windows 101 tutorials. See here: http://forums.whatth...101_t96285.html

[free]

Hi Bob, Here is the screen shot that you requested. Many thanks, Free

Attached Thumbnails

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[Abydos]

Hi free

This is the MS article on how to troubleshoot IE when you get the message
"Internet Explorer cannot display the webpage".

http://support.microsoft.com/kb/926431

However, I did notice that you don't have difficulties opening other pages.
As Hotmail pages are HTTPS pages (Encrypted pages) could you please
check the following:

Open IE
Click Tools in the top menu
Internet Options
Click on the advanced tab

In the scroll box, scroll down to security, find these two entries:

Use SSL 3.0
Use TSL 1.0

There should be a checkmark / Tick in each. Place one if none is present.
In the case you have to place one / two, click the radio button apply at bottom.
Close down active windows, restart IE and see how it goes.

Otherwise, there is always the troubleshooting guide provided by MS to try.

Regards Abydos

Edited by Abydos, 19 January 2009 - 07:49 PM.