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Been hacked Help ! [Closed]

hacked spyware

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3 replies to this topic

#1 mesh2019

mesh2019

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Posted 08 November 2019 - 01:12 PM

Ive been hacked from person in same building started out the wifi he kept kicking me off when i left for work so i wouldnt download or use any bandwidth then he started cutting me off when he felt like it then i noticed lots of spyware and virus, dont know if hes got access to my computer possibly but need to get the internet back so he cant kick me off and get my laptop virus and spyware free and hack proof please where do i start


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#2 Satchfan

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Posted 08 November 2019 - 04:14 PM

Hello mesh2019 and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

  • run AdwCleaner by clicking on Scan
  • when it has finished, leave everything that was found checked, (ticked), then click on Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Run RogueKiller

IMPORTANT: Please remove any usb or external drives from the computer before you run this scan!

Close all running programs.


Download RogueKiller to your desktop

  • close all running programs
  • for Windows Vista/7/8/10, right click -> run as administrator, for XP simply double-click on RogueKiller.exe
  • click on Start Scan
  • when it has finished, click on Open Report
  • click on Export Txt and save the file on your Desktop as RKreport.txt
  • copy/paste the content in your next post
  • NOTE: DO NOT attempt to remove anything that the scan detects –everything that is reported is not necessarily bad

Logs to include with next post:

AdwCleaner log
RKreport.txt


Thanks

Satchfan

 


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#3 Satchfan

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Posted 10 November 2019 - 02:55 PM

Hello mesh2019

It has been several days since I replied to you.

Please let me know if you are having problems but if I do not hear from you within 24 hours I'll assume that you no longer need help and close this topic.

Thanks

Satchfan


NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

#4 Satchfan

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Posted 12 November 2019 - 05:05 PM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.htmland start a new topic


NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

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