NetGear Wireless Issues

Hi there I am a technophobe so please bear with me. I have just changed broadband provider (in the UK) and with it receieved a new wireless router, with SKY. We connect to the wireless through a NetGear WG111 v3 USB adaptor. With the new wireless router we are unable to connect to the internet. Despite the adaptor saying it has a connection to the router. When we open up IE it doesn't find a page. If anyone can help it would be greatly appreciated. Kind Regards Steve

I have just changed broadband provider (in the UK) and with it receieved a new wireless router, with SKY.

Are you talking just minutes ago? If so, it might take a bit for them to program and propagate your access credentials. If you can log into the router's menu system, your computer is setup fine and you should contact your provider tech support.

Hi, Nope, changed about a week ago. Strange thing is the wireless was working on Thursday, then over the weekend it stopped connecting. Thanks for any help Steve

Open a Command Prompt (Start then Run, type cmd and press Enter) then enter

ipconfig /all

Post results here.

To copy data from a command prompt window, do the following:

• Right click on the top window border (usually blue) and select Edit then Mark.
• Use the left mouse button to highlight the text you want to copy, then click the right mouse button.

The only thing in there that is even slightly sensitive is the Physical address soi you can leave that out.

Also, does your computer have an Ethernet connection in it, either built into the system board or a PCI card? If so, try connecting to the router with a CAT5 Ethernet cable and see if that works. That will tell us if this is a wireless issue or a general internet connection issue.