[Closed] Problematic Problems

I'm listed as the Computer Administrator, and alas, no unblock button. I would try reinstalling MSN and AIM to see if something is corrupted…and that might solve that (maybe, maybe not), but that doesn't take into account that I can't open MSConfig. So I'm leaning towards the "It's something else" idea.

Download to your Desktop FixPolicies.exe, a self-extracting ZIP archive from here: http://cid-6aaab341ce47c5c2.skydrive.live….FixPolicies.exe

* Double-click FixPolicies.exe.
* Click the "Install" button on the bottom toolbar of the box that will open.
* The program will create a new Folder called FixPolicies.
* Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd.
* A black box will briefly appear and then close.
Check to see weather resetting a few policies has helped. Check all 3.

Still no go…I'm at a loss. Any other ideas? P.S. - I appreciate your patience with me.

Give me a bit of time to ask around a bit more. I will get back to ya.

I want you to try and create a new user account on the computer. Go to control panel /user accounts/create new account Create an account and see if all the other stuff works for this new user. Make sure the new user is an admin. I am still looking around but this may be a quick and fix. Let me know.

I gave it a shot and created a new Administrative account, and same deal. Windows Messenger, on the other hand, works (I deleted it off of this account in exchange for Windows Live). But MSConfig, WinLive, and AIm gave me the same results on the newly created account.

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Submit a file to Jotti
Please go here : http://virusscan.jotti.org/
On top of the page there is a field to add the filepath, copy and paste these filepaths: 1 at a time.


C:\WINDOWS\pchealth\helpctr\binaries\MSConfig.exe


Then hit Submit
The scan will take a while before the result comes up so please be patient.
Then copy the result and post it here in this thread.

If Jotti's service load is too high, you can use the following scanner instead:
http://www.virustotal.com/xhtml/index_en.html




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1. Launch Notepad, and copy/paste the contents of the quote box below into a new Notepad file. Save it with file name options.txt and save as file type: all files to your desktop.

RegSearch Options File

[Search] 
msconfig.exe

2. Download Registry Search to your desktop.

• Right click on the compressed RegSearch folder, and choose "Extract All". In the box that pops open, click "Next", then "Next" again, and then "Finish". You now have another RegSearch folder on your desktop.
• Open the new folder, and double click on regsearch.exe
• Click "Import" in the lower left corner and browse to the options.txt file that you just saved on your desktop. Do not choose the one in the RegSearch folder itself.
• Click OK and Registry Search will scan your registry for the file(s), and a Notepad box will open with a report.
• Please reply here with the entire contents of the Notepad file from RegSearch.

Post the contents of that for me as well.


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I have an answer for you on your problem. It's a new variant on a file infector. If you would still like help let me know.

Due to inactivity this topic will be closed. If you need help please start a new thread and post a new HJT log