5 replies to this topic

[LPK]

Hi, Everytime i go to run Videoegg i get an error message for Firefox. I try running it on IE but it just crashes. I have attached the file below to show the error message i get for Videoegg when using Firefox. I am using Windows XP so i know it is compatible for my computer. I hope some of you can help.

Attached Thumbnails

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Edited by LPK, 08 August 2007 - 04:37 AM.

[Doug]

Though you've posted a screenshot, you are not clear about what your are attempting to do and what is failing. for instance, --simple downloading and viewing of media --creating and uploading media --adding advertisements to content --interacting with community customers ___________ As with most Application Software, the first best step is to check the applications Options and Settings, then any necessary add-ons, and finally Uninstall - Reinstall the application. Since this is a user-specific application, you may get better information directly from the community you are enrolled with or directly from the Software promoter. Best Regards

[LPK]

I'm trying to upload media onto my profile, though it does not let me even get to select which file i wnat uploading. The second i go to the page to upload a video that pops up, after clicking it away there is just a whle box where videoegg should be. I have tried all that uninstalling and reinstalling, and have contacted Videoegg. Nothing seems to work.

Edited by LPK, 08 August 2007 - 03:57 PM.

[Doug]

Clear your Temporary Internet Files. (both IE and Firefox) Clear your JAVA Cache (all files) If you haven't already done so, uninstall all JAVA versions presently on your machine, then download and install the most recent version of JAVA Runtime Environment. Try your upload procedure again, this time using IE. Beyond the above, Videoegg is probably the best resource for problem solving. I am only guessing that the Website interaction is dependent upon JAVA scripting/ActiveX scripting. But it's probably a good guess. Once clear of any old Temps that may be interfering, IE will be your best bet, since Microsoft was built more for ActiveX and many of Firefox add-ons are known to conflict or have vulnerabilities with specific ActiveX protocols. Best Regards

[LPK]

I did what you said and i still get the error message.

Everytime it crashes my computer a txt file appears in the temp folder, i'm not sure what it means but i'll paste it just incase.

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="IEXPLORE.EXE" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="HMMAPI.DLL" SIZE="36352" CHECKSUM="0x7B985C78" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Microsoft HTTP Mail Simple MAPI" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="HMMAPI.DLL" INTERNAL_NAME="HMMAPI" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA64E" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/18/2001 05:34:34" UPTO_LINK_DATE="08/18/2001 05:34:34" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="IEXPLORE.EXE" SIZE="91136" CHECKSUM="0xD2EA9B5F" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Explorer" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="IEXPLORE.EXE" INTERNAL_NAME="iexplore" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x25456" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/17/2001 20:49:16" UPTO_LINK_DATE="08/17/2001 20:49:16" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\icwconn.dll" SIZE="57344" CHECKSUM="0x20CCE0F1" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="icwconn.dll" INTERNAL_NAME="icwconn" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1C571" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/18/2001 05:35:00" UPTO_LINK_DATE="08/18/2001 05:35:00" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\icwconn1.exe" SIZE="209408" CHECKSUM="0x31976E08" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="icwconn1.exe" INTERNAL_NAME="icwconn1" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3FF40" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/17/2001 20:48:57" UPTO_LINK_DATE="08/17/2001 20:48:57" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\icwconn2.exe" SIZE="77824" CHECKSUM="0x4BF0261D" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="ICWCONN2.EXE" INTERNAL_NAME="ICWCONN2" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1A815" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/17/2001 20:49:06" UPTO_LINK_DATE="08/17/2001 20:49:06" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\icwdl.dll" SIZE="24576" CHECKSUM="0x30C34852" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Service MIME Mutlipart Download" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="ICWDL.DLL" INTERNAL_NAME="ICWDL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x140B3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/18/2001 05:35:02" UPTO_LINK_DATE="08/18/2001 05:35:02" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\icwhelp.dll" SIZE="155648" CHECKSUM="0xD9B3825A" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard Helper functions" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="icwhelp.dll" INTERNAL_NAME="icwhelp" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x26C09" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/18/2001 05:35:03" UPTO_LINK_DATE="08/18/2001 05:35:03" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\icwres.dll" SIZE="61440" CHECKSUM="0xA488AA92" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="icwres.dll" INTERNAL_NAME="icwres" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1AA60" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/18/2001 05:35:05" UPTO_LINK_DATE="08/18/2001 05:35:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\icwrmind.exe" SIZE="24576" CHECKSUM="0xC9FC9939" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard Reminder" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="ICWRMIND.EXE" INTERNAL_NAME="ICWRMIND" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xEF6D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/17/2001 20:48:19" UPTO_LINK_DATE="08/17/2001 20:48:19" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\icwtutor.exe" SIZE="73728" CHECKSUM="0xF945F7EB" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="icwtutor.exe" INTERNAL_NAME="icwtutor" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x16B27" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/17/2001 20:49:08" UPTO_LINK_DATE="08/17/2001 20:49:08" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\icwutil.dll" SIZE="45056" CHECKSUM="0xE48F22C8" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="icwutil.dll" INTERNAL_NAME="icwutil" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12C82" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/18/2001 05:35:06" UPTO_LINK_DATE="08/18/2001 05:35:06" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\inetwiz.exe" SIZE="20480" CHECKSUM="0x8E84A1F3" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="INETWIZ.EXE" INTERNAL_NAME="INETWIZ" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xED78" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/17/2001 20:49:10" UPTO_LINK_DATE="08/17/2001 20:49:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\isignup.exe" SIZE="16384" CHECKSUM="0xF8AB8D6E" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Signup" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="ISIGNUP.EXE" INTERNAL_NAME="ISIGNUP" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x443C" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/17/2001 20:48:46" UPTO_LINK_DATE="08/17/2001 20:48:46" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Connection Wizard\trialoc.dll" SIZE="40960" CHECKSUM="0x68F70073" BIN_FILE_VERSION="6.0.2600.0" BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000" FILE_DESCRIPTION="Internet Connection Wizard Trial Reminder Helper" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)" ORIGINAL_FILENAME="trialoc.dll" INTERNAL_NAME="trialoc" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x198FE" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0" LINK_DATE="08/18/2001 05:36:03" UPTO_LINK_DATE="08/18/2001 05:36:03" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="926720" CHECKSUM="0x6262EEA5" BIN_FILE_VERSION="5.1.2600.0" BIN_PRODUCT_VERSION="5.1.2600.0" PRODUCT_VERSION="5.1.2600.0" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.0 (xpclient.010817-1148)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE8792" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.0" UPTO_BIN_PRODUCT_VERSION="5.1.2600.0" LINK_DATE="08/18/2001 05:33:02" UPTO_LINK_DATE="08/18/2001 05:33:02" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

[Doug]

Visit Microsoft Updates to verify that your Operating System is completely up to date.
____________

You can try an Internet Explorer - Repair (though I am not convinced IE is your problem)
http://support.microsoft.com/kb/318378

Not that if you do the Internet Explorer - Repair, you will necessarily have to run Microsoft Updates again to re-acquire various Operating System updates.
_______

The TEMP log that you attached refers to Internet Explorer and Internet Connection Wizard.
Though the log itself is full of details, I have no way of knowing/being able to verify, that the versions refer to the actual versions installed on your machine.

I'm "guessing' that they do refer to the versions you have, and they all "appear" OK.
But again, I have no way of analyzing the correctness of the information or the correctness of my "guess".

Therefore - Run Microsoft Updates

Best Regards