Spyware / Malware / Virus Removal

Urgent Help Desperately Needed Please!

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Diane Topic Starter

Post #1January 13, 2005, 8:32 PM UTC

Hi,

Could someone PLEEEEEASE help me and check my HJT log.
Every time I boot up my pc I get a Norton antivirus alert saying it's time to update my virus protection, and that I may not be protected against newly discovered viruses, but when I choose to 'run live update now' it just tells me that all the Symantec products and components installed on my pc are up to date, but I know they're NOT! I haven't had any live updates for weeks now, and have had 5 viruses in the last 3 or 4 weeks which I've dealt with via a removal tool.

I've done everything it said on the Symantec website, right down to deleting the live update settings, but still getting nowhere. Plus I can't get any updates for Ad Aware, Spybot or Trojan Hunter. Trojan Hunter tells me I've got all the latest updates BUT I HAVEN'T!

Also, and I don't know if this has anything to do with it, but when I click on Ctrl Alt and Del it USED to say Rundll32 in the Close Program box but now it doesn't. And I've noticed in my Add/Remove list it now says St Mass Storage package, but I don't know what this is, it never used to be there, is it suspicious and should I get rid of it?

I've defragged my pc and run several scans, including a full system virus scan, Spybot, Trojan Hunter and Ad Aware. The Ad Aware scan showed 3 registry keys identified, 2 registry values and 9 files, but since I don't understand Ad Aware all that well, I didn't know what to do about it. I also ran scandisk and Norton Disk doctor which told me that drive C: has a disk integrity problem. It said run NDD to analyse and repair the problem. The severity was listed as HIGH! But it doesn't repair it permanently, the problems keep coming back.

PLEEEEASE HELP ME if you can, my sanity depends on it, I'm at my wits end!!!

Thank you so much,

Diane.

Here's my log.

Logfile of HijackThis v1.97.7
Scan saved at 19:26:33, on 13/01/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\OUTPOST.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\PROGRAM FILES\EBAY\EBAY TOOLBAR\4.3.0.8\EBAYTBAR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NETZIP DOWNLOAD DEMON\NETZIP DOWNLOAD DEMON.EXE
C:\PROGRAM FILES\SAGEM\SAGEM F@ST 800-840\DSLMON.EXE
C:\PROGRAM FILES\SAMSUNG\DIGIMAX VIEWER 2.0\STIMGBROWSER.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://tiscali.co.uk/broadband
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = NOT USED (OK)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = NOT USED (OK)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: (no name) - {001F2570-5DF5-11d3-B991-00A0C9BB0874} - C:\PROGRAM FILES\EBAY\EBAY TOOLBAR\4.3.0.8\EBAYBAND.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar2.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: eBay Toolbar - {46AE04C0-BCFA-4728-90E7-00EB4A8B3863} - C:\PROGRAM FILES\EBAY\EBAY TOOLBAR\4.3.0.8\EBAYBAND.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar2.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE"
O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\spguard\spguard.exe /s /r
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [Outpost Firewall] C:\Program Files\Agnitum\Outpost Firewall\outpost.exe /waitservice
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Mass Storage Check Registry] rundll32.exe C:\WINDOWS\SYSTEM\ShellExt\MSDServ.dll,CheckRegistry
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [Outpost Firewall] C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\outpost.exe /service
O4 - Startup: EPSON Background Monitor.lnk = C:\ESM2\Stms.exe
O4 - Startup: eBay Toolbar.LNK = C:\Program Files\eBay\eBay Toolbar\4.3.0.8\ebaytbar.exe
O4 - Startup: Corel Family and Friends Reminders.LNK = C:\Program Files\Corel\Print House Magic\cffrem.exe
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Startup: Download Demon.lnk = C:\Program Files\Netzip Download Demon\NETZIP DOWNLOAD DEMON.EXE
O4 - Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Startup: Digimax Viewer 2.0.lnk = C:\Program Files\Samsung\Digimax Viewer 2.0\STImgBrowser.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: My HotLinks (HKLM)
O9 - Extra 'Tools' menuitem: My HotLinks (HKLM)
O9 - Extra button: eBay Toolbar (HKLM)
O9 - Extra 'Tools' menuitem: eBay Toolbar (HKLM)
O9 - Extra button: Trashcan (HKCU)
O9 - Extra 'Tools' menuitem: Show Trashcan (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .swf: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin7.dll
O12 - Plugin for .aiff: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin2.dll
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin5.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock…ash/swflash.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6…922/wmv9VCM.CAB

LDTate

Post #2January 13, 2005, 10:34 PM UTC last edited January 13, 2005, 10:34 PM UTC

Hello Diane , Welcome to the TC.

Important: Do this before any fix.

You need to update your version of HijackThis. Open HJT> Config> Misc Tools> Check for update online. If that doesn't work, download it from my signature and remove the hijackThis.exe you have now.

After the above:

This is what I suggest you do.

Download CWShredder from my signature below. Unzip it on the desktop.
Open CWShredder and with ALL other windows closed, click fix.

Go here and run online scans (all), allow them to delete whatever they find:

TrendMicro HouseCall
eTrust AntiVirus Web Scanner
Panda ActiveScan
Note any thing that can't be fixed
Reboot when done.

Next:

Even if you've already run these, make SURE they're up-to-date and run per instructions.

Make sure you have the up-to-date versions of Spybot V 1.3 and Ad-aware SE Build 1.05 . All are free and available below.

Download Spybot, install and update. Then download Ad-aware, install, and update.

Spybot:

Install the program and launch it.

Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D
Click the button to "Search for Updates" and download and install the Updates.
Next click the button "Check for Problems"
When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
Put a check mark beside the RED (RED) entries ONLY.
Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:

Install the program and launch it.

First in the main window look in the bottom right corner and click on Check for updates now then click Connect and download the latest reference files.

From main window :Click Start then under Select a scan Mode check Perform full system scan.
Next deselect Search for negligible risk entries.
Now to scan just click the Next button.

When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose select all from the drop down menu and click Next)

Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.

Diane

Post #3January 16, 2005, 10:44 PM UTC

Hi,

Updated HJT as requested.
Ran CWShredder - it came up clean.

Couldn't run Housecall at first as it caused my screen to go blank, and pc started to re-boot. It also made the curser sticky, it wouldn't move in time with the mouse.

Next I ran the e-trust antivirus scan - no virus found.

Then I ran the Panda active scan - it found 1 virus:
Trojan Horse.LC in C:\WINDOWS\Temporary Internet Files\Content.IE5\TNGLK9GD\index[3].htm It was disinfected.

Tried running Housecall scan again - successful - no virus.

Updated and ran Spybot and Ad Aware
I couldn't believe the amount of rubbish they got rid of!

Next I emptied the re-cycle bin, but on re-boot everything froze. I couldn't shut down via Ctrl Alt & Del so I had no alternative but to press the reset button, but I don't get the 'Checking the drive for errors' thing any more, when it hasn't been shut down properly, I don't know why. How do I get it back, any ideas?

Once all the junk and virus had gone, I decided to uninstall Norton Systemworks and re-install it, and lo and behold, I was actually able to get my antivirus live updates, much to my relief, so I'm just waiting now to see if I get the automatic downloads of live update, as they are released.

However, I still can't get the Trojan Hunter file rules updates, it just tells me I've already got them, but I haven't, so maybe that'll have to be uninstalled and re-installed.

My pc is running faster now, it's a pleasure to use, although sometimes when I scroll a page up or down, it sticks a little and then shoots forward if you know what I mean, but it's so much better than it was THANKS TO YOU!

Could you please check my current HJT log and let me know if I need to fix anything else, and do you know what the St Mass Storage Package is in my Add/Remove prog, is it safe?

I didn't want to get rid of Bonzi Buddy, although I AM well aware of what he is. Since I uninstalled all the rubbish he came with, he hasn't given me any problems, so he doesn't trouble me at all.

I'm just concerned now as to how to get my pc to check the drive for errors, whenever I'm unable to shut down properly. And why don't I see Rundll32 in the close program dialog box after hitting Ctrl Alt & Del? It always used to be there.

Thank you soooooo much for all your help, you guys are awesome! I'll definately be donating when we're done, I can't thank you enough!

Here's my new HJT log, and thanks again!

Logfile of HijackThis v1.99.0
Scan saved at 21:20:45, on 16/01/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\OUTPOST.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\PROGRAM FILES\NETZIP DOWNLOAD DEMON\NETZIP DOWNLOAD DEMON.EXE
C:\PROGRAM FILES\SAGEM\SAGEM F@ST 800-840\DSLMON.EXE
C:\PROGRAM FILES\SAMSUNG\DIGIMAX VIEWER 2.0\STIMGBROWSER.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\PROGRAM FILES\MAILWASHER\MAILWASHER.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYTBAR.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://tiscali.co.uk/broadband
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = NOT USED (OK)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = NOT USED (OK)
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar2.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: eBay Helper Object - {001F2570-5DF5-11d3-B991-00A0C9BB0874} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYBAND.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar2.dll
O3 - Toolbar: eBay Toolbar - {46AE04C0-BCFA-4728-90E7-00EB4A8B3863} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYBAND.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE"
O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\spguard\spguard.exe /s /r
O4 - HKLM\..\Run: [Outpost Firewall] C:\Program Files\Agnitum\Outpost Firewall\outpost.exe /waitservice
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Mass Storage Check Registry] rundll32.exe C:\WINDOWS\SYSTEM\ShellExt\MSDServ.dll,CheckRegistry
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [Outpost Firewall] C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\outpost.exe /service
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - Startup: EPSON Background Monitor.lnk = C:\ESM2\Stms.exe
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Startup: Corel Family and Friends Reminders.LNK = C:\Program Files\Corel\Print House Magic\cffrem.exe
O4 - Startup: eBay Toolbar.LNK = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYTBAR.EXE
O4 - Startup: Download Demon.lnk = C:\Program Files\Netzip Download Demon\NETZIP DOWNLOAD DEMON.EXE
O4 - Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Startup: Digimax Viewer 2.0.lnk = C:\Program Files\Samsung\Digimax Viewer 2.0\STImgBrowser.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmtrans.html
O8 - Extra context menu item: &eBay Search - res://C:\PROGRAM FILES\EBAY\EBAY TOOLBAR2\eBayTb.dll/RCSearch.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: My HotLinks - {6F2F58A0-6924-11d4-923F-0050DA6A66A1} - C:\WINDOWS\Add To My Hotlinks.hotlinks_launch
O9 - Extra 'Tools' menuitem: My HotLinks - {6F2F58A0-6924-11d4-923F-0050DA6A66A1} - C:\WINDOWS\Add To My Hotlinks.hotlinks_launch
O9 - Extra button: eBay Toolbar - {92D7F210-7F20-11d3-8157-0090278B20DE} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYBAND.DLL
O9 - Extra 'Tools' menuitem: eBay Toolbar - {92D7F210-7F20-11d3-8157-0090278B20DE} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYBAND.DLL
O9 - Extra button: Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\TRASH.EXE (HKCU)
O9 - Extra 'Tools' menuitem: Show Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\TRASH.EXE (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .swf: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin7.dll
O12 - Plugin for .aiff: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin2.dll
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin5.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {001F2570-5DF5-11D3-B991-00A0C9BB0874} (eBay Helper Object) - http://download.ebay.com/toolbar/uk/eBayTBar.cab

LDTate

Post #4January 16, 2005, 11:13 PM UTC

I suggest you do this:

Run Hijack This again and put a check by these.

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = NOT USED (OK)

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = NOT USED (OK)

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)

O2 - BHO: eBay Helper Object - {001F2570-5DF5-11d3-B991-00A0C9BB0874} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYBAND.DLL

O3 - Toolbar: eBay Toolbar - {46AE04C0-BCFA-4728-90E7-00EB4A8B3863} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYBAND.DLL

O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - Startup: eBay Toolbar.LNK = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYTBAR.EXE

O4 - Startup: Download Demon.lnk = C:\Program Files\Netzip Download Demon\NETZIP DOWNLOAD DEMON.EXE

O8 - Extra context menu item: &eBay Search - res://C:\PROGRAM FILES\EBAY\EBAY TOOLBAR2\eBayTb.dll/RCSearch.html

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O9 - Extra button: My HotLinks - {6F2F58A0-6924-11d4-923F-0050DA6A66A1} - C:\WINDOWS\Add To My Hotlinks.hotlinks_launch

O9 - Extra 'Tools' menuitem: My HotLinks - {6F2F58A0-6924-11d4-923F-0050DA6A66A1} - C:\WINDOWS\Add To My Hotlinks.hotlinks_launch

O9 - Extra button: eBay Toolbar - {92D7F210-7F20-11d3-8157-0090278B20DE} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYBAND.DLL

O9 - Extra 'Tools' menuitem: eBay Toolbar - {92D7F210-7F20-11d3-8157-0090278B20DE} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.2\EBAYBAND.DLL

O16 - DPF: {001F2570-5DF5-11D3-B991-00A0C9BB0874} (eBay Helper Object) - http://download.ebay.com/toolbar/uk/eBayTBar.cab

Close ALL windows and browsers except HijackThis and click "Fix checked"

1. Open My Computer
2. Right click on your hard drive that you wish to clean (C drive, for example)
3. In the context menu that opens, select properties
4. Under the general tab you should select Disk Cleanup
5. Windows will scan your drive which will take a few seconds/minutes
6. A box will display the various files you can remove.
Check all boxes except compress old files (If listed)
7. Click OK and windows will comply.

Restart your computer.

Reboot and "copy/paste" a new log file into this thread.

Diane

Post #5January 17, 2005, 12:16 AM UTC

WOW superfast response THANK YOUUUUUUU!!!

Here's my log.

Logfile of HijackThis v1.99.0
Scan saved at 00:10:33, on 17/01/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\OUTPOST.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\PROGRAM FILES\SAGEM\SAGEM F@ST 800-840\DSLMON.EXE
C:\PROGRAM FILES\SAMSUNG\DIGIMAX VIEWER 2.0\STIMGBROWSER.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://tiscali.co.uk/broadband
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = NOT USED (OK)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar2.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar2.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE"
O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\spguard\spguard.exe /s /r
O4 - HKLM\..\Run: [Outpost Firewall] C:\Program Files\Agnitum\Outpost Firewall\outpost.exe /waitservice
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Mass Storage Check Registry] rundll32.exe C:\WINDOWS\SYSTEM\ShellExt\MSDServ.dll,CheckRegistry
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [Outpost Firewall] C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\outpost.exe /service
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - Startup: EPSON Background Monitor.lnk = C:\ESM2\Stms.exe
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Startup: Corel Family and Friends Reminders.LNK = C:\Program Files\Corel\Print House Magic\cffrem.exe
O4 - Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Startup: Digimax Viewer 2.0.lnk = C:\Program Files\Samsung\Digimax Viewer 2.0\STImgBrowser.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\TRASH.EXE (HKCU)
O9 - Extra 'Tools' menuitem: Show Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\TRASH.EXE (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .swf: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin7.dll
O12 - Plugin for .aiff: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin2.dll
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin5.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

LDTate

Post #6January 17, 2005, 12:25 AM UTC

I suggest you do this:

Run Hijack This again and put a check by these.

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = NOT USED (OK)

Close ALL windows and browsers except HijackThis and click "Fix checked"

Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.

Diane

Post #7January 21, 2005, 2:09 AM UTC

Hi,

I did as you suggested, and my pc at the moment is really coming up to speed, but I thought I'd do a quick Norton system check, just to see if all was well, not expecting it to find anything and put my mind at ease, but it came back with 'Lost Clusters Found'.

It said there are 19 lost clusters in 2 chains.
Then it said "Lost clusters are clusters that are not in use, but are reported as being in use by a file".

It said, do I want to fix these errors, and I had the choice to save them or delete them, but since I didn't know what they were I cancelled it, but is it safe to delete them?

My pc is running so much better than when I first contacted you, although occasionally when I move the mouse, the curser doesn't want to go where I want it to, but it's not too much of a problem now that everything else is working quicker, I can put up with that if I have to.

Thanks again for all the help you're giving me, it'll be rewarded!

Here's my new HJT log:

Logfile of HijackThis v1.99.0
Scan saved at 01:37:46, on 21/01/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\OUTPOST.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\SAGEM\SAGEM F@ST 800-840\DSLMON.EXE
C:\PROGRAM FILES\SAMSUNG\DIGIMAX VIEWER 2.0\STIMGBROWSER.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://tiscali.co.uk/broadband
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = NOT USED (OK)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar2.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar2.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE"
O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\spguard\spguard.exe /s /r
O4 - HKLM\..\Run: [Outpost Firewall] C:\Program Files\Agnitum\Outpost Firewall\outpost.exe /waitservice
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Mass Storage Check Registry] rundll32.exe C:\WINDOWS\SYSTEM\ShellExt\MSDServ.dll,CheckRegistry
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [Outpost Firewall] C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\outpost.exe /service
O4 - Startup: EPSON Background Monitor.lnk = C:\ESM2\Stms.exe
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Startup: Corel Family and Friends Reminders.LNK = C:\Program Files\Corel\Print House Magic\cffrem.exe
O4 - Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Startup: Digimax Viewer 2.0.lnk = C:\Program Files\Samsung\Digimax Viewer 2.0\STImgBrowser.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\Program Files\Agnitum\Outpost Firewall\TRASH.EXE (HKCU)
O9 - Extra 'Tools' menuitem: Show Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\Program Files\Agnitum\Outpost Firewall\TRASH.EXE (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .swf: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin7.dll
O12 - Plugin for .aiff: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin2.dll
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin5.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

LDTate

Post #8January 21, 2005, 2:22 AM UTC

It said there are 19 lost clusters in 2 chains.
Then it said "Lost clusters are clusters that are not in use, but are reported as being in use by a file".

You need to do Scandisk and Defrag.

Best to start up in safe mode:

Restart your computer in Safe Mode.

Press the F8 key until the startup menu appears.

Choose the Safe Mode option then press Enter.

Start> Programs> Accessories>System Tools> Scandisk
Then do the same for Defrag.

Other then that, you're log looks good.

Diane

Post #9January 21, 2005, 9:46 PM UTC

Hi,

THANK YOU, THANK YOU, THANK YOU SOOOOOOOO MUCH!!!

I said before you guys are awesome, but awesome doesn't come close, you are an absolute GENIOUS!!!

I could never thank you enough for all the help and kindness you've given me, you truly are wonderful!

I did the scandisk and defrag, and my pc is once again as good as new, THANKS TO YOU!

Just a few more questions if I may.

Do I need to download anything else like Spywareblaster, Spywareguard or Win Patrol, or have I got enough protection on my pc already? And if I do download (any or all?) will they be compatible with what I've already got on my pc without causing further conflict?

Thanks again for all your help, it is soooooooo appreciated.

Right, I'm off to PayPal to send a well earned donation!

Will post one final log just to be sure, A GREAT BIG THANK YOU!!!

Diane.

Logfile of HijackThis v1.99.0
Scan saved at 21:16:38, on 21/01/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\OUTPOST.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\SAGEM\SAGEM F@ST 800-840\DSLMON.EXE
C:\PROGRAM FILES\SAMSUNG\DIGIMAX VIEWER 2.0\STIMGBROWSER.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://tiscali.co.uk/broadband
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = NOT USED (OK)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar2.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar2.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE"
O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\spguard\spguard.exe /s /r
O4 - HKLM\..\Run: [Outpost Firewall] C:\Program Files\Agnitum\Outpost Firewall\outpost.exe /waitservice
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Mass Storage Check Registry] rundll32.exe C:\WINDOWS\SYSTEM\ShellExt\MSDServ.dll,CheckRegistry
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [Outpost Firewall] C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL\outpost.exe /service
O4 - Startup: EPSON Background Monitor.lnk = C:\ESM2\Stms.exe
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Startup: Corel Family and Friends Reminders.LNK = C:\Program Files\Corel\Print House Magic\cffrem.exe
O4 - Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Startup: Digimax Viewer 2.0.lnk = C:\Program Files\Samsung\Digimax Viewer 2.0\STImgBrowser.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\WINDOWS\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\Program Files\Agnitum\Outpost Firewall\TRASH.EXE (HKCU)
O9 - Extra 'Tools' menuitem: Show Trashcan - {072F3B8A-2DA2-40e2-B841-88899F240200} - C:\Program Files\Agnitum\Outpost Firewall\TRASH.EXE (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .swf: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin7.dll
O12 - Plugin for .aiff: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin2.dll
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin5.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

LDTate

Post #10January 21, 2005, 10:03 PM UTC

Right, I'm off to PayPal to send a well earned donation!

Thank You

Do I need to download anything else like Spywareblaster, Spywareguard

Yes. Here are the download sites.

THANK YOU, THANK YOU, THANK YOU SOOOOOOOO MUCH!!!

You're more then welcome.
Glad we were able to help

Good Job

Log looks good

If you dont have these three programs I would recommend that you get them. Spywareblaster, Spywareguard and IESPY AD. They will add 1000's of sites to your resticted zone and block some hijacks from happening. I also have a FREE FIREWALL and FREE ANTI VIRUS if you need one.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on. Both are available below.

Safe Surfing.

Diane

Post #11January 21, 2005, 10:35 PM UTC

Thanks LD, Bless you.

All the best, Diane.

LDTate

Post #12January 21, 2005, 10:49 PM UTC

Great job

You're more then welcome. Glad we were able to help

LDTate

Post #13February 1, 2005, 1:43 AM UTC

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