3 replies to this topic

[lovelynisa]

Hello, When I try to access the internet I get a message from Optimum online stating that I can't access the internet. I DO NOT use Optimum Online as my internet provider; I never have. I did run the AVG virus protection and it did find 5 infections of adware which I did remove but I suspect there is something still there. Is there any way you can help me since I am not able to access the internet from my own computer? I have a Dell 1545 laptop and have Windows 7 operating system. Thanks

[Conspire]

**In any case where you happen to be busy or unable to give us a reply, we would be grateful if you keep us informed in advance and we will be more than happy to wait. Failure to do so we will have your thread closed in THREE(3) days.

Hello there, lovelynisa



I'm Conspire, I'll be glad to help you with your computer problems.

Please observe these rules while we work:

• Read the entire procedure
• It is important to perform ALL actions in sequence.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Stick with me till you're given the all clear.
• Remember, absence of symptoms does not mean the infection is all gone.
• Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.

IMPORTANT NOTE : Please do not delete anything unless instructed to.

[Conspire]

Hello there,

1. All tools MUST be run from the executable. (.exe)
With Admin Rights (Right click, choose "Run as Administrator")

Do you have USB drive to transfer the tools to your computer? Having done that, make sure it runs from desktop and not from USB drive.

Please download DDS by sUBs from one of the following links and save it to your desktop.

• • DDS.scr
  • DDS.com
  • DDS.pif
• Disable any script blocking protection (How to Disable your Security Programs)
• Double click DDS icon to run the tool (may take up to 3 minutes to run)
• When done, DDS.txt will open.
• After a few moments, attach.txt will open in a second window.
• Save both reports to your desktop.

---------------------------------------------------

• Post the contents of the DDS.txt report in your next reply
• Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.

===================================================

Download Security Check by screen317 from here or here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

===================================================

On your next reply please post :
DDS log
Checkup log

Let me know if you have any problems in performing with the steps above or any questions you may have.

Good Day!

[Conspire]

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