Best Answer wesi , 18 September 2019 - 10:16 AM
Solved, please visit Sound2. Go to the full post
Best Answer wesi , 18 September 2019 - 10:16 AM
Solved, please visit Sound2. Go to the full post
Posted 10 September 2019 - 01:10 PM
Help, please.
Lenovo K450-----Win 7 ultimate---Up to date.
Used Rufus to create bootable stick. Done,no problems.
Later tried to play audio------No sound.
Windows Sound shows connection to lg tv that I use as screen (many years now ).
Device manager shows no problems.
Checked for Driver problem, Win says up to date.
Desperation, used System Restore to before win defender update this morning ( Holland time ),No change.
What more can I do? I have also tried restarting the pc.No luck.
Please help.
Register to Remove
Posted 10 September 2019 - 02:00 PM
More.
After the above post I let Lenovo auto scan my pc. It downloaded Realtek audio codec
and installed it. Made no difference .
So I went back to lenovo, it scanned and said, No update required.
What shall I do? Please.
Posted 10 September 2019 - 03:26 PM
Hello wesi and welcome back to the WTT forum.
My name is Satchfan and I would be glad to help you with your computer problem.
Please read the following guidelines which will help to make cleaning your machine easier:
IMPORTANT:
Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested
===================================================
Note: Please run these in the order given in the instructions.
===================================================
Download and run AdwCleaner
Download AdwCleaner from here and save it to your desktop.
===================================================
Run Farbar Recovery Scan Tool
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Logs to include with next post:
AdwCleaner log
Frst.txt
Addition.txt
Thanks
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.Posted 11 September 2019 - 02:56 AM
Thank you very much.
Did exactly as you asked. Never attached anything to my post,will try this time.
Hope it works.
Posted 11 September 2019 - 03:10 AM
Thanks for the logs. I'll check them as soon as I can and reply later.
Meanwhile, can you tell me specifically what the problem is and when it started.
Thanks
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.Posted 11 September 2019 - 03:28 AM
Thanks.
I had the audio on, all was well. I stopped and used Rufus to create a bootable Win 10 stck.
Then I started Burn Aware free v 12:4. I have been using this program for a long time.Never had any problems.
As is routine it offered to upgrade to v 12:6. Yes,it did and then offerd to install Web companion, clicked No.Then
it offered to install anti virus progy, clicked No. Then used burnaway to create a disk.
Later I turned on to play music. No sound. Checked drivers through Device manager. It said all well.
On instinct I went to Lenovo site and let it auto scan. It then installed Realtek hitek audio driver. It is still there
but No sound!!!!
In absolute desperation I also did a system restore which brought back Burnaware v 12:4.
Still No sound.
Then I posted the problem. Please,the last cricket match ( Australia/England) tomorrow, watching the
video stream without hearing the commentry would be like Water torture.
Please help.
Posted 11 September 2019 - 04:48 AM
Uninstall Realtek High Definition Audio Driver then check that is no longer in Device Manager, (Control Panel > Device Manager > Sound, video and game controllers)
If it it still listed there, right-click on it and choose Uninstall.
Reboot your computer and let me know what happens.
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.Posted 11 September 2019 - 07:10 AM
Thank you.
Uninstalled through Device Manager. While uninstalling it asked if I wanted to
delete everything, I clicked yes---Uninstalled and then required restart--when restarted got notice that windows
had installed audio driver. In Sound--- instead of Realtek--- it shows High Definition Audio Device.Also
Nvidia High Defination Audio. It has always been there.
But No sound.
Then I found Realtek driver listed in Progy list. Uninstalled it completely,required Restart---But No sound.
I am grateful for the effort you are making to help me. Thank you.
Posted 11 September 2019 - 07:38 AM
I see you have started a topic in our Windows forum. I don’t want to waste your time as this doesn’t seem to be a malware problem and there are others in that forum who are better-equipped to deal with hardware/software issues but I’d lik you to try a restore point prior to the Realtek installation.
Try system restore using this restore point:
06-09-2019 12:05:17 Windows Update
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.Posted 11 September 2019 - 07:44 AM
Apologies again. I replied thinking it was a topic in the Malware Removal forum and forgot I subscribed to the Windows forum recently.
I'll leave this to those in the know.
If you don't get a reply, (as it shows 7 replies), I should start a new topic.
Satchfan
NINA - Proud graduate of the WTT Classroom
Member of UNITE
The help you receive here is free but if you feel I have helped, you may consider making a Donation.Posted 11 September 2019 - 08:27 AM
Unfortunately,the system does not give the choice of the point you asked.
Does not go that far back.
In any case I am grateful for your efforts. I will now reinstall Win 10,will have problem
getting ethernet driver first so I will make another post for it.
Thank you
Posted 11 September 2019 - 07:24 PM
If you haven't started the reinstall yet, save your existing drivers first using DISM.
From here: http://www.tenforums...html#post469797
Use Windows built in DISM command. Open a Elevated (Admin) Command Prompt.
Copy the line below and pasts into run.
It will save all the drivers to a folder: C:\Drivers
dism /Online /Export-Driver /Destination:C:\Drivers
Copy the C:\Drivers folder to a flash drive for safe keeping. After the reinstall, if you are missing any drivers, load the Drivers folder back to your hard drive somewhere then point the device that needs a driver to that folder via Device Manager, Update Driver and it will find the driver and install it.
Rich
Die with memories, not dreams. – Unknown
Posted 12 September 2019 - 03:03 AM
Thank you, Ztruker.
At times my use of English language leaves a lot to be desired. My bad.
At the moment I have Win7 on the pc and want to install Win10.So the worry
about drivers. I have made a separate post about it. Apologies for the trouble I have
caused.
Can you please help with the Sound problem because of which I started this post?
New Post title is Win 10 Drivers.
Edited by wesi, 12 September 2019 - 03:06 AM.
Posted 12 September 2019 - 06:45 PM
I'm sorry also. You can't do this on Windows 7, it's a Windows 10 only capability.
You may be surprised at how good Windows 10 is at finding and installing working drivers.
As long as you have the current Windows 7 backed up you can always get back to where you are now if things go really wrong.
Rich
Die with memories, not dreams. – Unknown
Posted 18 September 2019 - 10:16 AM Best Answer
Solved, please visit Sound2.
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