SSIA...I can't reach my hotmail account from my computer. From what I can remember, I encountered this problem after normal use of my computer during the day, being able to access hotmail, then later that night I could no longer get into my account. I have logged in to my account on 3 other computers with no issues.
I can access any other website and have no problems with secured sites. For some reason, I can't log into my hotmail!
I am using a Gateway Laptop: MT6451 with Vista Home Premium. This computer is one day short of a year old.
I didn't download any programs or change any settings before this occurred. I've tried everything I know to resolve this issue:
I have run the windows diagnostic device and it doesn't recognize any issues with my connection.
I have checked security settings of IE7.
I have reset my IE7 settings
I have disabled firewall to attempt to connect.
I have disabled virus and malware software to attempt connection.
I have deleted all browser history (temp files, cookies, history, etc.).
I have disabled addons to attempt connection
I have logged in as a guest and tried.
I have tried over three different networks.
I have pinged an IP and a website and both showed no abnormalities.
I have restored my computer to a previous setting when I was able to access hotmail...that didn't work
I have run Windows Malicious Software Removal
Probably forgetting a couple...
Three days before this problem occurred, I did run Windows Live OneCare saftey scanner and removed a few items from my registry but I looked into them before removal and I don't think I got rid of anything relevant to this problem. Also, I decided to try out several antivirus programs, using trial versions, to see which one I preferred so I have installed/uninstalled quite a few antivirus software (AVG, Norton, Trend Micro, Kaspersky, and a few others I can't remember). I recently began using PCTools Spyware Doctor with Antivirus (full, paid version) along with Threatfire as my security software. My computer slowed down after installing both of these programs, but I was still able to access my hotmail. What else...
I've had communication with Gateway support and they didn't provide much help. After chatting with a tech support guy, he told me that a full system restore or recovery would be necessary if restoring to a previous date did not work (it didn't). I thought this seemed rather extreme just to be able to access my hotmail! I am trying to avoid this for several reasons, but maybe it would be for the best.
The logs below are of my computer running from a previous restore point.
I would greatly appreciate any help that can be provided. I've spent too much time on this problem to give up now!
Thanks in advance,