Google Earth

I have Google Earth installed showing in Add and Remove. It will not run, showing error 5001 so I decided to uninstall and re install, however my computer will not allow me to uninstall it. Could someone help please.

Tallin go to all programmes look up Google earth you will see uninstall feature there if not got me

Thanks for your post. I have already found Start/AllPrograms/Google/uninstall. When I go there I get the following: >SetupDLL\SetupDLL.cpp(476) PAPP:Google Earth PVendor:Google (http://www.keyhole.com) PGuid:3 DESE7D4-7888-403CA3FD-201AB240C5B $10.1.0.244 @Wiindows XP Service Pack 2(2600 IE6.0.2900.2180 I click OK and then get: Setup has experienced an error Please do the following: -Close any running programs -Empty your temporary folder -Check your internet connection (Internet based setups) Then try to run the setup program. Error code 5001 Click OK. Does the above information this help you in trying to solve my problem. Thanks

Sorry Tallin only knew basics as that is what I had to do and it worked for me

Thanks for your post and interest, perhaps someone else may offer some help here kind regards

Hey Tallin,

Want to try your luck with another Doug?

Occasionally when a program won't uninstall, there was a problem with the original install that can be corrected by reinstalling, and then uninstalling. Well, of course you've already been trying to do just that.

Unfortuanatly, or fortunately in your case, there may be a file that got downloaded, that is interferring with your ability to reinstall.

Here's the instructions and source:
http://earth.google.com/support/bin/answer…&topic=1127

try updating your version of InstallShield. This may help correct any corrupt files that could be causing the problem. To update InstallShield, please follow these steps:

1. Open the folder located at C:\Program Files\Common Files.
2. Locate a folder called "Installshield."
3. Right-click on the folder, then click "Rename."
4. Rename the folder. (You may want to name it something like "Installshield_OLD.")
5. Close the folder and re-visit http://dl.google.com/earth/GoogleEarth.exe
6. Save the file to your machine.
7. Double-click on the file, select "Remove" and click "Next."

Tallin, be sure to "SAVE" the download, instead of "Running" the installation from the internet.
Once you've saved it to a location that is easy to find, go ahead and activate the installation.

Once complete, you should be able to Uninstall.

After you've uninstalled, go back and delete the file in C:\Program Files\Common Files that you renamed "file".old.

NOTE: You will notice that the "link" that is provided by Google above——- doesn't work.
So, go here to get the Free Download and follow the same instructions as above.
http://earth.google.com/
(about half way down the page, where it says "Get Google Earth Free" - Click for download.

Best Regards

Problem solved as usual after followng your instructions. EXCEPT I did not uninstall the unworking version of the earlier Google Earth from Add and Remove. I did all other steps as you asked me to, so the new install must have gone over the top of the old one. New worked before uninstalling the renamed I see the new install shield now in Common file. After uninstalling the old install shield I tested the new installation of Google Earth again and it is fine. Thanks yet again for your knowledge in helping me with this problem. Sorry I have not had a chance to reply with the good news as only just this morning was I able to get time to follow your informative post. Always thankful for any Dougs on Tom Coyote, whether they be DougB or Doug? Kindest regards to you