toyotomi
Topic Starter
So I have ADSL through AT&T. I have a 6016 Kbps Down, 768 Kbps up connection. I never actually see those speeds, but I'll get to that later. My biggest problem is intermittent disconnects that last for usually 30s at most. The really strange thing is that it happens almost always during the same time window. From about 10pm EST to about 4am EST, though it has much less frequently happened during the day. I play online games, and am often online during those hours, so I can tell the second my connection gets interrupted (latency graph overlays and such).
I'm connected via Ethernet to my modem/router (both in the same unit as is typical of AT&T). Anyone using my wifi at the time notices the disconnects. Originally it happened while using a 2wire 2701HG-B, the DSL light would flash, and the broadband light would go out. Occasionally the DSL light would go red. It would do that for a few seconds (30ish on average), and then I'd be back to normal. I've spoken to tech support dozens of times (no exaggeration), and I've had at least 5 techs come to the house. They've completely redone the wiring from the pole to the house, and the junction inside. They've checked the other wiring inside. They've replaced my 2wire router with another of the same make and model, only for that to fix nothing. They've done a "port swap" on their end, and while that did help my speeds a little, it did nothing for my connectivity issues. They have since given me a Motorola Netopia-3000 modem/router, as they said there was supposedly a problem with those 2wire units having a bad card… so they're swapping out well over 200 units atm. Doesn't entirely make sense since my first of the 2wire's to have problems with this was from around a year before the second one, and from an AT&T store, so I doubt they were from the same batch.
With 3 routers, new lines, and the same problem, I'm at a loss other than to assume it's on their end. I was contemplating upgrading to U-Verse internet (Just the internet, not the TV and all that. I'm sick of not being able to stream higher bit rage Youtube videos and whatnot, without constantly waiting for the buffer), but if they can't get my regular ADSL connection stable, I'm not sure I'd wanna risk switching to VDSL-2. My only other choice of ISP is a municipal cable provider, and they frankly are carp**. Dated infrastructure, low data caps, and a max speed of 10 Mbps down and 2 Mbps up. The city won't let anyone else lay lines within the limits and frankly even if they did, I doubt any providers would bother. Right now I end up seeing a max of around 5200 Kbps down, and that's actually up from before the port swap, which was probably closer to 4500 Kbps down.
Anyone have any idea what could be done to fix this issue? I'm sick of the techs failing in fine style to resolve this issue that's been ongoing for around a year now. It's exceptionally strange that it happens around the same time of the day. I'm out of ideas.