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13 replies to this topic

#1 wesi

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Posted 10 September 2019 - 01:10 PM

Help, please.

 

Lenovo  K450-----Win 7 ultimate---Up to date.

 

 

Used   Rufus to create bootable  stick. Done,no problems.

 

Later tried to play audio------No sound.

 

Windows   Sound shows connection to lg tv that I use as  screen (many years now ).

 

Device manager shows no problems.

 

Checked for Driver problem,  Win says up to date.

 

Desperation, used  System Restore to before win defender update this morning ( Holland time ),No change.

 

What more can I do? I have also tried restarting the pc.No luck.

 

Please help.

 

 


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#2 wesi

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Posted 10 September 2019 - 02:00 PM

More.

 

After the above post I let Lenovo auto scan my pc. It downloaded Realtek audio codec

and installed it. Made no difference .

 

So  I went back to lenovo, it scanned and said,  No update required.

 

What shall I do? Please.



#3 Satchfan

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Posted 10 September 2019 - 03:26 PM

Hello wesi and welcome back to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.


  • run AdwCleaner by clicking on Scan Now
  • when it has finished, leave everything that was found checked, (ticked), then click on Clean and Repair
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • press Scan button
  • it will produce a log called Frst.txt in the same directory the tool is run from
  • please copy and paste log back here.
  • the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

Logs to include with next post:

AdwCleaner log
Frst.txt
Addition.txt


Thanks

Satchfan

 


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#4 wesi

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Posted 11 September 2019 - 02:56 AM

Thank you very much.

 

Did exactly as you asked. Never attached anything to my post,will try this time.

 

Hope it works.

Attached Files



#5 Satchfan

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Posted 11 September 2019 - 03:10 AM

Thanks for the logs. I'll check them as soon as I can and reply later.

 

Meanwhile, can you tell me specifically what the problem is and when it started.

 

Thanks

 

Satchfan


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#6 wesi

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Posted 11 September 2019 - 03:28 AM

Thanks.

 

I had the audio on, all was well. I stopped and used Rufus to create a bootable  Win 10 stck.

 

Then I started  Burn Aware free v 12:4. I have been using this program for a long time.Never had any problems.

 

As is routine it offered to upgrade to v 12:6. Yes,it did and then offerd to install  Web companion, clicked No.Then

it offered to install anti virus progy, clicked  No. Then used burnaway to create a disk.

 

Later I turned on to play music.  No sound.  Checked drivers through Device manager. It said all well.

 

On instinct I went to Lenovo site and let it auto scan. It then installed Realtek hitek audio driver. It is still there

but   No   sound!!!!

 

In absolute desperation I also did a system restore which brought back  Burnaware v 12:4.

 

Still  No  sound.

 

Then I posted the problem. Please,the last cricket match ( Australia/England) tomorrow, watching the

video stream without hearing the commentry  would be like Water torture.

 

Please help.



#7 Satchfan

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Posted 11 September 2019 - 04:48 AM

Uninstall Realtek High Definition Audio Driver then check that is no longer in Device Manager, (Control Panel > Device Manager > Sound, video and game controllers)

 

If it it still listed there, right-click on it and choose Uninstall.

 

Reboot your computer and let me know what happens.

 

Satchfan


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#8 wesi

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Posted 11 September 2019 - 07:10 AM

Thank you.

 

Uninstalled through Device Manager. While uninstalling it asked if I wanted to

delete everything, I clicked yes---Uninstalled and then required restart--when restarted  got notice that  windows

had installed audio driver.  In  Sound---  instead of Realtek--- it shows   High Definition  Audio  Device.Also

Nvidia High Defination Audio. It has always been there.

 

But   No sound.

 

Then I found Realtek driver listed  in  Progy  list. Uninstalled it completely,required  Restart---But  No  sound.

 

I am grateful for the effort you are making to help me. Thank you.



#9 Satchfan

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Posted 11 September 2019 - 07:38 AM

I see you have started a topic in our Windows forum. I don’t want to waste your time as this doesn’t seem to be a malware problem and there are others in that forum who are better-equipped to deal with hardware/software issues but I’d lik you to try a restore point prior to the Realtek installation.

Try system restore using this restore point:

 

06-09-2019 12:05:17 Windows Update

 

Satchfan


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#10 Satchfan

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Posted 11 September 2019 - 07:44 AM

Apologies again. I replied thinking it was a topic in the Malware Removal forum and forgot I subscribed to the Windows forum recently.

 

I'll leave this to those in the know.

 

If you don't get a reply, (as it shows 7 replies), I should start a new topic.

 

Satchfan


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#11 wesi

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Posted 11 September 2019 - 08:27 AM

Unfortunately,the system does not give the choice of the point you asked.

Does not go that far back.

 

In any case I am grateful for your efforts. I will now reinstall Win 10,will have problem

getting ethernet driver first so I will make another post for it.

 

Thank you



#12 Ztruker

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Posted 11 September 2019 - 07:24 PM

If you haven't started the reinstall yet, save your existing drivers first using DISM.
 
From here: http://www.tenforums...html#post469797

Use Windows built in DISM command. Open a Elevated (Admin) Command Prompt.
Copy the line below and pasts into run.
It will save all the drivers to a folder: C:\Drivers

dism /Online /Export-Driver /Destination:C:\Drivers

Copy the C:\Drivers folder to a flash drive for safe keeping. After the reinstall, if you are missing any drivers, load the Drivers folder back to your hard drive somewhere then point the device that needs a driver to that folder via Device Manager, Update Driver and it will find the driver and install it.


Rich

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#13 wesi

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Posted 12 September 2019 - 03:03 AM

Thank you,  Ztruker.

 

At times my use of English language leaves a lot to be desired. My bad.

 

At the moment I have Win7 on the pc and want to install Win10.So the worry

about drivers.  I have made a separate post about it. Apologies for the trouble I have

caused.

 

Can you please help with the Sound problem because of which I started this post?

 

  New Post title is      Win 10 Drivers.


Edited by wesi, 12 September 2019 - 03:06 AM.


#14 Ztruker

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Posted 12 September 2019 - 06:45 PM

I'm sorry also. You can't do this on Windows 7, it's a Windows 10 only capability.

 

You may be surprised at how good Windows 10 is at finding and installing working drivers.

 

As long as you have the current Windows 7 backed up you can always get back to where you are now if things go really wrong.


Rich

Artificial intelligence is no match for natural stupidity.

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