Hi txman,
If you are using another computer to transfer files/programs, we have to protect the usb device you are using as best we can. If you are able to use the infected machine, there is no need to use Flash_Disinfector.exe
On the clean machine Download
Flash_Disinfector.exe by sUBs and save it to your desktop.
- Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
- The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
- Wait until it has finished scanning and then exit the program.
Reboot your computer when done.
Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder…it will help protect your drives from future infection.
We are going to use a special copy of this next tool. Do not rename it.
NOTE: worksnow is actually Combofix renamed so user is able download and run Combofix
Download
worksnow from
HERE:
* IMPORTANT !!! Save worksnow to your Desktop
If using another computer to transfer files, make sure this program is transfered to the desktop of the infected computer.
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
- Double click on worksnow & follow the prompts.
Note: worksnow will run without the Recovery Console installed.
Note: Combofix will run without the Recovery Console installed.
- As part of it's process, combofix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
[external image: Posted Image]
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
[external image: Posted Image]
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the
C:\ComboFix.txt in your next reply.
Notes:
1.
Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of
ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Give it at least 20-30 minutes to finish if needed.
Please download
DDS and save it to your desktop.
- Disable any script blocking protection
- Double click dds.scr to run the tool.
- When done, DDS.txt will open.
- Click Yes at the next prompt for Optional Scan.
- Save both reports to your desktop.
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Please include the contents of the following in your next reply:
DDS.txt
Please attach the second file;
Attach.txt. To attach a file, do the following:
- Under the reply panel is the Attachments Panel
- Browse for the attachment file you want to upload, then click the green Upload button
- Once it has uploaded, click the Manage Current Attachments drop down box
- Click on [external image: Posted Image] to insert the attachment into your post
Please include in your next reply
- log produced by worksnow
- DDS.txt
- Attach.txt
No need for a HJT log this time, but let us know if you can now open it.
Thanks
