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Spyware / Malware / Virus Removal

Broken.open command

15 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

looks like avg was the source of the problem D: once removed my speed increased to almost normal :)
heres my otl thank you so much for your help is there anything else that needs fixing? and should i dl an antivirus

OTL logfile created on: 12/02/2011 11:37:33 AM - Run 7
OTL by OldTimer - Version 3.2.17.3 Folder = C:\Users\Aiken\Downloads
Windows Vista Home Basic Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstation
Internet Explorer (Version = 7.0.6001.18000)
Locale: 00001009 | Country: Canada | Language: ENC | Date Format: dd/MM/yyyy

3.00 Gb Total Physical Memory | 2.00 Gb Available Physical Memory | 60.00% Memory free
6.00 Gb Paging File | 5.00 Gb Available in Paging File | 82.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 222.81 Gb Total Space | 98.58 Gb Free Space | 44.24% Space Free | Partition Type: NTFS
Drive D: | 10.08 Gb Total Space | 1.74 Gb Free Space | 17.28% Space Free | Partition Type: NTFS
Drive F: | 631.68 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS
Drive J: | 49.88 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: AIKEN-PC | User Name: Aiken | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\Aiken\Downloads\OTL.exe (OldTimer Tools)
PRC - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe (Apple Inc.)
PRC - C:\Program Files\Hotspot Shield\bin\hsswd.exe ()
PRC - C:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe (AnchorFree Inc.)
PRC - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe (TomTom)
PRC - C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe (Microsoft Corporation)
PRC - C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32Info.exe (Adobe Systems Incorporated)
PRC - C:\Windows\explorer.exe (Microsoft Corporation)
PRC - C:\Program Files\SMINST\BLService.exe ()
PRC - C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
PRC - C:\Program Files\CyberLink\Shared files\brs.exe (cyberlink)
PRC - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe (Rocket Division Software)
PRC - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe (Pure Networks, Inc.)
PRC - C:\Program Files\Pure Networks\Network Magic\nmapp.exe (Pure Networks, Inc.)
PRC - C:\Windows\System32\lxbscoms.exe (Lexmark International, Inc.)


========== Modules (SafeList) ==========

MOD - C:\Users\Aiken\Downloads\OTL.exe (OldTimer Tools)
MOD - C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18523_none_5cdd65e20837faf2\comctl32.dll (Microsoft Corporation)


========== Win32 Services (SafeList) ==========

SRV - (Apple Mobile Device) – C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe (Apple Inc.)
SRV - (HssWd) – C:\Program Files\Hotspot Shield\bin\hsswd.exe ()
SRV - (HssSrv) – C:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe (AnchorFree Inc.)
SRV - (npggsvc) – C:\Windows\System32\GameMon.des (INCA Internet Co., Ltd.)
SRV - (WPFFontCache_v0400) – C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe (Microsoft Corporation)
SRV - (clr_optimization_v4.0.30319_32) – C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (TomTomHOMEService) – C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe (TomTom)
SRV - (SeaPort) – C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe (Microsoft Corporation)
SRV - (Recovery Service for Windows) – C:\Program Files\SMINST\BLService.exe ()
SRV - (WinDefend) – C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV - (StarWindServiceAE) – C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe (Rocket Division Software)
SRV - (nmservice) – C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe (Pure Networks, Inc.)
SRV - (nmraapache) – C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe (Pure Networks, Inc.)
SRV - (IDriverT) – C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe (Macrovision Corporation)
SRV - (lxbs_device) – C:\Windows\System32\lxbscoms.exe (Lexmark International, Inc.)


========== Driver Services (SafeList) ==========

DRV - (NwlnkFwd) – C:\Windows\System32\DRIVERS\nwlnkfwd.sys File not found
DRV - (NwlnkFlt) – C:\Windows\System32\DRIVERS\nwlnkflt.sys File not found
DRV - (IpInIp) – C:\Windows\System32\DRIVERS\ipinip.sys File not found
DRV - (EagleNT) – C:\Windows\System32\drivers\EagleNT.sys File not found
DRV - (NVHDA) – C:\Windows\System32\drivers\nvhda32v.sys (NVIDIA Corporation)
DRV - (nvlddmkm) – C:\Windows\System32\drivers\nvlddmkm.sys (NVIDIA Corporation)
DRV - (sptd) – C:\Windows\System32\Drivers\sptd.sys (Duplex Secure Ltd.)
DRV - (mcdbus) – C:\Windows\System32\drivers\mcdbus.sys (MagicISO, Inc.)
DRV - (athr) – C:\Windows\System32\drivers\athr.sys (Atheros Communications, Inc.)
DRV - (viaide) – C:\Windows\system32\drivers\viaide.sys (VIA Technologies, Inc.)
DRV - (cmdide) – C:\Windows\system32\drivers\cmdide.sys (CMD Technology, Inc.)
DRV - (aliide) – C:\Windows\system32\drivers\aliide.sys (Acer Laboratories Inc.)
DRV - (CnxtHdAudService) – C:\Windows\System32\drivers\CHDRT32.sys (Conexant Systems Inc.)
DRV - (RTSTOR) – C:\Windows\System32\drivers\RTSTOR.sys (Realtek Semiconductor Corp.)
DRV - (nvsmu) – C:\Windows\System32\drivers\nvsmu.sys (NVIDIA Corporation)
DRV - (SynTP) – C:\Windows\System32\drivers\SynTP.sys (Synaptics, Inc.)
DRV - (NVENETFD) – C:\Windows\System32\drivers\nvmfdx32.sys (NVIDIA Corporation)
DRV - (adpu320) – C:\Windows\system32\drivers\adpu320.sys (Adaptec, Inc.)
DRV - (megasas) – C:\Windows\system32\drivers\megasas.sys (LSI Corporation)
DRV - (MegaSR) – C:\Windows\system32\drivers\megasr.sys (LSI Corporation, Inc.)
DRV - (adpu160m) – C:\Windows\system32\drivers\adpu160m.sys (Adaptec, Inc.)
DRV - (SiSRaid4) – C:\Windows\system32\drivers\sisraid4.sys (Silicon Integrated Systems)
DRV - (HpCISSs) – C:\Windows\system32\drivers\hpcisss.sys (Hewlett-Packard Company)
DRV - (adpahci) – C:\Windows\system32\drivers\adpahci.sys (Adaptec, Inc.)
DRV - (LSI_SAS) – C:\Windows\system32\drivers\lsi_sas.sys (LSI Logic)
DRV - (ql2300) – C:\Windows\system32\drivers\ql2300.sys (QLogic Corporation)
DRV - (E1G60) Intel® – C:\Windows\System32\drivers\E1G60I32.sys (Intel Corporation)
DRV - (arcsas) – C:\Windows\system32\drivers\arcsas.sys (Adaptec, Inc.)
DRV - (iaStorV) – C:\Windows\system32\drivers\iastorv.sys (Intel Corporation)
DRV - (vsmraid) – C:\Windows\system32\drivers\vsmraid.sys (VIA Technologies Inc.,Ltd)
DRV - (ulsata2) – C:\Windows\system32\drivers\ulsata2.sys (Promise Technology, Inc.)
DRV - (LSI_FC) – C:\Windows\system32\drivers\lsi_fc.sys (LSI Logic)
DRV - (arc) – C:\Windows\system32\drivers\arc.sys (Adaptec, Inc.)
DRV - (elxstor) – C:\Windows\system32\drivers\elxstor.sys (Emulex)
DRV - (LSI_SCSI) – C:\Windows\system32\drivers\lsi_scsi.sys (LSI Logic)
DRV - (nvraid) – C:\Windows\system32\drivers\nvraid.sys (NVIDIA Corporation)
DRV - (nvstor) – C:\Windows\system32\drivers\nvstor.sys (NVIDIA Corporation)
DRV - (adp94xx) – C:\Windows\system32\drivers\adp94xx.sys (Adaptec, Inc.)
DRV - (NETw3v32) Intel® – C:\Windows\System32\drivers\NETw3v32.sys (Intel Corporation)
DRV - (uliahci) – C:\Windows\system32\drivers\uliahci.sys (ULi Electronics Inc.)
DRV - ({95808DC4-FA4A-4C74-92FE-5B863F82066B}) – C:\Program Files\CyberLink\PowerDVD\000.fcl (Cyberlink Corp.)
DRV - (HSF_DPV) – C:\Windows\System32\drivers\HSX_DPV.sys (Conexant Systems, Inc.)
DRV - (HSXHWAZL) – C:\Windows\System32\drivers\HSXHWAZL.sys (Conexant Systems, Inc.)
DRV - (winachsf) – C:\Windows\System32\drivers\HSX_CNXT.sys (Conexant Systems, Inc.)
DRV - (XAudio) – C:\Windows\System32\drivers\XAudio.sys (Conexant Systems, Inc.)
DRV - (HpqKbFiltr) – C:\Windows\System32\drivers\HpqKbFiltr.sys (Hewlett-Packard Development Company, L.P.)
DRV - (pnarp) – C:\Windows\System32\drivers\pnarp.sys (Pure Networks, Inc.)
DRV - (ql40xx) – C:\Windows\system32\drivers\ql40xx.sys (QLogic Corporation)
DRV - (UlSata) – C:\Windows\system32\drivers\ulsata.sys (Promise Technology, Inc.)
DRV - (nfrd960) – C:\Windows\system32\drivers\nfrd960.sys (IBM Corporation)
DRV - (iirsp) – C:\Windows\system32\drivers\iirsp.sys (Intel Corp./ICP vortex GmbH)
DRV - (aic78xx) – C:\Windows\system32\drivers\djsvs.sys (Adaptec, Inc.)
DRV - (iteraid) – C:\Windows\system32\drivers\iteraid.sys (Integrated Technology Express, Inc.)
DRV - (iteatapi) – C:\Windows\system32\drivers\iteatapi.sys (Integrated Technology Express, Inc.)
DRV - (Symc8xx) – C:\Windows\system32\drivers\symc8xx.sys (LSI Logic)
DRV - (Sym_u3) – C:\Windows\system32\drivers\sym_u3.sys (LSI Logic)
DRV - (Mraid35x) – C:\Windows\system32\drivers\mraid35x.sys (LSI Logic Corporation)
DRV - (Sym_hi) – C:\Windows\system32\drivers\sym_hi.sys (LSI Logic)
DRV - (Brserid) Brother MFC Serial Port Interface Driver (WDM) – C:\Windows\system32\drivers\brserid.sys (Brother Industries Ltd.)
DRV - (BrUsbSer) – C:\Windows\system32\drivers\brusbser.sys (Brother Industries Ltd.)
DRV - (BrFiltUp) – C:\Windows\system32\drivers\brfiltup.sys (Brother Industries, Ltd.)
DRV - (BrFiltLo) – C:\Windows\system32\drivers\brfiltlo.sys (Brother Industries, Ltd.)
DRV - (BrSerWdm) – C:\Windows\system32\drivers\brserwdm.sys (Brother Industries Ltd.)
DRV - (BrUsbMdm) – C:\Windows\system32\drivers\brusbmdm.sys (Brother Industries Ltd.)
DRV - (ntrigdigi) – C:\Windows\system32\drivers\ntrigdigi.sys (N-trig Innovative Technologies)
DRV - (yukonwlh) – C:\Windows\System32\drivers\yk60x86.sys (Marvell)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…ion&pf;=cnnb
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…ion&pf;=cnnb

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…ion&pf;=cnnb
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Secondary Start Pages = http://www.ask.com/?o=101760&l;=dis [binary data]
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.daemon-search.com/startpage
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 1
IE - HKCU\..\URLSearchHook: {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll File not found
IE - HKCU\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - Reg Error: Key error. File not found
IE - HKCU\..\URLSearchHook: {ecdee021-0d17-467f-a1ff-c7a115230949} - Reg Error: Key error. File not found
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF - prefs.js..browser.search.defaultengine: "Ask.com"
FF - prefs.js..browser.search.defaultenginename: "Ask.com"
FF - prefs.js..browser.search.order.1: "Ask.com"
FF - prefs.js..browser.search.selectedEngine: "Google"
FF - prefs.js..browser.search.useDBForOrder: true
FF - prefs.js..browser.startup.homepage: "http://www.google.ca/"
FF - prefs.js..extensions.enabledItems: [removed]:4.5
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23
FF - prefs.js..extensions.enabledItems: {A6019583-06BC-48DF-9674-1B41F4D8C420}:1.9.1
FF - prefs.js..extensions.enabledItems: {07b2a769-ed19-4483-87ce-c643914c9626}:1.6
FF - prefs.js..extensions.enabledItems: {241aae70-0022-11de-87af-0800200c9a66}:3.6.30.01.10
FF - prefs.js..extensions.enabledItems: [removed]:0.6.20100112
FF - prefs.js..keyword.URL: "http://search.avg.com/route/?d=4cc7d639&v;=6.011.025.001&i;=23&tp;=ab&iy;=&ychte;=us&lng;=en-US&q;="

FF - HKLM\software\mozilla\Firefox\Extensions\\[removed]: C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 [2010/10/14 21:50:11 | 000,000,000 | —D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.6.13\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2011/01/21 11:48:21 | 000,000,000 | —D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.6.13\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2011/02/10 00:50:16 | 000,000,000 | —D | M]

[2010/03/28 12:24:52 | 000,000,000 | —D | M] – C:\Users\Aiken\AppData\Roaming\Mozilla\Extensions
[2010/03/28 12:24:52 | 000,000,000 | —D | M] – C:\Users\Aiken\AppData\Roaming\Mozilla\Extensions\[removed]
[2009/05/30 18:23:32 | 000,000,000 | —D | M] – C:\Users\Aiken\AppData\Roaming\Mozilla\Extensions\[removed]
[2009/05/06 18:23:25 | 000,000,000 | —D | M] – C:\Users\Aiken\AppData\Roaming\Mozilla\Extensions\[removed]
[2011/02/11 23:12:31 | 000,000,000 | —D | M] – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\extensions
[2010/01/31 00:55:44 | 000,000,000 | —D | M] (ANTHEM) – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\extensions\{07b2a769-ed19-4483-87ce-c643914c9626}
[2009/08/07 14:50:35 | 000,000,000 | —D | M] (Microsoft .NET Framework Assistant) – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}
[2010/01/31 00:55:44 | 000,000,000 | —D | M] (Blue Fox) – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\extensions\{241aae70-0022-11de-87af-0800200c9a66}
[2010/01/31 00:55:44 | 000,000,000 | —D | M] (Bloody Red) – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\extensions\{2458abc0-f443-11dd-87af-0800200c9a66}
[2010/01/31 00:55:50 | 000,000,000 | —D | M] (DownThemAll!) – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\extensions\{DDC359D1-844A-42a7-9AA1-88A850A938A8}
[2010/01/31 00:55:50 | 000,000,000 | —D | M] – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\extensions\[removed]
[2009/05/03 19:43:23 | 000,000,000 | —D | M] – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\extensions\[removed]
[2009/05/05 16:27:37 | 000,000,682 | —- | M] () – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\searchplugins\ask.xml
[2010/12/21 12:55:40 | 000,002,568 | —- | M] () – C:\Users\Aiken\AppData\Roaming\Mozilla\Firefox\Profiles\wgv0u3cf.default\searchplugins\askcom.xml
[2011/02/11 23:12:31 | 000,000,000 | —D | M] – C:\Program Files\Mozilla Firefox\extensions
[2010/12/21 14:20:25 | 000,000,000 | —D | M] (Java Console) – C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
[2008/09/03 19:11:24 | 000,054,600 | —- | M] (BitTorrent, Inc.) – C:\Program Files\Mozilla Firefox\plugins\npbittorrent.dll
[2010/11/12 18:53:06 | 000,472,808 | —- | M] (Sun Microsystems, Inc.) – C:\Program Files\Mozilla Firefox\plugins\npdeployJava1.dll
[2009/07/02 23:34:44 | 000,083,376 | —- | M] (NHN USA Inc.) – C:\Program Files\Mozilla Firefox\plugins\npijjiautoinstallpluginff.dll
[2009/08/17 06:42:14 | 000,073,728 | —- | M] (NHN USA Inc. ) – C:\Program Files\Mozilla Firefox\plugins\npijjiFFPlugin1.dll
[2008/10/08 03:47:11 | 000,001,618 | —- | M] () – C:\Program Files\Mozilla Firefox\searchplugins\FFToolbar.xml

O1 HOSTS File: ([2011/02/11 17:30:42 | 000,000,098 | —- | M]) - C:\Windows\System32\drivers\etc\Hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (HP Print Enhancer) - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\smart web printing\hpswp_printenhancer.dll (Hewlett-Packard Co.)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (Search Helper) - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll (Microsoft Corporation)
O2 - BHO: (Microsoft Live Search Toolbar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll (Microsoft Corp.)
O2 - BHO: (FrostWire Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll File not found
O2 - BHO: (Windows Live Toolbar Helper) - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll (Microsoft Corporation)
O2 - BHO: (Hotspot Shield Class) - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - C:\Program Files\Hotspot Shield\HssIE\HssIE.dll (AnchorFree Inc.)
O2 - BHO: (HP Smart BHO Class) - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\smart web printing\hpswp_BHO.dll (Hewlett-Packard Co.)
O3 - HKLM\..\Toolbar: (Microsoft Live Search Toolbar) - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll (Microsoft Corp.)
O3 - HKLM\..\Toolbar: (&Windows; Live Toolbar) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll (Microsoft Corporation)
O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O3 - HKLM\..\Toolbar: (FrostWire Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll File not found
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (FrostWire Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll File not found
O4 - HKLM..\Run: [BDRegion] C:\Program Files\CyberLink\Shared files\brs.exe (cyberlink)
O4 - HKLM..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe (Hewlett-Packard)
O4 - HKLM..\Run: [LanguageShortcut] C:\Program Files\CyberLink\PowerDVD\Language\Language.exe ()
O4 - HKLM..\Run: [Malwarebytes' Anti-Malware (reboot)] C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe (Malwarebytes Corporation)
O4 - HKLM..\Run: [nmapp] C:\Program Files\Pure Networks\Network Magic\nmapp.exe (Pure Networks, Inc.)
O4 - HKLM..\Run: [UCam_Menu] C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdateLBPShortCut] C:\Program Files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdateP2GoShortCut] C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdatePDIRShortCut] C:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdatePSTShortCut] C:\Program Files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKLM..\RunOnce: [AvgUninstallURL] C:\Windows\System32\cmd.exe (Microsoft Corporation)
O4 - Startup: C:\Users\Aiken\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\FrostWire On Startup.lnk = C:\Program Files\FrostWire\FrostWire.exe (FrostWire Group)
O9 - Extra Button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : &Blog; This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll (Microsoft Corporation)
O9 - Extra Button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\smart web printing\hpswp_BHO.dll (Hewlett-Packard Co.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O15 - HKCU\..Trusted Ranges: Range1 ([http] in Local intranet)
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} http://messenger.zone.msn.com/binary/Solit…wn.cab56986.cab (Solitaire Showdown Class)
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} http://messenger.zone.msn.com/EN-CA/a-UNO1/GAME_UNO1.cab (UnoCtrl Class)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_23)
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} http://messenger.zone.msn.com/binary/Messe…nt.cab56907.cab (MessengerStatsClient Class)
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_07)
O16 - DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_23)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_23)
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} http://messenger.zone.msn.com/binary/MineS…er.cab56986.cab (Minesweeper Flags Class)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.10.1
O18 - Protocol\Handler\pure-go {4746C79A-2042-4332-8650-48966E44ABA8} - C:\Program Files\Common Files\Pure Networks Shared\puresp3.dll (Pure Networks, Inc.)
O18 - Protocol\Handler\wlmailhtml {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Program Files\Windows Live\Mail\mailcomm.dll (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\Windows\Web\Wallpaper\Silhouette.jpg
O24 - Desktop BackupWallPaper: C:\Windows\Web\Wallpaper\Silhouette.jpg
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2006/09/18 16:43:36 | 000,000,024 | —- | M] () - C:\autoexec.bat – [ NTFS ]
O32 - AutoRun File - [2002/06/06 01:56:50 | 000,061,440 | R— | M] () - F:\autoplay.exe – [ CDFS ]
O32 - AutoRun File - [2001/07/23 07:25:04 | 000,000,047 | R— | M] () - F:\autorun.inf – [ CDFS ]
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] – "%1" %*
O35 - HKLM\..exefile [open] – "%1" %*
O37 - HKLM\…com [@ = comfile] – "%1" %*
O37 - HKLM\…exe [@ = exefile] – "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/02/10 00:53:18 | 000,000,000 | —D | C] – C:\Program Files\Roblox
[2011/01/31 22:40:20 | 000,000,000 | —D | C] – C:\Program Files\CA-SupportBridge
[2011/01/13 13:54:00 | 000,225,280 | —- | C] (Propellerhead Software AB) – C:\Windows\System32\rewire.dll
[2011/01/13 13:54:00 | 000,000,000 | —D | C] – C:\Program Files\VstPlugins
[2011/01/13 13:52:49 | 001,294,336 | —- | C] (HMS http://hp.vector.co.jp/authors/VA012897/) – C:\Windows\System32\vorbis.acm
[2011/01/13 13:51:51 | 000,000,000 | —D | C] – C:\Program Files\Outsim
[2011/01/13 13:44:51 | 000,000,000 | —D | C] – C:\Program Files\Image-Line
[2011/01/13 12:47:13 | 000,000,000 | —D | C] – C:\Users\Aiken\Documents\My DJ
[2011/01/13 12:34:44 | 000,000,000 | —D | C] – C:\Program Files\Common Files\Program4Pc
[2011/01/13 12:34:44 | 000,000,000 | —D | C] – C:\Program Files\DJ Music Mixer
[2 C:\Users\Aiken\Documents\*.tmp files -> C:\Users\Aiken\Documents\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2011/02/12 11:37:36 | 000,002,215 | —- | M] () – C:\Users\Aiken\Application Data\Microsoft\Internet Explorer\Quick Launch\iTunes (2).lnk
[2011/02/12 11:35:01 | 000,067,584 | –S- | M] () – C:\Windows\bootstat.dat
[2011/02/12 10:08:05 | 000,003,216 | -H– | M] () – C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2011/02/12 10:08:05 | 000,003,216 | -H– | M] () – C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2011/02/12 08:15:21 | 000,000,246 | —- | M] () – C:\ProgramData\hpqp.ini
[2011/02/12 08:07:22 | 2951,102,464 | -HS- | M] () – C:\hiberfil.sys
[2011/02/12 07:08:21 | 000,000,680 | —- | M] () – C:\Users\Aiken\AppData\Local\d3d9caps.dat
[2011/02/11 17:30:42 | 000,000,098 | —- | M] () – C:\Windows\System32\drivers\etc\Hosts
[2011/02/10 01:52:37 | 000,000,866 | —- | M] () – C:\Users\Public\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/02/09 18:16:25 | 000,001,100 | —- | M] () – C:\Users\Aiken\AppData\Local\d3d8caps.dat
[2011/02/02 17:11:20 | 000,222,080 | —- | M] (Microsoft Corporation) – C:\Windows\System32\MpSigStub.exe
[2011/01/27 16:20:10 | 000,000,322 | —- | M] () – C:\Windows\tasks\HPCeeScheduleForAiken.job
[2011/01/23 20:35:17 | 000,002,587 | —- | M] () – C:\Users\Aiken\Desktop\Microsoft Office Word 2007 (2).lnk
[2011/01/17 23:12:00 | 000,051,934 | —- | M] () – C:\Users\Aiken\Documents\final isp.doc.docx
[2011/01/17 21:24:32 | 000,012,696 | —- | M] () – C:\Users\Aiken\Documents\anthro isp.xlsx
[2011/01/17 20:43:09 | 000,014,287 | —- | M] () – C:\Users\Aiken\Documents\question.docx
[2011/01/17 13:36:50 | 000,691,708 | —- | M] () – C:\Windows\System32\perfh00C.dat
[2011/01/17 13:36:50 | 000,617,964 | —- | M] () – C:\Windows\System32\perfh009.dat
[2011/01/17 13:36:50 | 000,135,510 | —- | M] () – C:\Windows\System32\perfc00C.dat
[2011/01/17 13:36:50 | 000,112,698 | —- | M] () – C:\Windows\System32\perfc009.dat
[2011/01/17 11:40:19 | 000,000,162 | -H– | M] () – C:\Users\Aiken\Documents\~$ot Shoeless Joe chapter 1.docx
[2011/01/17 03:25:03 | 000,017,597 | —- | M] () – C:\Users\Aiken\Documents\Novel study prezi notes.doc.docx
[2011/01/17 03:11:26 | 000,032,950 | —- | M] () – C:\Users\Aiken\Documents\Plot Shoeless Joe chapter 1.docx
[2011/01/15 14:41:27 | 000,287,847 | —- | M] () – C:\Users\Aiken\Documents\fionni.wma
[2011/01/15 00:31:05 | 000,072,327 | —- | M] () – C:\Users\Aiken\Documents\testing.mp3.wma
[2011/01/13 14:23:59 | 000,292,337 | —- | M] () – C:\Users\Aiken\Documents\recording2.mp3.wma
[2011/01/13 14:19:06 | 000,395,607 | —- | M] () – C:\Users\Aiken\Documents\recording 1.wma
[2 C:\Users\Aiken\Documents\*.tmp files -> C:\Users\Aiken\Documents\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/02/12 08:07:22 | 2951,102,464 | -HS- | C] () – C:\hiberfil.sys
[2011/02/10 21:57:10 | 000,296,448 | —- | C] () – C:\Users\Aiken\Desktop\gmer.exe
[2011/01/31 22:40:25 | 000,000,614 | —- | C] () – C:\Program Files\RejoinCommandLine.txt
[2011/01/17 21:29:51 | 000,051,934 | —- | C] () – C:\Users\Aiken\Documents\final isp.doc.docx
[2011/01/17 21:05:55 | 000,012,696 | —- | C] () – C:\Users\Aiken\Documents\anthro isp.xlsx
[2011/01/17 11:40:19 | 000,000,162 | -H– | C] () – C:\Users\Aiken\Documents\~$ot Shoeless Joe chapter 1.docx
[2011/01/16 23:11:45 | 000,017,597 | —- | C] () – C:\Users\Aiken\Documents\Novel study prezi notes.doc.docx
[2011/01/15 14:40:54 | 000,287,847 | —- | C] () – C:\Users\Aiken\Documents\fionni.wma
[2011/01/15 00:29:17 | 000,072,327 | —- | C] () – C:\Users\Aiken\Documents\testing.mp3.wma
[2011/01/13 14:23:23 | 000,292,337 | —- | C] () – C:\Users\Aiken\Documents\recording2.mp3.wma
[2011/01/13 14:19:06 | 000,395,607 | —- | C] () – C:\Users\Aiken\Documents\recording 1.wma
[2010/10/14 18:53:56 | 000,001,865 | —- | C] () – C:\ProgramData\hpzinstall.log
[2010/07/06 16:04:48 | 000,009,728 | —- | C] () – C:\Windows\System32\uc_karos_launching.dll
[2010/07/03 18:06:22 | 000,001,100 | —- | C] () – C:\Users\Aiken\AppData\Local\d3d8caps.dat
[2009/12/06 13:32:30 | 000,001,456 | —- | C] () – C:\Windows\System32\lxbsprod.ini
[2009/09/27 12:46:37 | 000,000,000 | —- | C] () – C:\Users\Aiken\AppData\Local\FnF4.txt
[2009/07/19 20:37:29 | 000,000,014 | —- | C] () – C:\Windows\System32\SysEngineDrive1.sys
[2009/05/08 19:29:05 | 000,000,031 | —- | C] () – C:\Windows\GunzLauncher.INI
[2009/04/21 15:43:26 | 000,000,680 | —- | C] () – C:\Users\Aiken\AppData\Local\d3d9caps.dat
[2009/04/16 21:08:42 | 000,032,768 | —- | C] () – C:\Users\Aiken\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2009/04/15 22:26:53 | 000,000,021 | —- | C] () – C:\ProgramData\hpqp.txt
[2009/04/15 22:18:13 | 000,027,839 | —- | C] () – C:\ProgramData\nvModes.001
[2009/04/15 21:58:46 | 000,027,839 | —- | C] () – C:\ProgramData\nvModes.dat
[2009/04/15 20:33:36 | 000,000,000 | —- | C] () – C:\Users\Aiken\AppData\Local\QSwitch.txt
[2009/04/15 20:33:36 | 000,000,000 | —- | C] () – C:\Users\Aiken\AppData\Local\DSwitch.txt
[2009/04/15 20:33:36 | 000,000,000 | —- | C] () – C:\Users\Aiken\AppData\Local\AtStart.txt
[2009/03/11 08:41:07 | 000,000,105 | —- | C] () – C:\ProgramData\{d36dd326-7280-11d8-97c8-000129760cbe}.log
[2009/03/11 08:40:58 | 000,000,032 | —- | C] () – C:\ProgramData\{051B9612-4D82-42AC-8C63-CD2DCEDC1CB3}.log
[2009/03/11 08:40:30 | 000,000,032 | —- | C] () – C:\ProgramData\{9867824A-C86D-4A83-8F3C-E7A86BE0AFD3}.log
[2009/03/11 08:39:51 | 000,000,032 | —- | C] () – C:\ProgramData\{23F3DA62-2D9E-4A69-B8D5-BE8E9E148092}.log
[2009/03/11 08:37:48 | 000,000,032 | —- | C] () – C:\ProgramData\{4FC670EB-5F02-4B07-90DB-022B86BFEFD0}.log
[2009/03/11 08:37:18 | 000,000,246 | —- | C] () – C:\ProgramData\hpqp.ini
[2008/10/25 05:57:46 | 000,000,109 | —- | C] () – C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log
[2008/10/25 05:51:48 | 000,000,110 | —- | C] () – C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log
[2008/10/25 05:49:52 | 000,000,105 | —- | C] () – C:\ProgramData\{40BF1E83-20EB-11D8-97C5-0009C5020658}.log
[2008/10/25 05:48:29 | 000,000,107 | —- | C] () – C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log
[2006/11/02 02:40:29 | 000,013,750 | —- | C] () – C:\Windows\System32\pacerprf.ini
[2006/03/09 04:58:00 | 001,060,424 | —- | C] () – C:\Windows\System32\WdfCoInstaller01000.dll
[2002/11/13 09:40:22 | 000,040,960 | —- | C] () – C:\Windows\System32\lxbsvs.dll
[2001/10/26 10:09:46 | 000,332,288 | —- | C] () – C:\Windows\System32\ConfigLib.dll

========== Alternate Data Streams ==========

@Alternate Data Stream - 64 bytes -> C:\Users\Aiken\Documents\YouTube- Bobby Lee & John Cena - MadTV 24 Skit.mp4:TOC.WMV

< End of report >
Hello,

You're welcome :)

You definitely need to install an AV on your system. Your previous installation on AVG might have been messed up by Norton, probably a reinstall may get things back to normal. Please install an AV right after you've done the fixes.

There are things that we could do that may or may not speed things up. You have quite a number of toolbars on your browser. Remove those that are not in use. For Ask toolbar, please follow the instructions below.

Download Revo Uninstaller
  • Double click the installation file on the desktop to run the installer.
  • Let it install to the default location.
  • Double click the new Revo Uninstaller Icon on the desktop to start the program.
You will now see a list of installed programs that Revo Uninstaller can remove.
  • Locate the program you are uninstalling Ask Toolbar
  • Right Click the Icon then choose Uninstall.
  • Click yes to the warning and choose the Uninstall Mode
  • Choose the Advanced option and then click Next.
  • This will launch the programs built in uninstaller. Be patient it can take several seconds.
  • Once the uninstaller is done click Next.
  • Revo Uninstaller will now scan for leftover information. Be patient it can take several seconds.
  • Once this scan is done click Next.
  • You will then be presented of the leftover entries found by Revo Uninstaller
  • Look at ALL of the entries to ensure they relate to the uninstall.
  • Next click Select All > Delete to remove the entries.
  • Click Next.
  • If there are any program file folders left over you will be presented with a list to be removed.
  • Again look at ALL of the entries to ensure they are related to the uninstall.
  • Click Select All > Delete to remove the entries.
  • Click Finish to go back to the uninstall list.
  • Close the program
===================================================

Run OTL.exe
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

    :OTL
    O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_23)
    O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_07)
    O16 - DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_23)
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_23)
    
    :Commands
    [EMPTYFLASH]
    [EMPTYTEMP]
    [REBOOT]
    [CLEARALLRESTOREPOINTS]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Then post Fix OTL log as well as a new OTL log and( don't check the boxes beside LOP Check or Purity this time )
===================================================

On your next reply please post :
OTL fix log
Fresh OTL log


Let me know if you have any problems in performing with the steps above or any questions you may have.

Good Day!
K something happened and I haven't had access to a computer for a while(had to borrow one for the time being) Sorry to bother you again D; but after removing avg everything was fine yet when I shut it down afterwords I encountered a black screen after loading.The cursor is still mobile, No option to log in, crt alt dlt doesnt work, shift x5 only makes the noise, and its the same in safe mode. My vista system has the option to system repair, and i tried restoring to before this happened, but right before i removed avg but no luck. Luckily i backed up all my files through cmd prompt which still works, by going to regedit and instead of loading a hive i just worked from there. I really dont want to reformat D; do you think you can give me any help?
Let's try this

Last Known Good Configuration
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Press and hold the F8 key as your computer restarts The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Last known good configuration option is selected.
  • Press Enter.

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