keyboard not communicating well

hi, just a couple days ago my keyboard stopped commuicating well with computer. When I type I have to type slowly and re-type lettrs sometimes 8 times. Laptop Dell studio, Intel Core 2 Duo, windows vista. It only has trouble online and especially with facebook. No trouble offline. Also the brouser started closing internet rendomly. Any ideas? I got Norton 360 and ran it, no difference. Help,so frusrating on line! Aloha, Julia

Hi Julia, welcome to WhatTheTech.

The first thing to try is to start Internet Explore with no Add-ons, see if the typing problem still occurs or not:

• Click Start then Run, type iexplore -extoff and press Enter or click on Go.
• or … click on Start, Programs, Accessories, System Tools, Internet Explorer (No Add-ons)

If that fixes the problem, then you need to figure out which Add-on is causing the problem. To do this, from IE, click on Tools then Manage Add-ons, Enable or Disable Add-ons. Try disabling a few at a time then close and restart IE and see if the problem is gone or not. Once you identify the culprit, uninstall it from the same Manage Add-ons window.

If it doesn't help, it's possible you have some malware, even though Norton 360 did not find anything. To make sure, go to the HijackThis™ Logs and Infections Removal forum, read the info there and follow the posted directions. Once you receive a clean bill of health, come back here if you have any additional questions or concerns or it turns out not to be a malware problem.

Please be patient as that is a very busy area. If you do not receive a response in 5 days, post a message here: http://forums.whatthetech.com/What_Do_If_Y…ays_t78698.html

my skype account just said that it found a malware and that I should add this address to my address book and it will fix it, I feel suspicious, anbody know if this is legit? scan.alert.xax5 is the site, they just call it Scan Alert.

Skype is not an anti-virus or malware scanner as far as i am aware, and i dont see how adding the address will help. I would ignore the message, and block the sender. If you are worried, visit the malware forum, and post there, they will sort you out