Rockitman
Topic Starter
So I've read the Malware removal guide and I am stuck. Stuck by the mere fact that the pc in question, which uses IE8 as it's browser, cannot access the Internet.
So for instance, I was able to install Malware Bytes AntiMalware but cannot perform an Update with it. So what good is the scan without the updated files? Other problems also arise by the lack of internet access, so I'm wondering how to proceed.
The error that the machine gets when opening IE* is:
IE cannot display the Webpage.
I then run the Diagnose Connection Problem and get this in the log:
HTTP HTTPS FTP Diagnostic:
HTTPS: Successfully connected to www.microsoft.com
HTTP: Error 12029 connecting to www.microsoft.com. A connection with the server could not be established.
HTTP: Error 12029 connecting to www. hotmail.com. A connection with the server could not be established.
FTP (Passive): Successfully connected to ftp.microsoft.com
Could not make an HTTP connection.
Redirecting user to support call.
What can I do?
.