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Spyware / Malware / Virus Removal

My system is slow and has unknown connections. Thanks

2 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Start Farbar Recovery Scan Tool with Administrator privileges
(Right click on the FRST icon and select Run as administrator)

highlight on the text below inside the quote box and select Copy.
beginning with Start:: and finishing with End::
 

Start::
CloseProcesses:
CreateRestorePoint:
GroupPolicy: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <==== ATTENTION
HKU\S-1-5-21-2850764320-986512218-940021686-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://go.microsoft.com/fwlink/p/?LinkId=619797&pc=UE03&ocid=UE03DHP
SearchScopes: HKU\S-1-5-21-2850764320-986512218-940021686-1001 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxps://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02&pc=UE04
SearchScopes: HKU\S-1-5-21-2850764320-986512218-940021686-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxps://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02&pc=UE04
CHR HKLM\…\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton Security\Engine\22.12.0.104\Exts\Chrome.crx

Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

~~~~
[external image: RQKuhw1.png]RogueKiller
  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~``
[external image: zcMPezJ.png]AdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    🖼Click to load external image (V7SD4El.png)
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
created by Aura
~~
Your next reply(ies) should therefore contain:
  • Copy/pasted Fixlog.txt
  • Copy/pasted RogueKiller clean log
  • Copy/pasted AdwCleaner clean log

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