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Reinstalling Office 2010

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3 replies to this topic

#1 bluesnapper


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Posted 11 February 2013 - 07:10 AM

I have a 3 PC licence for a version of Office 2010. I needed to factory restore a laptop that was one of the three computers. However when I came to install Office 2010 back onto that laptop it wont install (which I have tried to do a number of times now) and is giving two error messages referring to the Product Key not being correct or a problem with Bootstrapper. Any ideas of a solution and get it to install?


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#2 hedley93


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Posted 12 April 2013 - 12:02 PM

Hi Bluesnapper I hope I can butt in here. Sorry for the late reply. I have just seen your post as I was about to post one of my own. This happened to me a couple of months ago and as a last resort I contacted the seller that I bought my office cd from. They sent me a new key and I was able to reinstall office 2010 without any further problems. Hope this helps if you haven't already got yourself sorted. hedley

#3 Peter1



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Posted 16 October 2013 - 02:11 PM

My machine will not accept the 32 bit Office. It is a dell XPS 8300 x 64. I had to call Windows / Manuf to get the link and remember to remove the old before trying to install the new.

#4 Peter1



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Posted 29 October 2015 - 08:15 AM

I kmow it is a late post but may help someone.


MS office Home and Student 2010 old link no longer works.

Be sure desk or lap as each key is different

Two ways;

1-First uninstall Office. Then use disc. Insert and open the double click installer to install.  Tic open folder to view files, then enter 25 character key lap or desk.


2- address bar at top = office.com/backup + find your selection. Remember 64 bit.

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