I was following the directions to remove Antivirus live. Tried to reboot the computer in safe mode with networking. The screen starts the process and then the computer does a quick power off and on and it starts again with the screen from F8.
Hello, EllenTX
Welcome to the WhatTheTech Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.
Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
Please set your system to show all files.
Click Start, open My Computer, select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Are you able to boot into normal mode? If yes, please do the following:
Please download OTL from one of the following mirrors:
This is THE Mirror
Save it to your desktop.
Double click on the [external image: Posted Image] icon on your desktop.
Under the Custom Scan box paste this in netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
/md5stop
%systemroot%\*. /mp /s
CREATERESTOREPOINT
Push the Quick Scan button.
Two reports will open, copy and paste them in a reply here:
