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Bluescreen Crashes, minidump analyst


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#1 scout

scout

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Posted 09 April 2008 - 08:33 AM

I get a blue screen claiming a fault with FSTOPW.SYS and a PAGE_FAULT_IN_NON_PAGED_AREA message. The system has been doing random bluescreen reboots for a while and I've been trying to figure out what is causing it by reading posts from people with similar problems. I am still not sure what is causing the reboots. But, microsoft's error-report analysis suggested I had AV software conflicts. It got me wondering if my installed F-prot was having problems ever since updating to new versions of Adaware and Spybot. I uninstalled Ad & Spy, yet BSOD's and reboots continue I wonder if on startup, my system is starting unnecessarily many processes. Any ideas as to what I should do? Scout

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#2 scout

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Posted 09 April 2008 - 08:34 AM

an HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 7:14:32 AM, on 4/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Microsoft Shared Computer Toolkit\bin\SRVANY.EXE
C:\Program Files\Microsoft Shared Computer Toolkit\bin\SCTThresholdMonitor.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\FSI\F-Prot\fpavupdm.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\LTMSG.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\FSI\F-Prot\F-Sched.exe
C:\Program Files\FSI\F-Prot\F-StopW.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Hotsync.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.live.com/login.srf?id=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O1 - Hosts: 66.98.136.25 auto.search.msn.com
O1 - Hosts: 66.98.136.25 auto.search.msn.es
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [FRISK FP-Scheduler] C:\Program Files\FSI\F-Prot\F-Sched.exe STARTUP
O4 - HKLM\..\Run: [F-StopW] C:\Program Files\FSI\F-Prot\F-StopW.EXE
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Check Windows Disk Protection.lnk = C:\Program Files\Microsoft Shared Computer Toolkit\CheckWDP.hta
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Common Files\Hotsync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone: http://*.sbcglobal.net
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1175375859906
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by102fd.bay10...ex/HMAtchmt.ocx
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: StillImage - C:\WINDOWS\system32\mxasn1.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: F-Prot Antivirus Update Monitor - FRISK Software - C:\Program Files\FSI\F-Prot\fpavupdm.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SCTThresholdMonitor (SCTThresholdMon) - Unknown owner - C:\Program Files\Microsoft Shared Computer Toolkit\bin\SRVANY.EXE
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: WDPOperations - Unknown owner - C:\Program Files\Microsoft Shared Computer Toolkit\bin\SRVANY.EXE

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