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Installshield

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Post #1 last edited
Hi! Recently I got errors when I try to install software on my computer that uses Installshield.
I get this errormessage when trying to install Black & White 2:
An error (-5004 : 0x80070005) has occurred while running the setup.

Please make sure you have finished previous setup and closed other applications. If the error still occurs, please contact your vendor: Lionhead Studios (http://www.lionhead.com/bw2).

Additional information:
Error Code: -5004 : 0x80070005
Error information:
>SetupDLL\SetupDLL.cpp (3078)
PAPP Black & White 2
PVENDOR: Lionhead Studios (http://www.lionhead.com/bw2)
PGUID: D9E52CD1-9Df1-4A8A-98DC-1E5E53982F2B
$11.0.0.28844
@Windows XP Service Pack 2 (2600) IE 0.0 2900 2180

The vendor (lionhead) says that its not their software that is failing, but installshield.

Here is another one when trying to uninstall Civilization IV:
An error (-5004 : 0x80070005) has occurred while running the setup.

Please make sure you have finished previous setup and closed other applications. If the error still occurs, please contact your vendor: Firaxis Games (##|DS_PRODUCT_URL##).

Additional information:
Error Code: -5004 : 0x80070005
Error information:
>SetupDLL\SetupDLL.cpp (3078)
PAPP Sidmeiers Civilization IV
PVENDOR: Firaxis Games (DS_PRODUCT_URL##)
PGUID: CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8
$11.0.0.28844
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

I figured that my Windows XP needed a reinstall anyway so I tried to reinstall Windows XP. But at the "boot from cd setup" says that it can't find my harddrive (?).

Here is the head of Hijack:
Logfile of HijackThis v1.99.1
Scan saved at 13:49:48, on 2006-06-26
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Post #3

First Possible Cause: An incompatible default DCOM impersonation level.

To verify that your default level is appropriate and fix the problem, follow these steps

On a Windows 2000 machine:
1) launch "dcomcnfg.exe"
2) choose "Default Properties"
3) in the "Default Impersonation Level" combo box (at the bottom), choose "Impersonate" or "Identify".

On a Windows XP SP2 machine:
1) launch "dcomcnfg.exe"
2) navigate to "Component Services\Computers\My Computer"
3) right click on "DCOM Config" and choose "Properties"
4) choose the "Default Properties" tab
5) select "Impersonate" or "Identify".

If you have a specfic need to choose "Delegate" you choose that option as well, but I would not recommend it as the default choice if it is not required.


When I try to click on the catalogue Component Services\Computers, dcomcnfg instantly shuts down.

Second Possible Cause: Corrupt default access permisisons on the machine

It is possible for the default DCOM access permissions on the machine to be corrupted. This can sometimes happen if the DCOMCnfg tool is used to view or edit the default access permission ACLs.

You can check for this situation and resolve this issue by doing the following:

1. launch regedit.exe
2. Locate the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Ole
3. Look for the value "DefaultAccessPermission" (NOT DefaultLaunchPermission)

If this value exists, it is possible that the value has been corrupted or is incorrect. If you don't have the need for specific default permissions, you can restore the original permissions on the machine by deleting this value (do not delete the entire reg key, just that one value.)

There is no such value

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