I Recently uploaded to Win 10 from Win 7, everything seemed fine apart from a frequent pop-up relating to my printer saying that a font was missing. Tried the Kodak sheet with the error code but that did not resolve the issue and decided to unistall the Kodak software and reinstall it. I was very reluctant to uninstall using control panel so I deleted what I could find although some files could not be delete due to 'running in another application'. I tried to reload the Kodak software but it said another copy was still running and only one was allowed.
My query is any ideas as to where this programme is running andhow I can remove the Kodak printer software so that I can re-install it.
Sorry to hear of the issues you are experiencing with your Kodak all in one printer.
It's never a good idea to try and uninstall this sort of software, by deleting any files you can find….(it can lead to all sorts of trouble as I'm sure you have found out….. )
By using the above procedure you ensure that no running processes are "orphaned" and left behind, so to speak and that the appropriate Registry entries are also removed
However if you have tried to delete files manually you might find that you have actually deleted the files essential to completing the uninstall process and might even find that the Kodak software is no longer shown in the list of applications/programmes available for uninstallation via the Control panel…
You don't mention the exact model number of the printer software you are trying to uninstall but do check on the Kodak support website before doing anything else, to see that Win 10 drivers are actually available for your particular model number of the "All in One"
It may be worthwhile downloading the existing software (that is currently partially but not completely uninstalled) and try installing that on top of the partial installation and after a reboot (closing down with a full shutdown, not just a sleep/hibernate, and then a restart) seeing if you can uninstall via the Control panel in the usual way.
If this does the trick you should be good to go…
If it doesn't then your options are a little limited….
1 Using a good quality uninstall tool may be helpful (the free version of Revo uninstaller has a good reputation)
2 Using a System Restore Point to set back your computer to a point in time when all was well is worth considering, but the switch to Win 10 may prevent that working in this particular situation…
3 Reverting your Win 10 operating system back to the previous one is always an option, providing the reversion is made within 30 days of your upgrade… or otherwise you can use a good disc image that hopefully you made before you switched to Win 10.
4 Finally its always possible to perform a manual uninstall, by using task manager to end any Kodak processes that may be running, and then using the registry editor to hunt down each and every one of the Registry keys and values (using the Find tool) and removing them, you will also need to check that you have manually deleted every file and folder that references the Kodak software..
IMPORTANT. Working in the Registry can damage your computer and render it unusable, even if only one single, simple mistake is made. If you are not experienced in working within the Registry then you should not attempt the manual removal method… it would be wiser to take your computer and printer to a competent local computer technician and ask her/him to provide a quotation for the work required.
In any event before taking any action please check and double check that your back up strategy has worked satisfactorily and that everything that is important to you has been copied to removable media with at least one copy kept safe offsite. Dont forget to check the accuracy and completeness of your back ups and of course your disc images, and that you have a method of booting your machine (USB Memory stick with your Windows operating system or a DVD with the same information…. both of these should be made to be bootable, so that in the event that your machine wont start, you have a method of recovery. Make sure you have all your installation discs and product serial keys to hand in case you should need them.
Thanks for the comprehensive comment, took the easy route in the end and did a system restore, was due a good cleanout anyway, and then reloaded all the necessary bits. The font issue seems to have been solved but AiO is still not happy scanning direct but the workround using Microsoft Paint seems to cope.
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