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13 replies to this topic

#1 mls703er

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Posted 27 July 2011 - 12:33 PM

I can't open my email in my Windows Live Hotmail account. A yellow box above the inbox says my cookies are not enabled. My internet setting show the cookies are enabled. I have been thru the checks for infection and malware. All show my computer is clean. I was sent to your site because they say it is a tech problem and you all are the experts.

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#2 Ztruker

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Posted 27 July 2011 - 07:01 PM

Hi mls703er, welcome to WhatTheTech.

Read through this thread, see if any of the fixes there help: How to allow cookies for Windows Live ID

Rich

Artificial intelligence is no match for natural stupidity.


#3 mls703er

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Posted 28 July 2011 - 01:53 AM

I have tried the reset, deleting the listed sites, listing the sites, Windows Live Help. None of these have worked.

#4 Ztruker

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Posted 28 July 2011 - 10:45 AM

What browser are you using, Internet Explorer 8 or 9?

If so, try FireFox and see if the same problem occurs. That will tell us if it/s a broiwser specific problem or a Vista problem.

Rich

Artificial intelligence is no match for natural stupidity.


#5 mls703er

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Posted 28 July 2011 - 01:04 PM

I am using IE8, I was using IE9 but uninstalled it to see if that might be the problem. The error box was not there but the mail still would not open on the FireFox.

#6 Ztruker

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Posted 28 July 2011 - 04:23 PM

What anti-virus software are you using? Try disabling it just to test. What about a firewall? Are you using something other than the built-in firewall? Are you using any other anti-virus/anti-spyware programs?

Rich

Artificial intelligence is no match for natural stupidity.


#7 mls703er

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Posted 28 July 2011 - 05:52 PM

I am using CA Security Suite. I have tried disabling the security and the firewall, it still didn't work. The firewall is part of the suite. I only use CA Security Suite.

#8 Ztruker

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Posted 28 July 2011 - 07:14 PM

Let me see if any of the other techs here have any ideas. I'm not a WLM user so not very familiar with it.

Rich

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#9 Ztruker

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Posted 31 July 2011 - 12:04 PM

One suggestion I received may work for you:

It appears that the last updates to Hotmail have triggered a rash of new problems for users. Issues seen after the new Hotmail release and suggested workarounds details some of them. The last post is the most likely to help - try accessing via HTTPS:


Rich

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#10 mls703er

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Posted 31 July 2011 - 04:56 PM

The last post about the HTTPS worked. When this first start I went to Hotmail support and they never said there were reported problems or mentioned any of these fixes. I want to thank you for all of your help. Next time I have a problem I will come here first.

#11 Ztruker

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Posted 31 July 2011 - 06:32 PM

Cudos go to patndoris who suggested this. Sure glad it's working for you now. They'll fix it eventually.

Rich

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#12 mls703er

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Posted 31 July 2011 - 08:48 PM

Thanks to patndoris! So long until the next time.

#13 seologix

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Posted 06 August 2011 - 05:25 AM

you reset our email password

#14 Ztruker

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Posted 06 August 2011 - 07:03 PM

you reset our email password ?????

Care to elaborate a bit?

Rich

Artificial intelligence is no match for natural stupidity.

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