Problems with Computer Management Utility

Hi I have WIndows XP Proessional SP2 on my system Recently my system was infected with a virus through a Pen-drive.. Now,I am experiencing problems with the ** 'Disk Manager' and the ** 'Disk Defragmenter' utilities When I click on the Defragmenter, the interface opens up….. After this if I click on any button i.e Analyze or Defragment,nothing happens… I guess the process "dfrgntfs.exe" is supposed to start but it doesn't happen… Please help me with this… Another problem I'm experiencing is with the Disk Management. When I click on this utility - nothing happens and in the status bar below a message appears - "Unable to connect to the Logical Disk Manager".. I'd request you to please help me sort out these problems…

Hello Bhupi,

Sorry to hear about the problems you are having. It may be likely that these problems are related. I want to check which services are running on your system. Please perform the following steps to determine this information:

• Copy the following text by highlighting it and pressing Ctrl-C:
  

  SC QUERY state= all |FINDSTR "DISPLAY_NAME STATE" > "%userprofile%\desktop\services.txt"

• Go to Start | Run, type cmd and press Enter
• Click the [external image: Posted Image] image button in the upper left portion of the window title bar and choose Edit | Paste
• Press Enter to execute the command
• There is now a services or services.txt text file on your Desktop; please attach this file to your subsequent post

Regards,

Ax

Hi Bhupi

Recently my system was infected with a virus through a Pen-drive..

If you haven't resolved the virus problem, you should read the instructions and post a HJT Log into Malware Removal, here:
http://forums.whatthetech.com/HijackThis_L…emoval_f27.html
________________

The Defrag Problem can be caused by several factors

Consider the following:
Run your Error Checking Tool - CheckDisk

Start - Run - (type)cmd - Enter
This will bring up a DOS style box with blinking cursor,

At the blinking cursor, type:
chkdsk /f /r - Enter <— notice the required space before the "/"s.

CHECKDISK will inform you that it cannot be run because files are in use/locked, etc. and will invite you to allow CHECKDISK to run the next time you reboot your machine.

Type "Y" for yes, and then reboot.

The scans will take about 30-40 minutes, after which your machine will complete its boot into Windows.
You may be good-to-go after the CHKDSK, if it finds any bad-clusters and moves files to known good areas of your hard drive. However, if CHKDSK does find bad-clusters and moves files, it may be necessary to run CHKDSK a 2nd and even 3rd time, until all the bad-clusters are found and all of the affected files are safely moved.

Try Defrag again

If defrag doesn't respond:
Run your System File Checker:

Start - Run - (type)sfc /scannow - enter <– notice the required space in front of "/"

This will open a progress panel for Windows Protected Files Manager and show the progress as your Operating System files are scanned for "missing or corrupted" files.

If SFC does identify missing or corrupted Operating System files, it may ask you to insert your Windows XP installation CD so a fresh copy of the correct file can be copied and pasted into the system files.

If you do not have your Windows XP installation CD, or if errors in the process occur, please post back with specifics or questions.

SFC scan and replacements take about 8-12 minutes depending upon the size of your file tree and the speed of your CPU/RAM.
If SFC opens, and then closes within a few seconds or under one minute….. It did not complete, and must be repeated.

Sometimes, a second scan run of SFC is necessary, even if SFC completes the first time, in order to replace all missing or corrupted files. If SFC completes, you can safely run it a second time for good measure.

________________-

Unable to connect to the Logical Disk Manage

Try the following:
GoTo:
Start - Run - (type)services.msc - Press Enter

Scroll down thelist to Logical Disk Manager <– what is the Status & Start Up Type ?

Logical Disk Manager should be Status = started, Start Up Type = automatic

If Logical Disk Manager status and type are different on your machine, double-click to change them as indicated above.
__________________________________________________
What is it that you are wanting to do in Logical Disk Manager?

Hi Ax238.. U asked for the Services.txt file… I am attaching the file… Looking forward to hearing from u… Thnx, Bhupi 📎services.txt

Hi Doug

Thanx for ur help.Really appreciate the effort….

I ran the Disk Check as u asked me to do.I guess there were no bad-clusters and no movement of files…
Post this I tried the Defrag, but the same problem persisted…

Then in the Command Promt, I typed the Command for the "System File Checker" i.e. sfc /scannow
I got a negative reply as shown below -
C:\Documents and Settings\Admin>sfc /scannow
Windows File Protection could not initiate a scan of protected system files.

The specific error code is 0x000006ba [The RPC server is unavailable.].

Awaiting a reply from u…

Thnx & Regards,
Bhupi

Hi Bhupi,

The relevant Services look OK to me.
That leaves the possibility that your machine is still infected.
Have you posted to a Virus/Spyware Malware Removal Forum for assistance with the previous infection you mentioned?
if not, consider posting here:
Read these instructions: http://forums.whatthetech.com/Welcome_New_…ers_t34502.html
Post here: http://forums.whatthetech.com/HijackThis_L…emoval_f27.html
(Note: please do not post a HJT Log here in this Forum, as we do not analyze/fix HJT Logs in Software/Hardware Forums)

Or,
Perhaps Ax238 will spot something in your attached file of Services.

Hi Bhupi,

Please explore this possibility:

open Regedit

Make sure you have Exported a backup copy of your Registry for safety first.

then navigate to this key:

HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows NT\ CurrentVersion\
Winlogon

Look for the SFCDisable key and make sure its value is set to 0 (Zero)

Reboot and try SFC/ Scannow again

The above recommendations is supplied courtesy of Kaz

Best Regards

Bhupi,

As I suspected, based on your services file, the "DCOM Server Process Launcher" service is stopped. This is also why you can't access the System File Checker. Please run the following command at the command prompt:

sc config DcomLaunch start= auto

After this is finished you should get the following message:

[SC] ChangeServiceConfig SUCCESS

If you didn't receive this message, please let me know. Either way, restart your computer once completed. Let us know the status of your system upon completion of these instructions.


EDIT: The same thing can be accomplished by going to the services menu, double-clicking "DCOM Server Process Launcher", and making sure it has a Startup type value of "Automatic".

Regards,

Ax