Computer starts lagging on connecting to Internet

Hi there,

After 10 minutes or so of using the internet, my computer function starts to slow down drastically - much lagging.

Attached are the files asked.

Thank you in advance!

Aj

Right click on the FRST icon and select Run as administrator
Highlight the below information then hit the Ctrl + C keys at the same time
or
Right click/highlight on the text below and select Copy.
beginning with Start:: and finishing with End::


Start::
CloseProcesses:
CreateRestorePoint:
HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <==== ATTENTION
SearchScopes: HKU\S-1-5-21-156121090-3762842222-1268290935-1001 -> DefaultScope {1DB22004-CDD8-400E-AC28-E401808E917D} URL =
CustomCLSID: HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{d54018c0-34b4-9366-7477-cd71aa1444773}\InprocServer32 -> 0x8AA7F9F1C0DDD101D409FCF1C0DDD101010000000300000000000000 => No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: Bitsadmin /Reset /Allusers
Emptytemp:
End::


Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

~~~~~~~~~~~~~~~~~~~~~~~~

Follow the instructions in the thread below to run a scan with MBAR. Don't forget to update the database before launching the scan, and once launched, leave MBAR running and do not touch your computer until it is done scanning.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

Once MBAR is done scanning, removing threats and rebooting your computer, go in its MBAR folder, and copy/paste the content of the mbar-log-TODAYS-DATE.txt log in your next reply.

~~~~~~~~~~~~~~~

Please post these 2 logs when finished.

Hi Juliet,

Thank you for your reply.

I ran a scan with FRST and the log is attached.

 

With regard to MBAR, I had this already on my computer. But I downloaded and ran the rootkit - the message that came up was No Cleanup required. I could not find a log for this.

 

Then I ran MBAR, and the log for this is attached.

 

Thank you once again,

Aj

Let's make sure system restore is turned on.
How to turn on System Restore in Windows 10
https://www.pcworld.com/article/2955023/windows/how-to-turn-on-system-restore-in-windows-10-to-protect-against-bad-updates.html



Zemana AntiMalware Free
download it from here:
Double-click on the file named Zemana.AntiMalware.Portable to perform a system scan with Zemana AntiMalware Free.

You may be presented with a User Account Control dialog asking you if you want to run this program. If this happens, you should click Yes to allow Zemana AntiMalware to run.
When Zemana AntiMalware starts, click on the Scan button to perform a system scan.
without changing any options, press Scan

When Zemana has finished finished scanning it will show a screen that displays any malware that has been detected. To remove all the malicious files, click on the Next button.
Zemana AntiMalware will now start to remove all the malicious programs from your computer.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.

• open Zemana AntiMalware again and locate the latest report
• please paste the contents into your reply
• 
  When the process is complete, you can close Zemana AntiMalware

Please post this log.
Tell me what the computer is doing now.

Still need help?

bump

Glad we could help. [external image: SakDYGv.gif]
Since this issue appears resolved … this Topic is closed.