No WIFI after update

The original topic was posted here:https://forums.whatthetech.com/index.php?showtopic=130677&page=2#entry877416

It appears that there are no malware or viruses on the computer. However I still cannot connect to the internet. It all started when I turned in my computer and it informed me that it was doing an update. After that, no wifi. I did use Malwarebytes in chameleon mode and removed some malware. Satchfan, from the virus topics, did not locate anything else.Any help would be greatly appreciated. I am at the end of myself.

I had hoped that one of the other techs on this forum would have responded to your topic by now, but as 24 hours have elapsed I think I'll jump in here anyway….

Unfortunately I am going away on vacation in a short while so will not be able to follow through with you should it be necessary so cutting directly to the chase here are some thoughts for your consideration.

1 Your logs in the other topic are indicating that your network adapter drivers are not installed properly (its possible that a Win update or something else, tried to update them, but misidentified them ( it does happen!) and tried to install the wrong driver….. the first suggestion therefore is to manually install the correct wireless driver for the network "card" that is installed…. you will need to go to either the manufacturer's website for your exact make and model number of computer or for the network adapter's website.

2 The fact that your system restore points are not working properly is ominous…. on a correctly running system they should work once that have been switched on (win 10 default position is that system restore is switched off, so it needs to be switched on…. however the fact that you have some restore points albeit non working ones indicates it must be switched on already… my second suggestion would be for you to perform a reset of Windows

3 Resetting will usually fix these sort of problems and should not involve you in loss of data (operative words being should not!) so as always make sure your back ups are 100% and you are happy that they work well and include everything you need and you have at least one extra copy kept safe offsite on removable media before you start.

4 Here's the link:
http://windows.microsoft.com/en-gb/windows-10/windows-10-recovery-options
do read this carefully before you start.

Good luck and post back with how you get on…
Regards
paws

Thank you. I will look into drivers.

I'd like to see what Device Manager looks like when showing all devices, installed and hidden.

 

Create a new Environment variable called devmgr_show_nonpresent_devices and set it's value to 1 as follows:

• Right click on My Computer, Computer or This PC and select Properties
• Click on the Advanced tab
• Click on the Environmental Variables button
• Click the New button under the User variables for xxxxx" area.
• Set the Variable name as: devmgr_show_nonpresent_devices
• Set the Variable value to: 1
• Click OK as needed to close all the windows you opened.

To see the status of everything in Device Manager:

• Open Device Manager:
  • XP: Control Panel, System, Hardware tab, Device Manager
  • Vista, Windows 7, 8 and 10:Control Panel, System, Advanced System Settings,
• Make the Device Manager window full screen.
• Click on View then Show hidden devices.
• Click on the + next to anything that shows a yellow mark.

Press the Print Screen button to copy the Device Manager window image to the clipboard.

Click Start, type paint and press Enter.

Press Ctrl+v to paste the image to the MS Paint window.
Click File then Save as and save it to your Desktop.

 

Start a new reply.
Click on the More reply options button.
Click on the Browse button below the message input area.
Navigate to where you saved the picture, select it and click on Open.
Click on Attach This File.
Once uploaded, click on Add To Post to the far right of the uploaded file.
Scroll down and click Preview Post to verify the image shows.


 

Okay. This computer has Win 10 and apparently doesn't have paint. This topic will not accept Word files as an attachment. So, I took a picture on my phone and attached that. Nothing with yellow marks showed up. I also have not found the drivers yet.

Hi SheLynne

Paint does exist in Windows 10.

See here.

Thank you.

I told you how to access paint in the instructions I posted:
 
Click Start, type paint and press Enter.

Can you do it again only this time expand Network Adapters. Post the screen capture please.

 

The shot you posted shows no driver for Broadcom USH which is Broadcom Unified Security Hub (USH).

What is the make and full model number of your computer?

If it's a Dell you can get that driver here: http://www.dell.com/support/article/us/en/19/SLN129590/en

I have added the updated photo. My computer is a Dell Latitude E6520. There does not appear to be drivers for my computer there. Would you suggest I use the Windows 7 drivers for the Latitude E6510?

Your wireless device appears to be Intel Centrino(R) Advanced-N 6205.

Device Manager indicates the driver is installed.

Look in Device Manager again and right click on the Intel Centrino and select Properties.

The General tab should say The device is working properly.

The Driver tab should show you Provider, Date and Version.

 

Please do the following:

 

Open a Elevated Command Prompt:

 

XP, Vista or Windows 7:

Click on the Start button and type cmd.
DO NOT press Enter or click Go.
Look at the upper part of the window and you will see cmd.exe.
Right click on it and select Run as Administrator.

 

Windows 8, 8.1 or 10:

 

Press WIN + X to open Start context menu.

Select Command Prompt (Admin)​.

 

Paste the following into the Command Prompt window, exactly as shown, including double quotes:

 

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" | find /i "proxy" >> postme.txt & notepad postme.txt & del postme.txt"
 

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close. Post results in a reply here.

Driver Provider: Intel
Driver Date: 1/6/2015
Driver Version: 15.16.0.2


Windows IP Configuration

Host Name . . . . . . . . . . . . : Owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connection
Physical Address. . . . . . . . . : D4-BE-D9-2F-0F-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6205
Physical Address. . . . . . . . . : 8C-70-5A-15-D5-C8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 8C-70-5A-15-D5-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : 8E-70-5A-15-D5-C8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ping request could not find host yahoo.com. Please check the name and try again.
MigrateProxy REG_DWORD 0x1
ProxyEnable REG_DWORD 0x0
AutoConfigProxy REG_SZ wininet.dll

I would use the Windows 8 X64 driver. http://www.dell.com/support/home/us/en/04/product-support/product/latitude-e6520/drivers/advanced?os=w864

 

📎Dell6520.jpg

 

Have you tried connecting with a Ethernet cable to see if that works or not?

 

Is the switch for the wireless on? According to the manual it should be on the right side when facing the computer.

 

Before installing a new driver, try uninstalling the Intel wireless card from Device Driver. Right click on it and select Uninstall. Reboot and windows will detect the device and reload the driver. See if that helps.

 

If not then try the Windows 8 driver.

Okay. I have officially become one of those people today. The switch was off. WiFi works just fine. *the sheep baas off the stage* It works fine with the ether net cable.

Great, you made my day!!!!!!!