Having this weird issue on start up. Once I power the computer on and goes through it's start up… once it comes to the desktop I can see everything on desktop. Once I grab the mouse and click on anything… the monitor goes black! But the LED light at the bottom of the HP monitor is Blue… indicating it's on. What is causing this on start up? How can I keep my monitor on so I can correct this issue? This is so weird.
It's an older computer. Operating Windows XP
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
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This may not be a malware issue. I may have to send you to the Tech Team to get things working.
Does the same thing happen in safe mode?
To enter safe mode… restart your computer and then begin tapping the F8 key until your system beeps. Then select safemode with networking.
Yes, safe mode is working and I just tried it. The monitor stays on and I can see. This is somewhat of a relief. I have very important photos on here and I need to get them off of my hard drive. But, what is my next step in fixing this mess? Thank you.
I plan on actually removing some of my family photos… or at least getting a copy of them… and erasing the hard drive and reinstalling Windows. I have an HP custom built computer. It's the year in which it does a full erase and install…
I just need to make sure I can get a few files from my computer. What do you think is the best next step?
If that is all you are going to do… Then I would get a USB thumb drive and copy all the files I wanted to keep onto it. Then go ahead and do a reformat and reinstall.
dayam… the screen is now turning black in safe mode. This isn't good. What is causing this?
I don't know. Could be a hardware problem…. could be software I was thinking driver error but I think that is less likely if it happens in safemode also.
If you have another computer… you may want to pull the Hard drive and slave it in the other system and transfer the files you need off of it.
This isn't good. What is causing this?