Posted 16 June 2007 - 11:34 AM
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Posted 16 June 2007 - 01:13 PM
It is important that you check your settings very very carefully as even a dot in the wrong place is enough to cause mischief.
Go over all your settings with a critical eye.
For example, in your post, the SMTP that you quoted is incorrect,
the correct line should be :
on first glance it may look the same as the line you quoted in your post! but it's not.!
It could be, of course, that the error in the smtp line in your post is just a "typo" and that the line in your Outlook Express is correct!, but it shows how careful you must be.
Orange have a good help file, with all the settings you need:
Posted 17 June 2007 - 09:12 AM
Posted 17 June 2007 - 10:39 AM
I guessed you spotted the typo in your reference to the smtp line (there is no dot after the "k")
so it should read smtp.orangehome.co.uk
If you have checked all your other settings and you can't ping them, then it sounds like Orange may have a problem and possibly a bad server, or two!
I had a dig around and found many folks have exactly the same problem as you (I know this may not make you feel any better...but at least you are not alone!
Before you spend a lot of money on 0870 calls to the famous Orange help desk, you might like to check out the following website where some Orange customers are "spitting feathers!"
You will also find some good suggestions like try putting in the IP address and see if this helps...one chap even managed to find the name of several Orange smtp servers and adjusted his settings accordingly. He even told Orange what he was up to, but after 3 weeks or so it is still working for him! Maybe it will work for you ,the names are in the link.
Good luck and I hope you get it fixed
Incidentally Tiscali had similar promlems for about 2 weeks or so, starting about 3rd week in May where folks couldn't send emails (could receive OK) and any "sent" emails went immediately into their "sent" folder, the only trouble was that's the only place they went! Tiscali kept mum about the whole thing!
Folks thought their emails were being sent, Tiscali used (at first) the standard reply that there was no problem... problem was intermittent then became full time. It turned out other ISP's had blocked Tiscali due to their servers being used by spammers via botnets, problem is now solved and Tiscali to their credit owned up to the situation. I know Orange had similar problems in the past where their email service was severely slowed by other ISP's putting blocks in the way due to the amount of spamming via Orange servers.
Just a bit of background to the problem
Posted 17 June 2007 - 12:48 PM
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Edited by Doug, 09 July 2007 - 11:04 AM.
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