lu1821 and lu1806 norton anti.

I get a message that says will not let me update my norton anti at this time . i get a code of lu1821 and lu1806. i uninstalled the live update file ,down loaded and reinstalled live update file from norton web site and still does not work. would i be better off just reinstalling the norton anit viruse program ,to get the problem solved? thanks

Hi Ron,

You describe a sensible strategy….. uninstall/reinstall.

First, best method for uninstall is to use the Control Panel - Add/Remove

Remove Symantec/Norton in the following sequence:

Norton Anti Virus
Norton Suite
Live Update
Live Reg

If you attempt to uninstall in a different or reverse order, Add/Remove will encounter difficulties and may warn that it cannot complete the task due to "other programs" or "installed components still on this machine" type comments.

If you encounter difficulties uninstalling Norton with Add/Remove you can use the Norton Uninstaller tool as a last resort.
http://www.softpedia.com/get/Tweak/Uninsta…oval-Tool.shtml

This "linked" tool is only to be used with:

SymNRT is a program that can remove some Norton software from your computer. SymNRT runs on Windows 98, Windows Me, Windows 2000, and Windows XP.

SymNRT should be used only if you have tried to uninstall the Norton program using Windows Add/Remove Programs and that did not work.

SymNRT will remove these–and only these–Norton programs:
· Norton AntiVirus 2004/2005
· Norton AntiVirus Professional 2004
· Norton AntiVirus 3, 5 and 10 User Pack 2004/2005
· Norton SystemWorks 2004/2004 Professional Edition
· Norton SystemWorks 2005/2005 Premier edition
· Norton Password Manager 2004
· Norton Internet Security 2004/2005
· Norton Internet Security 5 and 10 User Pack 2004/2005
· Norton Personal Firewall 2004/2005
· Norton AntiSpam 2004/2005
· Ghost 2003 or Ghost Version 9.0

Best Regards

I suppose that you've already visited these Symantec help sites for the error messages: lu1821 and lu1806
http://service1.symantec.com/SUPPORT/share…c=tranus_con_br
http://service1.symantec.com/SUPPORT/share…;pkb=sharedtech
http://service1.symantec.com/support/share…c=tranus_con_br

Thanks i will try to tackle this, this week end,i got to try to find my norton disc.thanks Ron

You can download virus definitions by Intelligent Updater……
Once completed run LiveUpdate again and see if it the errors have been corrected.

Download Intelligent Updater definitions

Scroll down to Intelligent Updater,..Follow the prompts.
Also you can run the AutoFix Tool.
Use The AutoFix Tool

Excellent suggestions and linked resources, Juliet. Thanks Doug

I think thats got it ,thanks Ron