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Spyware / Malware / Virus Removal

Unknown Virus affecting computer

2 min read

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Post #1
I have been getting two error messages at bootup for at least a year on my laptop and have had to system restore enough times to count on on two hands, and i was under the assumption that this was due to a drop (it literally fell out of my hands and has a little crack along the side of the laptop) that happened around the same time coincidentially, and i was under the impression that my antivirus software namely "Avast" was protecting me from viruses, but now i'm 99% sure that i am infected with at least one virus that must've slipped through my protection. Today i was doing some cleanup of my C: Drive and Desktop to make space and organize things, and I felt good about it so i decided to update my iTunes (which i always put off for as long as possible) and restart. after that was completed, I rebooted as instructed, it came on and the two error messages came on as usual, and i thought to myself, "I wonder what those mean" so i googled them accordingly, “Error loading c:\Users\Mike\Appdata\Local\disktub.dll
The specified module could not be found" & Error loading c:\Users\Mike\Appdata\Local\KBOSHDI.dll
The specified module could not be found"
*DISCLAIMER* I could not copy & paste the exact directory or text from the actual error messages, so i tried to remember what they said, and i think that's about verbatim. *END DISCLAIMER* now i did not find specific results for those exact files, BUT i did find a similar post on another website, which is http://forums.techarena.in/operating-systems/1097885.htm and i followed the instructions but obviously subbed out his directory for mine, and i discovered two odd looking things, both from unknown manufacturers. The first is Dwagepiguyoru and the command is rundll32.exe "C:\Users\Mike\AppData\Local\KBOSHDI.dll",Startup and the location is HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and i disabled it. The second is char_ssp and the command is rundll32 "C:\Users\Mike\Appdata\Local\Temp\disktub.dll",DllGetVersion and the location is HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run & that is also disabled. i looked around in those folders but couldn't find those specific things, which only makes sense because that's what my computer was saying at startup, but about two different things. but i'm sure there is some other virus hiding in there, and i don't know how to go about extracting it, so i did some looking online and found hijackthis, and copied the log down, and i was directed to this forum by a third party forum i am in via someone who had computer virus troubles in the past and said you all were very helpful and i hope you can do the same for me. P.S. I do not know what to do with the information that hijackthis puts out, and that's why I am here, and i'll be sitting in front of my computer waiting for someone to help me. :popcorn: Just thought I'd clarify. Thank you in advance , and here is the log for hijackthis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:17:18 PM, on 9/23/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19120)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
C:\Program Files\VERIZONDM\bin\sprtcmd.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Logitech\Vid HD\Vid.exe
C:\Program Files\PdaNet for Android\PdaNetPC.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Logitech\LWS\LU\LULnchr.exe
C:\Program Files\Logitech\LWS\LU\LogitechUpdate.exe
C:\Windows\system32\rundll32.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\Program Files\MSN\Toolbar\3.0.0541.0\msntask.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10t_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…rio&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…rio&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…rio&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Swag Bucks Toolbar - {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - C:\Program Files\Swag_Bucks\tbSwa1.dll
O1 - Hosts: ::1 localhost
O1 - Hosts: 74.208.10.249 gs.apple.com
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (file missing)
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Updater For ooVoo Toolbar - {442AE524-EBA5-4b17-82F3-888D68BC999A} - C:\Program Files\oovootb\auxi\oovooAu.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL
O2 - BHO: Swag Bucks Toolbar - {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - C:\Program Files\Swag_Bucks\tbSwa1.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {99E00A4C-D35E-11DD-BA95-9B6A56D89593} - (no file)
O2 - BHO: ooVoo Toolbar - {A1FB2F9A-D35E-11DD-8935-E46A56D89593} - C:\Program Files\oovootb\oovoodx.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Norton Safe Web Lite BHO - {F0DA78E9-6B60-42fb-BC26-EF2CFB8C8FF3} - C:\Program Files\Norton Safe Web Lite\Engine\1.2.0.7\coIEPlg.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: Swag Bucks Toolbar - {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - C:\Program Files\Swag_Bucks\tbSwa1.dll
O3 - Toolbar: ooVoo Toolbar - {A1FB2F9A-D35E-11DD-8935-E46A56D89593} - C:\Program Files\oovootb\oovoodx.dll
O3 - Toolbar: Norton Safe Web Lite - {30CEEEA2-3742-40e4-85DD-812BF1CBB83D} - C:\Program Files\Norton Safe Web Lite\Engine\1.2.0.7\coIEPlg.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [LWS] C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe -hide
O4 - HKLM\..\Run: [VERIZONDM] "C:\Program Files\VERIZONDM\bin\sprtcmd.exe" /P VERIZONDM
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [TkBellExe] "c:\program files\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Mike\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files\Logitech\Vid HD\Vid.exe" -bootmode
O4 - Startup: PdaNet Desktop.lnk = C:\Program Files\PdaNet for Android\PdaNetPC.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~3\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Add to VideoGet - {88CFA58B-A63F-4A94-9C54-0C7A58E3333E} - C:\PROGRA~1\NUCLEA~1\VIDEOG~1\Plugins\VIDEOG~1.DLL
O9 - Extra 'Tools' menuitem: Add to &VideoGet - {88CFA58B-A63F-4A94-9C54-0C7A58E3333E} - C:\PROGRA~1\NUCLEA~1\VIDEOG~1\Plugins\VIDEOG~1.DLL
O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} (Hewlett-Packard Online Support Services) - http://h20364.www2.hp.com/CSMWeb/Customer/…DataManager.CAB
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASKUpgrade - Unknown owner - C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe
O23 - Service: Norton Safe Web Lite (NSL) - Symantec Corporation - C:\Program Files\Norton Safe Web Lite\Engine\1.2.0.7\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: SupportSoft Sprocket Service (verizondm) (sprtsvc_verizondm) - SupportSoft, Inc. - C:\Program Files\VERIZONDM\bin\sprtsvc.exe
O23 - Service: SupportSoft Repair Service (verizondm) (tgsrvc_verizondm) - SupportSoft, Inc. - C:\Program Files\VERIZONDM\bin\tgsrvc.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Users\Mike\AppData\Local\TVersity\Media Server\MediaServer.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

–
End of file - 12687 bytes
Post #2
Hi kinddeamun, welcome to the forum.

To make cleaning this machine easier
  • Please do not uninstall/install any programs unless asked to
    It is more difficult when files/programs are appearing in/disappearing from the logs.
  • Please do not run any scans other than those requested
  • Please follow all instructions in the order posted
  • All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
  • Do not attach any logs/reports, etc.. unless specifically requested to do so.
  • If you have problems with or do not understand the instructions, Please ask before continuing.
  • Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.

I see you have posted at Bleeping Computers also. Posting at multiple forums ties up valuable helper resources as logs can take quite awhile to research. If multiple helpers are researching the same lg then someone else is not being helped. If you wish to recieve help here please close your topic at Bleeping Computers or you can close this topic and work with a helper from Bleeping Computers. Thanks for understanding.

We need to look deeper than what HijackThis can show.

Download OTL to your desktop.
  • Right click on OTL.exe and click "Run as Administrator" to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output
  • Check the boxes beside LOP Check and Purity Check.
  • In the window under Custom Scans/Fixes copy and paste the following


    msconfig
    netsvcs
    %SYSTEMDRIVE%\*.*
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\Fonts\*.ini
    %systemroot%\Fonts\*.ini2
    %systemroot%\Fonts\*.exe
    %systemroot%\system32\spool\prtprocs\w32x86\*.*
    %systemroot%\REPAIR\*.bak1
    %systemroot%\REPAIR\*.ini
    %systemroot%\system32\*.jpg
    %systemroot%\*.jpg
    %systemroot%\*.png
    %systemroot%\*.scr
    %systemroot%\*._sy
    %APPDATA%\Adobe\Update\*.*
    %ALLUSERSPROFILE%\Favorites\*.*
    %APPDATA%\Microsoft\*.*
    %PROGRAMFILES%\*.*
    %APPDATA%\Update\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\System32\config\*.sav
    %PROGRAMFILES%\bak. /s
    %systemroot%\system32\bak. /s
    %ALLUSERSPROFILE%\Start Menu\*.lîk /x
    %systemroot%\system32\config\systemprofile\*.dat /x
    %systemroot%\*.config
    %systemroot%\system32\*.db
    %PROGRAMFILES%\Internet Explorer\*.dat
    %APPDATA%\Mikzosoft\Internet Explorer\Quick Launch\*.lnk /x
    %USERPROFILE%\Deskuop\*.exe
    %PROGRAMFILES%\Common Files\*.*
    %systemroot%\*.src
    %systemroot%\install\*.*
    %systemroot%\system32\DLL\*.*
    %systemroot%\system32\HelpFiles\*.*
    %systemroot%\system32\rundll\*.*
    %systemroot%\winn32\*.*
    %systemroot%\Java\*.*
    %systemroot%\system32\test\*.*
    %systemroot%\system32\Rundll32\*.*
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
    %USERPROFILE%\..|smtmp;true;true;true /FP
    %temp%\smtmp\*.* /s >
    /md5start
    iexplore.*
    explorer.*
    winlogon.*
    dll
    zx.dll
    hlp.dat
    /md5stop

  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.

Next

Download aswMBR.exe to your desktop.

Right click on aswMBR.exe and click "Run as Administrator"to run it

Click the "Scan" button to start scan
[external image: Posted Image]

On completion of the scan click save log, save it to your desktop and post in your next reply
[external image: Posted Image]

There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

Please post back with
  • both OTL logs
  • aswMBR log
  • MBR.zip (attached)
Thanks

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