Hugh, first let me apologize for the confusion in this thread. I have been removing Malware on this forum for close to 13 years and its one of the best on the internet. TB-Psychoic is no longer with us on this forum as a helper so I will be assisting you
Your last FRST scan shows that you removed the cracked software, please understand that this is your computer and I cant tell you what do to do, I can just advise, but almost 100% of cracked software is infected, do the math, why does some one want to crack office and give it to you for free ![]()
I can see by your last FRST log that a lot or all of it has been removed, you still have a file running as a service to bypass Microsoft Office but we can deal with that later, lets do this
- Close all open programs and internet browsers.
- Double click on AdwCleaner.exe to run the tool.
- Click on Scan.
- After the scan is complete click on "Clean"
- Confirm each time with Ok.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the content of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[S1].txt as well.
- Download the one from Bleeping Computer
- Shut down your protection software now to avoid potential conflicts.
- Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Post the contents of JRT.txt into your next message.
- Windows XP : Double click on the icon to run it.
- Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
- On the Dashboard click on Update Now
- Go to the Setting Tab
- Under Setting go to Detection and Protection
- Under PUP and PUM make sure both are set to show Treat Detections as Malware
- Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
- Then on the Dashboard click on Scan
- Make sure to select THREAT SCAN
- Then click on Scan
- When the scan is finished and the log pops up…select Copy to Clipboard
- Please paste the log back into this thread for review
- Exit Malwarebytes