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[Resolved] System goes completely unresponsive

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Post #1
I have "inherited" from a friend a problem laptop. She was infested with an Antivirus XP 2009 infection that she says Dell (I think it was Trend Micro) remoted into her system and "cleaned". She brought me the computer because after they did that, her installed version of "Switched On Schoolhouse" failed upon startup, with an error message indicating that the SQL Server database connection was broken. (We both have children who are homeschooled, who use SOS, and I am pretty computer literate - hence I get to help). According to AOP (maker of SOS), the cure for that, if restarting the SQL Server database engine doesn't work, is to save the datafiles out to another folder, uninstall SOS and SQL Server, and reinstall. I successfully got through all of that and was in the process of using AOP's data tool to reconnect the student files when the system starting going unresponsive.

I will note that in between uninstalling SOS and reinstalling it, I updated and ran PC-cillin that she had installed on the system. As I recall, it recognized and quarantined one file: ieexplorer32.exe from the C:\WINDOWS\system32\ folder.

Currently, the system will "work" for a few minutes – for a limited time – after booting, then it will quit responding (although on a couple of occasions it seems to have hung whilst coming back up). However, after booting it if you walk away and leave it alone, you can leave it for a long time and it doesn't go unresponsive, so the problem seems to be related to "doing things" on the system, and not just time. Most of the time, it sits there with the pointer and hour-glass. CTRL-ALT-DEL does not work; when it gets to that point the only out is to hard boot. Interestingly, one thing that I notice seems to consistantly cause it to hang is to try and open a folder on the desktop.

It does not run chkdsk after the hardboot, as I would expect it to after a hardboot. I attempted to run chkdsk from the command prompt, and it indicated it needed a reboot. When it rebooted, it flashed the familiar chkdsk screen with some sort of error message about the disk being "RAW" and chkdsk not being available for a RAW disk – but it moved too fast for me to read all of it.

Before you ask – no, she did not have the system set to periodically save restore points, so I have no restore point earlier than my reinstall of SOS. I attempted to restore the system back to that restore point, and System Restore seemed to just hang after I selected that restore point and clicked "Next". That's when I got really suspicious that there might still be some sort of infection.

The system is a Dell Inspiron E1505 running Windows XP Media Center. All updates have been applied – in fact one of the things that happened to me while it was on my network is that some Micro$oft update downloaded and installed automatically. I have run all of the hardward diagnostics that Dell has available on this system, following their Symptom Tree for a system lock-up, and all tests passed. These diagnostics ran for several hours, and appeared to test everything under the sun – memory, disk, fans, CPUs, buss, etc.

At present it is not being allowed access to the internet – I had my router firewall block that system (using parental controls) as soon as it began behaving badly.

I apologize for the rather verbose post, but I'm trying to include all information that might remotely be relevant. Here is a HJT log that I FINALLY managed to run. I am using a different computer to post at the moment, and captured this HJT Log on a thumb drive to be able to post it. I'd appreciate someone looking at this log and seeing if there are any indications of an infection; as well as any suggestions for next steps, short of reinstalling the O/S.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:15:37 AM, on 11/8/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Dell Network Assistant\ezi_hnm2.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Ashley\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0061208
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0061208
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

–
End of file - 8616 bytes
Post #2
[external image: Posted Image]

I'm not seeing anything bad, but lets have a look.

DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.



Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #3
Hi LDTate – thanks for picking up my post. :wavey:

Here are the logs you requested:

MBAM:

Malwarebytes' Anti-Malware 1.27
Database version: 1127
Windows 5.1.2600 Service Pack 3

11/9/2008 12:39:50 PM
mbam-log-2008-11-09 (12-39-50).txt

Scan type: Quick Scan
Objects scanned: 48646
Time elapsed: 3 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


HijackThis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:41:22 PM, on 11/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\AIM6\aim6.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Ashley\Application Data\U3\0F406A5040F27910\LaunchPad.exe
C:\Documents and Settings\Ashley\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0061208
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0061208
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

–
End of file - 8416 bytes

The system is still behaving strangely – it will seem to be fine for a while – I had no problem installing and running MBAM and ATF Cleaner after downloading to my thumb drive. Let the system have momentary access to the internet to update MBAM. No problem saving the logs to the thumb drive so I could come to this computer and post them. The shortcuts for HJT and MBAM are both on the desktop, and I had no trouble running them. After running, opened a couple of random folders that are on the desktop with no trouble. Then all of the sudden, trying to open a folder on the desktop that I had successfully opened before by double-clicking on it, the system hung again, cursor with hour-glass and completely unresponsive. I've let it it that way for 10 minutes, with no response. Any ideas?
Post #4
Lets see if we can run this:

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Post #5
Below is the ComboFix log. I will note that when ComboFix first started up, it said there was a newer version available and asked if I wanted to download it. I said yes, and it sat at the command prompt window for several minutes, "ticking" off dots, then said the download failed and it was continuing with the current version. Shortly after starting, I got a pop-up window that stated "ComboFix has detected rootkit activity and needs to reboot the machine", with an "OK" button. I clicked okay, the machine rebooted, and ComboFix resumed.

ComboFix Log follows:

ComboFix 08-11-09.01 - Ashley 2008-11-09 15:56:39.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.509 [GMT -5:00]
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Application Data\ErrorProtector Free
c:\documents and settings\All Users\Application Data\ErrorProtector Free\Data\Abbr
c:\documents and settings\All Users\Application Data\ErrorProtector Free\Data\ActivationCode
c:\documents and settings\All Users\Application Data\ErrorProtector Free\Data\HOURS
c:\documents and settings\All Users\Application Data\ErrorProtector Free\Data\ProductCode
c:\documents and settings\Ashley\Application Data\ErrorProtector Free
c:\documents and settings\Ashley\Application Data\ErrorProtector Free\Logs\update.log
c:\documents and settings\Ashley\ResErrors.log
c:\windows\IE4 Error Log.txt
c:\windows\system32\drivers\TDSSpaxt.sys
c:\windows\system32\TDSSbivk.dat
c:\windows\system32\TDSSbubx.dll
c:\windows\system32\TDSSbubx.log
c:\windows\system32\TDSSeybw.log
c:\windows\system32\TDSSfxmp.dll
c:\windows\system32\TDSSipjp.dll
c:\windows\system32\TDSSjllx.dll
c:\windows\system32\TDSSjllx.log
c:\windows\system32\TDSSjnxb.log
c:\windows\system32\TDSSlwbr.log
c:\windows\system32\TDSSnmxh.log
c:\windows\system32\TDSSnrsr.dat
c:\windows\system32\TDSSosvd.dat
c:\windows\system32\TDSSownk.dll
c:\windows\system32\TDSSuyfh.dll
c:\windows\system32\TDSSvmbt.dll
c:\windows\system32\TDSSvtvl.dll
c:\windows\system32\TDSSvvbi.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Service_TDSSSERV.SYS
——-\Legacy_TDSSSERV.SYS
——-\Legacy_PACKET
——-\Service_Packet


((((((((((((((((((((((((( Files Created from 2008-10-09 to 2008-11-09 )))))))))))))))))))))))))))))))
.

2008-11-09 10:16 . 2008-11-09 10:16 d——– c:\program files\Malwarebytes' Anti-Malware
2008-11-09 10:16 . 2008-09-08 00:11 38,528 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2008-11-09 10:16 . 2008-09-08 00:11 17,200 –a—— c:\windows\system32\drivers\mbam.sys
2008-11-06 13:46 . 2008-11-06 13:46 d——– c:\documents and settings\Ashley\Application Data\Malwarebytes
2008-11-06 13:46 . 2008-11-06 13:46 d——– c:\documents and settings\All Users\Application Data\Malwarebytes
2008-11-06 13:45 . 2008-11-06 13:46 d——– c:\program files\ERUNT
2008-11-06 13:44 . 2008-11-09 14:54 d——– c:\documents and settings\Ashley\Application Data\U3
2008-11-03 13:44 . 2008-11-03 13:44 d——– c:\windows\system32\scripting
2008-11-03 13:44 . 2008-11-03 13:44 d——– c:\windows\system32\en
2008-11-03 13:44 . 2008-11-03 13:44 d——– c:\windows\system32\bits
2008-11-03 13:44 . 2008-11-03 13:44 d——– c:\windows\l2schemas
2008-11-03 13:42 . 2008-11-03 13:42 d——– c:\windows\ServicePackFiles
2008-10-28 10:45 . 2008-10-28 10:44 3,630,080 –a—— c:\windows\system32\drivers\NETw5x32.sys
2008-10-28 10:45 . 2008-10-28 10:44 2,756,608 –a—— c:\windows\system32\NETw5r32.dll
2008-10-28 10:45 . 2008-10-28 10:44 659,456 –a—— c:\windows\system32\NETw5c32.dll
2008-10-25 17:46 . 2008-10-15 11:34 337,408 ——— c:\windows\system32\dllcache\netapi32.dll
2008-10-16 07:39 . 2008-08-14 05:11 2,189,184 ——— c:\windows\system32\dllcache\ntoskrnl.exe
2008-10-16 07:39 . 2008-08-14 05:09 2,145,280 ——— c:\windows\system32\dllcache\ntkrnlmp.exe
2008-10-16 07:39 . 2008-08-14 04:33 2,066,048 ——— c:\windows\system32\dllcache\ntkrnlpa.exe
2008-10-16 07:39 . 2008-08-14 04:33 2,023,936 ——— c:\windows\system32\dllcache\ntkrpamp.exe
2008-10-16 07:39 . 2008-09-15 07:12 1,846,400 ——— c:\windows\system32\dllcache\win32k.sys
2008-10-16 07:39 . 2008-09-08 05:41 333,824 ——— c:\windows\system32\dllcache\srv.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-09 21:33 ——— d—a-w c:\documents and settings\All Users\Application Data\TEMP
2008-11-06 13:26 ——— d—–w c:\documents and settings\All Users\Application Data\AOP
2008-11-01 01:40 21,275 —-a-w c:\windows\system32\drivers\AegisP.sys
2008-10-20 15:24 768 —-a-w c:\documents and settings\Ashley\Application Data\wklnhst.dat
2008-09-16 13:55 ——— d—–w c:\documents and settings\Ashley\Application Data\AOP
.

((((((((((((((((((((((((((((((((((((((((((((( AWF ))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
.
—-a-w 45,056 2006-01-02 23:41:22 c:\program files\ATI Technologies\ATI.ACE\bak\cli.exe

—-a-w 81,920 2004-07-27 22:50:18 c:\program files\Common Files\InstallShield\UpdateService\bak\issch.exe

—-a-w 221,184 2004-07-27 22:50:42 c:\program files\Common Files\InstallShield\UpdateService\bak\ISUSPM.exe

—-a-w 184,320 2006-08-22 21:32:18 c:\program files\Dell\MediaDirect\bak\PCMService.exe

—-a-w 1,032,192 2006-08-04 00:51:42 c:\program files\Dell\QuickSet\bak\quickset.exe

—-a-w 395,776 2006-08-29 03:57:12 c:\program files\Dell Support\bak\DSAgnt.exe

—-a-w 236,544 2006-12-08 22:40:01 c:\program files\Google\Google Desktop Search\bak\GoogleDesktop.exe

—-a-w 68,856 2007-07-29 01:38:03 c:\program files\Google\GoogleToolbarNotifier\bak\GoogleToolbarNotifier.exe

—-a-w 602,182 2006-05-01 15:28:26 c:\program files\Intel\Wireless\Bin\bak\ifrmewrk.exe
—-a-w 602,182 2006-05-01 13:28:26 c:\program files\Intel\Wireless\Bin\iFrmewrk.exe

—-a-w 667,718 2006-05-01 15:28:06 c:\program files\Intel\Wireless\Bin\bak\ZCfgSvc.exe
—-a-w 667,718 2006-05-01 13:28:06 c:\program files\Intel\Wireless\Bin\ZCfgSvc.exe

—-a-w 256,576 2006-10-30 14:36:36 c:\program files\iTunes\bak\iTunesHelper.exe
—-a-w 267,048 2008-02-19 17:10:32 c:\program files\iTunes\iTunesHelper.exe

—-a-w 20,480 2003-09-10 08:24:00 c:\program files\NetWaiting\bak\netWaiting.exe

—-a-w 286,720 2007-12-11 15:56:54 c:\program files\QuickTime\bak\qttask.exe

—-a-w 761,947 2006-03-09 00:48:02 c:\program files\Synaptics\SynTP\bak\SynTPEnh.exe

—-a-w 67,584 2005-09-29 20:01:14 c:\windows\ehome\bak\ehtray.exe

—-a-w 15,360 2004-08-10 11:00:00 c:\windows\system32\bak\ctfmon.exe
—-a-w 15,360 2008-04-14 00:12:16 c:\windows\system32\ctfmon.exe

—-a-w 127,035 2004-12-06 07:05:00 c:\windows\system32\dla\bak\tfswctrl.exe

.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-13 1695232]
"OE_OEM"="c:\program files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe" [2006-08-04 321040]
"Aim6"="c:\program files\AIM6\aim6.exe" [2008-03-25 50528]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [N/A]
"pccguide.exe"="c:\program files\Trend Micro\Internet Security 14\pccguide.exe" [2006-11-21 1807960]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-02-19 267048]
"IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2006-05-01 667718]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2006-05-01 602182]
"SigmatelSysTrayApp"="stsystra.exe" [2006-03-25 c:\windows\stsystra.exe]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-04-23 29696]
Dell Network Assistant.lnk - c:\windows\Installer\{0240BDFB-2995-4A3F-8C96-18D41282B716}\Icon0240BDFB3.exe [2006-12-08 7168]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-12-08 24576]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"= c:\windows\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"= c:\windows\Resources\Themes\Royale.theme

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\My Music\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\AIM6\\aim6.exe"=
"c:\\Program Files\\Dell Network Assistant\\ezi_hnm2.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"18206:TCP"= 18206:TCP:listen on port
"18206:UDP"= 18206:UDP:listen on port
"10421:UDP"= 10421:UDP:SingleClick Discovery Protocol
"10426:UDP"= 10426:UDP:SingleClick ICC

R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2007-01-04 24652]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2008-09-08 38528]
S3 NETw5x32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows XP 32 Bit;c:\windows\system32\DRIVERS\NETw5x32.sys [2008-10-28 3630080]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\E]
\Shell\AutoRun\command - E:\LaunchU3.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{361ac05d-0e0d-11da-9aa9-806d6172696f}]
\Shell\AutoRun\command - E:\setup.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{e2a64e38-ac32-11dd-adbb-0015c5cb2ed1}]
\Shell\AutoRun\command - E:\LaunchU3.exe
.
Contents of the 'Scheduled Tasks' folder

2008-10-10 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 14:57]
.
- - - - ORPHANS REMOVED - - - -

URLSearchHooks-{EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file)


.
——- Supplementary Scan ——-
.
R0 -: HKLM-Main,Start Page = hxxp://www.dell.com
R1 -: HKCU-Internet Connection Wizard,ShellNext = iexplore
R1 -: HKCU-Internet Settings,ProxyOverride = *.local
R1 -: HKCU-SearchURL,(Default) = hxxp://www.google.com/search?q=%s
O8 -: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 -: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-09 16:33:17
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
———————— Other Running Processes ————————
.
c:\windows\system32\ati2evxx.exe
c:\program files\Intel\Wireless\Bin\EvtEng.exe
c:\program files\Intel\Wireless\Bin\S24EvMon.exe
c:\program files\Intel\Wireless\Bin\WLKEEPER.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\ehome\ehrecvr.exe
c:\windows\ehome\ehSched.exe
c:\program files\Dell Network Assistant\hnm_svc.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\progra~1\TRENDM~1\INTERN~1\PcCtlCom.exe
c:\program files\Intel\Wireless\Bin\RegSrvc.exe
c:\progra~1\TRENDM~1\INTERN~1\Tmntsrv.exe
c:\progra~1\TRENDM~1\INTERN~1\TmPfw.exe
c:\progra~1\TRENDM~1\INTERN~1\tmproxy.exe
c:\windows\ehome\mcrdsvc.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\ati2evxx.exe
c:\progra~1\TRENDM~1\INTERN~1\pccguide.exe
c:\progra~1\Intel\Wireless\Bin\Dot1XCfg.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\AIM6\aolsoftware.exe
.
**************************************************************************
.
Completion time: 2008-11-09 16:37:05 - machine was rebooted
ComboFix-quarantined-files.txt 2008-11-09 21:37:01

Pre-Run: 90,214,674,432 bytes free
Post-Run: 90,134,642,688 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect

216 — E O F — 2008-11-03 18:50:56

Thus far, the machine seems fixed. I have not done anything yet that has made it freeze. I was able to start up the disk defgragmenter, and analyze the disk, which is something that had consistently failed to this point. I will keep working on it, and if it freezes will advise in a subsequent post.
Post #6
Copy/paste the text in the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Take your mouse, and place your cursor at the beginning of the text in the box below, then click and hold the left mouse button, while pulling your mouse over the text. This should highlight the text. Now release the left mouse button. Now, with the cursor over the highlighted text, right click the mouse for options, and select 'copy'. Now over the empty Notepad box, right click your mouse again, and select 'paste' and you will have copied and pasted the text. 

Folder::
c:\program files\Viewpoint
c:\Program Files\Bonjour

AWF::
c:\program files\ATI Technologies\ATI.ACE\bak\cli.exe
c:\program files\Common Files\InstallShield\UpdateService\bak\ISUSPM.exe
c:\program files\Dell\MediaDirect\bak\PCMService.exe
c:\program files\Dell\QuickSet\bak\quickset.exe
c:\program files\Dell Support\bak\DSAgnt.exe
c:\program files\Google\Google Desktop Search\bak\GoogleDesktop.exe
c:\program files\Google\GoogleToolbarNotifier\bak\GoogleToolbarNotifier.exe
c:\program files\Intel\Wireless\Bin\bak\ifrmewrk.exe
c:\program files\Intel\Wireless\Bin\bak\ZCfgSvc.exe
c:\program files\iTunes\bak\iTunesHelper.exe
c:\program files\NetWaiting\bak\netWaiting.exe
c:\program files\QuickTime\bak\qttask.exe
c:\program files\Synaptics\SynTP\bak\SynTPEnh.exe
c:\windows\ehome\bak\ehtray.exe
c:\windows\system32\bak\ctfmon.exe
c:\windows\system32\dla\bak\tfswctrl.exe

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:
1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …


[external image: Posted Image]

Drag CFScript.txt into ComboFix.exe

Then post the results log and a new HijackThis log.


Also please describe how your computer behaves at the moment.
Post #7
Okay, I did so. When ComboFix began running, I got the message box "Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore the original versions of these files. Please insert your Windows XP Pro CD now." I did nothing.

I subsequently got the message box "You chose not to restore" twice, and did not respond.

Then system then rebooted, and ComboFix resumed

During the subsequent run of Combofix, the Windows Installer started, and I got the message "Windows is configuring Sonic Update Manager".

Then I got a message box that said "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the Sonic Update Manager disk and click OK." I have not responded to that window – I don't know what the Sonic Update Manager is since this is not my machine, and I don't have the CD. It does give me the option to cancel…..

Please note that in between these posts – before I saw your last one – I reinstalled the Switched On Schoolhouse software. I believe the install was successful, although I have not attempted to run it, nor have I attempted to restore her classroom data off my thumb drive.

Here is the ComboFix Log:

ComboFix 08-11-09.01 - Ashley 2008-11-09 17:45:27.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.436 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Ashley\Desktop\CFScript.txt
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\Bonjour
c:\program files\Bonjour\About Bonjour.rtf
c:\program files\Bonjour\mdnsNSP.dll
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Viewpoint
c:\program files\Viewpoint\Common\ViewpointService.exe
c:\program files\Viewpoint\Common\VistaBoot.sdll
c:\program files\Viewpoint\Viewpoint Media Player\AxMetaStream.dll
c:\program files\Viewpoint\Viewpoint Media Player\ClassIDs.ini
c:\program files\Viewpoint\Viewpoint Media Player\ComponentMgr.dll
c:\program files\Viewpoint\Viewpoint Media Player\ComponentRegistry.ini
c:\program files\Viewpoint\Viewpoint Media Player\Components\AOLUserShell.dll
c:\program files\Viewpoint\Viewpoint Media Player\Components\Cursors.dll
c:\program files\Viewpoint\Viewpoint Media Player\Components\JpegReader.dll
c:\program files\Viewpoint\Viewpoint Media Player\Components\Mts3Reader.dll
c:\program files\Viewpoint\Viewpoint Media Player\Components\SceneComponent.dll
c:\program files\Viewpoint\Viewpoint Media Player\Components\SreeDMMX.dll
c:\program files\Viewpoint\Viewpoint Media Player\Components\SWFView.dll
c:\program files\Viewpoint\Viewpoint Media Player\Components\VETScriptInterpreter.dll
c:\program files\Viewpoint\Viewpoint Media Player\Components\VMPSpeech.dll
c:\program files\Viewpoint\Viewpoint Media Player\Components\VMPVideo2.dll
c:\program files\Viewpoint\Viewpoint Media Player\HostRegistry.ini
c:\program files\Viewpoint\Viewpoint Media Player\MetaStreamConfig.ini
c:\program files\Viewpoint\Viewpoint Media Player\MetaStreamID.ini
c:\program files\Viewpoint\Viewpoint Media Player\MtsAxInstaller.exe
c:\program files\Viewpoint\Viewpoint Media Player\MTSDownloadSites.txt
c:\program files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
c:\program files\Viewpoint\Viewpoint Media Player\npViewpoint.xpt

.
((((((((((((((((((((((((( Files Created from 2008-10-09 to 2008-11-09 )))))))))))))))))))))))))))))))
.

2008-11-09 17:29 . 2008-11-09 17:29 d——– c:\program files\AOP
2008-11-09 17:25 . 2008-11-09 17:25 d——– c:\program files\Microsoft SQL Server
2008-11-09 10:16 . 2008-11-09 10:16 d——– c:\program files\Malwarebytes' Anti-Malware
2008-11-09 10:16 . 2008-09-08 00:11 38,528 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2008-11-09 10:16 . 2008-09-08 00:11 17,200 –a—— c:\windows\system32\drivers\mbam.sys
2008-11-06 13:46 . 2008-11-06 13:46 d——– c:\documents and settings\Ashley\Application Data\Malwarebytes
2008-11-06 13:46 . 2008-11-06 13:46 d——– c:\documents and settings\All Users\Application Data\Malwarebytes
2008-11-06 13:45 . 2008-11-06 13:46 d——– c:\program files\ERUNT
2008-11-06 13:44 . 2008-11-09 14:54 d——– c:\documents and settings\Ashley\Application Data\U3
2008-11-03 13:44 . 2008-11-03 13:44 d——– c:\windows\system32\scripting
2008-11-03 13:44 . 2008-11-03 13:44 d——– c:\windows\system32\en
2008-11-03 13:44 . 2008-11-03 13:44 d——– c:\windows\system32\bits
2008-11-03 13:44 . 2008-11-03 13:44 d——– c:\windows\l2schemas
2008-11-03 13:42 . 2008-11-03 13:42 d——– c:\windows\ServicePackFiles
2008-10-28 10:45 . 2008-10-28 10:44 3,630,080 –a—— c:\windows\system32\drivers\NETw5x32.sys
2008-10-28 10:45 . 2008-10-28 10:44 2,756,608 –a—— c:\windows\system32\NETw5r32.dll
2008-10-28 10:45 . 2008-10-28 10:44 659,456 –a—— c:\windows\system32\NETw5c32.dll
2008-10-25 17:46 . 2008-10-15 11:34 337,408 ——— c:\windows\system32\dllcache\netapi32.dll
2008-10-16 07:39 . 2008-08-14 05:11 2,189,184 ——— c:\windows\system32\dllcache\ntoskrnl.exe
2008-10-16 07:39 . 2008-08-14 05:09 2,145,280 ——— c:\windows\system32\dllcache\ntkrnlmp.exe
2008-10-16 07:39 . 2008-08-14 04:33 2,066,048 ——— c:\windows\system32\dllcache\ntkrnlpa.exe
2008-10-16 07:39 . 2008-08-14 04:33 2,023,936 ——— c:\windows\system32\dllcache\ntkrpamp.exe
2008-10-16 07:39 . 2008-09-15 07:12 1,846,400 ——— c:\windows\system32\dllcache\win32k.sys
2008-10-16 07:39 . 2008-09-08 05:41 333,824 ——— c:\windows\system32\dllcache\srv.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-09 22:49 ——— d—–w c:\program files\QuickTime
2008-11-09 22:49 ——— d—–w c:\program files\iTunes
2008-11-09 22:45 ——— d—–w c:\program files\NetWaiting
2008-11-09 22:45 ——— d—–w c:\program files\Dell Support
2008-11-09 22:41 ——— d—a-w c:\documents and settings\All Users\Application Data\TEMP
2008-11-06 13:26 ——— d—–w c:\documents and settings\All Users\Application Data\AOP
2008-11-01 01:40 21,275 —-a-w c:\windows\system32\drivers\AegisP.sys
2008-10-20 15:24 768 —-a-w c:\documents and settings\Ashley\Application Data\wklnhst.dat
2008-09-16 13:55 ——— d—–w c:\documents and settings\Ashley\Application Data\AOP
.

((((((((((((((((((((((((((((( snapshot@2008-11-09_16.36.39.18 )))))))))))))))))))))))))))))))))))))))))
.
+ 2005-09-29 20:01:14 67,584 —-a-w c:\windows\ehome\ehtray.exe
- 2008-11-07 18:12:40 10,134 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ARPPRODUCTICON.exe
+ 2008-11-09 22:31:40 10,134 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ARPPRODUCTICON.exe
- 2008-11-07 18:12:40 40,960 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_ProdReg.exe
+ 2008-11-09 22:31:40 40,960 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_ProdReg.exe
- 2008-11-07 18:12:40 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_STUDENT.0.exe
+ 2008-11-09 22:31:40 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_STUDENT.0.exe
- 2008-11-07 18:12:40 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_STUDENT.1.exe
+ 2008-11-09 22:31:41 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_STUDENT.1.exe
- 2008-11-07 18:12:40 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_STUDENT.2.exe
+ 2008-11-09 22:31:40 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_STUDENT.2.exe
- 2008-11-07 18:12:40 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_TEACHER.0.exe
+ 2008-11-09 22:31:41 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_TEACHER.0.exe
- 2008-11-07 18:12:40 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_TEACHER.1.exe
+ 2008-11-09 22:31:41 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_TEACHER.1.exe
- 2008-11-07 18:12:40 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_TEACHER.2.exe
+ 2008-11-09 22:31:40 45,056 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_TEACHER.2.exe
- 2008-11-07 18:12:40 25,214 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_TUTORIALS.exe
+ 2008-11-09 22:31:41 25,214 —-a-r c:\windows\Installer\{EAED9F93-F946-40A0-B27C-55A2C284AB38}\ico_TUTORIALS.exe
- 1998-10-29 21:45:06 306,688 —-a-w c:\windows\IsUninst.exe
+ 1998-10-29 20:45:06 306,688 —-a-w c:\windows\IsUninst.exe
+ 2004-12-06 07:05:00 127,035 —-a-w c:\windows\system32\dla\tfswctrl.exe
+ 2008-04-14 00:12:16 15,360 —-a-w c:\windows\system32\dllcache\ctfmon.exe
- 2008-11-09 21:04:45 175,562 —-a-w c:\windows\system32\perfc009.dat
+ 2008-11-09 22:42:57 183,628 —-a-w c:\windows\system32\perfc009.dat
- 2008-11-09 21:04:45 615,052 —-a-w c:\windows\system32\perfh009.dat
+ 2008-11-09 22:42:57 633,758 —-a-w c:\windows\system32\perfh009.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-13 1695232]
"OE_OEM"="c:\program files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe" [2006-08-04 321040]
"Aim6"="c:\program files\AIM6\aim6.exe" [2008-03-25 50528]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 221184]
"pccguide.exe"="c:\program files\Trend Micro\Internet Security 14\pccguide.exe" [2006-11-21 1807960]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2006-10-30 256576]
"IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2006-05-01 667718]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2006-05-01 602182]
"SigmatelSysTrayApp"="stsystra.exe" [2006-03-25 c:\windows\stsystra.exe]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-04-23 29696]
Dell Network Assistant.lnk - c:\windows\Installer\{0240BDFB-2995-4A3F-8C96-18D41282B716}\Icon0240BDFB3.exe [2006-12-08 7168]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-12-08 24576]
Service Manager.lnk - c:\program files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe [2002-12-17 74308]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"= c:\windows\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"= c:\windows\Resources\Themes\Royale.theme

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\My Music\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\AIM6\\aim6.exe"=
"c:\\Program Files\\Dell Network Assistant\\ezi_hnm2.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"18206:TCP"= 18206:TCP:listen on port
"18206:UDP"= 18206:UDP:listen on port
"10421:UDP"= 10421:UDP:SingleClick Discovery Protocol
"10426:UDP"= 10426:UDP:SingleClick ICC

S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [ ]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2008-09-08 38528]
S3 NETw5x32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows XP 32 Bit;c:\windows\system32\DRIVERS\NETw5x32.sys [2008-10-28 3630080]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\E]
\Shell\AutoRun\command - E:\LaunchU3.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{361ac05d-0e0d-11da-9aa9-806d6172696f}]
\Shell\AutoRun\command - E:\setup.exe
.
Contents of the 'Scheduled Tasks' folder

2008-10-10 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 14:57]
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-09 17:49:28
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
———————— Other Running Processes ————————
.
c:\windows\system32\ati2evxx.exe
c:\program files\Intel\Wireless\Bin\EvtEng.exe
c:\program files\Intel\Wireless\Bin\S24EvMon.exe
c:\program files\Intel\Wireless\Bin\WLKEEPER.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\windows\ehome\ehrecvr.exe
c:\windows\ehome\ehSched.exe
c:\program files\Dell Network Assistant\hnm_svc.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\Microsoft SQL Server\MSSQL$SOSHOME22\Binn\sqlservr.exe
c:\progra~1\TRENDM~1\INTERN~1\PcCtlCom.exe
c:\program files\Intel\Wireless\Bin\RegSrvc.exe
c:\progra~1\TRENDM~1\INTERN~1\Tmntsrv.exe
c:\progra~1\TRENDM~1\INTERN~1\TmPfw.exe
c:\progra~1\TRENDM~1\INTERN~1\tmproxy.exe
c:\windows\ehome\mcrdsvc.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\ati2evxx.exe
c:\progra~1\TRENDM~1\INTERN~1\pccguide.exe
c:\windows\system32\msiexec.exe
c:\progra~1\Intel\Wireless\Bin\Dot1XCfg.exe
c:\program files\AIM6\aolsoftware.exe
.
**************************************************************************
.
Completion time: 2008-11-09 17:54:15 - machine was rebooted
ComboFix-quarantined-files.txt 2008-11-09 22:54:10
ComboFix2.txt 2008-11-09 21:37:07

Pre-Run: 89,932,615,680 bytes free
Post-Run: 89,917,313,024 bytes free

205 — E O F — 2008-11-03 18:50:56

HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:55:36 PM, on 11/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$SOSHOME22\Binn\sqlservr.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PccGuide.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\stsystra.exe
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Ashley\Desktop\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0061208
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

–
End of file - 8296 bytes
Post #8
1.Click Start > Settings > Control Panel.
2.Next, open Add/Remove Programs and remove if listed:
Sonic Update Manager

All of these were infected, so you may need to re-install the ones that didn't get repaird.
AWF::
c:\program files\ATI Technologies\ATI.ACE\bak\cli.exe
c:\program files\Common Files\InstallShield\UpdateService\bak\ISUSPM.exe
c:\program files\Dell\MediaDirect\bak\PCMService.exe
c:\program files\Dell\QuickSet\bak\quickset.exe
c:\program files\Dell Support\bak\DSAgnt.exe
c:\program files\Google\Google Desktop Search\bak\GoogleDesktop.exe
c:\program files\Google\GoogleToolbarNotifier\bak\GoogleToolbarNotifier.exe
c:\program files\Intel\Wireless\Bin\bak\ifrmewrk.exe
c:\program files\Intel\Wireless\Bin\bak\ZCfgSvc.exe
c:\program files\iTunes\bak\iTunesHelper.exe
c:\program files\NetWaiting\bak\netWaiting.exe
c:\program files\QuickTime\bak\qttask.exe
c:\program files\Synaptics\SynTP\bak\SynTPEnh.exe
c:\windows\ehome\bak\ehtray.exe
c:\windows\system32\bak\ctfmon.exe
c:\windows\system32\dla\bak\tfswctrl.exe
Post #9
Okay – I uninstalled the Sonic Update Manager. Superficially, I don't think I'm too worried about the things you list as having been infected and needing reinstallation at the moment. Anything else I need to do at the present? Or, should I proceed with the SOS data restore and see how it goes?
Post #11
Yes, I've rebooted a couple of times without errors, and the problem of the system going unresponsive seems to have gone away as well — :notworthy: I'm having difficulty restoring the SOS data, but that may well be a problem with the data itself. The dear girl was not backing up her coursework, and I tried to extract it from the database and save it before I uninstalled / reinstalled SOS. I'm going to talk to the AOP folks tomorrow and see if there's any hope of saving it – meanwhile I'll bet she learns to back her stuff up!! A question – my sense is that I should at least take ComboFix off the machine before I let her have it back, to keep her from shooting herself in the foot, and maybe MBAM too. Your thoughts?
Post #12
Good job :thumbup:
This will remove combofix.

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]

    Use add/remove programs and remove Malwarebytes.
Post #15
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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