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System Crashing...maybe Video Card?

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Post #1
Hello I recently ran diagnostics and a session with CatByte as far as registry help & virus removal, at the end of our troubles, she suspected it may be hardware troubles and referred me here. The problems the PC is experienceing is system crash whenever "full screen mode" on videos is applied, or as I discovered when working with CatByte, trying to open Java from Control Panel to update it, crash. Computer has always told me virtual memory is running low though I've tried time and again to reset the parameters. I would appreciate any help you could offer. Thank You, Juliusmaximus
Post #2
Hello I recently ran diagnostics and a session with CatByte as far as registry help & virus removal, at the end of our troubles, she suspected it may be hardware troubles and referred me here. The problems the PC is experienceing is system crash whenever "full screen mode" on videos is applied, or as I discovered when working with CatByte, trying to open Java from Control Panel to update it, crash. Computer has always told me virtual memory is running low though I've tried time and again to reset the parameters. I would appreciate any help you could offer. Thank You, Juliusmaximus
Post #3
Anybody out there, I posted this to hardware with no response, am I doing something wrong or is this the place to post for hardware issues?
Post #4
Hello Juliusmaximus, Before anyone can help, we need to know your system specifications. In particular it would be useful to know what graphics card or chip you have and what graphics drivers you are using. If possible could you include any codecs (either separate or packs) that you have installed and a list of applications that crash when you try to use them? Once we know all that we can start troubleshooting your problems.
Post #5 last edited
from: http://forums.whatthetech.com/HJT_Posts_Re…lp_t110646.html

Hello to all at what the tech, i used to visit when it was Tom Coyote, and they did a fantastic job helping out.
I am writing because I'd like to "tune-up" my computer again. I have Windows XP, service pack 3, Intel Celeron, 2.6 GHz, 2 GB RAM.
Recently it has been crashing when trying to view certain video formats, mp4 in particular, or trying to use the "view full screen" feature.


Part of information posted from OTL Log:

OTL logfile created on: 3/3/2010 4:52:20 PM - Run 1
OTL by OldTimer - Version 3.1.32.0 Folder = C:\Documents and Settings\Ortiz Family\Desktop
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 60.00% Memory free
2.00 Gb Paging File | 1.00 Gb Available in Paging File | 75.00% Paging File free
Paging file location(s): [Binary data over 100 bytes]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 76.68 Gb Total Space | 62.41 Gb Free Space | 81.39% Space Free | Partition Type: NTFS
Drive D: | 93.34 Gb Total Space | 28.50 Gb Free Space | 30.53% Space Free | Partition Type: FAT32
E: Drive not present or media not loaded
F: Drive not present or media not loaded
Drive G: | 232.88 Gb Total Space | 21.35 Gb Free Space | 9.17% Space Free | Partition Type: NTFS
Drive H: | 149.05 Gb Total Space | 148.60 Gb Free Space | 99.70% Space Free | Partition Type: NTFS
I: Drive not present or media not loaded


You apparently had AVG version 9, but removed it in favor of Windows Security Essentials?

Internet access via Teleca AB (Sweden)
You have Google Toolbar installed on Internet Explorer
And you use Google FastSearch
And you have Nero Ahead installed (can't yet tell if it is running active, but probably worthless if it is)

Ask Toolbar has probably been removed ?
You may have utorrent installed
You may have Southwest Airlines utility installed
Your Adobe Reader is reasonably up to date

You still have Windows Live OneCare scanner installed <– Has been discontinued and may cause some conflicts.
You have Media Player Codec Pack 3.7.0

Event log events
coolpro2.exe
IE
Winword

Your time and time zone may not be correct,

You've had difficulty updating JAVA JRE
"System Administrator has set policies to prevent this installation."

You may have previously been running a corrupt version of Adobe CS2

Your JAVA JRE is [removed] (not to terribly out of date, but needs to update to - 18 – Ooops. Maybe you have JRE [removed]

MemTurbo may be active but is more than likely consuming more than it might conserve for your machine

_______________

Questions:

Do you have the installation CD for Windows XP Home?
You state that you've attempted to adjust your paging file / virtual memory because of warning messages that you are running low on virtual memory
To what values have you set paging file?
What Drive is your paging file located on?
Do you have at least 200mb paging file on C:\ ?

Do you still have that same problem if you set paging file to "Allow windows to manage…" ?

When you have problems "crashing" with video viewing at full screen, do you have other windows open running in background? How many?

Have you done any specialized work in your Services? For instance, turning off various Services that you believed your system did not need?

Are there any yellow or red warnings in your Device Manager indicating problems with device drivers?
Any "Unknown Device" items in Device Manager?

________________

Recommendations:

Please download and run Lavalys - Everest 2.20 and post a Quick Report of Sensors
http://majorgeeks.com/download4181.html
This will give us Temperature and Voltage readings


If you are able, please run PCPitstop OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others)

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.


___________________

Next Steps (after replying to the above)

We can run CodeStuff Starters to disable any unnecessary programs and process from running at Startup.
We can run SFC /scannow Windows File Protection to assure that all of your Windows XP files are present and not corrupted.
We can run CHKDSK to assure that your C:\ partition has no file or disk errors
We can run Windows Memory Checker to assure that your RAM is functioning correctly
__________________

In your next Reply:

1. Please review and answer the above Questions
2. Please post PCPitstop OverDrive Full Tests - link to Results
3. Please post Everest 2.20 - Quick Report - Sensors (post as Plain Text)
4. Be sure to let us know if you have XP Home installation CD

Give us an overview of how your machine is currently running.

I realize the above is a long list (don't bother with the "Next Steps" at this time)
Perhaps with the additional information from the above, we'll be able to give you some more informed recommendations.


Best Regards
Post #7
I tried running PC Pit , system crashed halfway thru tests when it was reading paths A thru about Q was the last path i think i caught…it was zipping by pretty fast. Dont know if thats of any value to you…but there it is!!! :P I will follow up with some more of your suggestions and post as i complete, thanks

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