6 replies to this topic

[curtis]

Hello,
My Sony Vaio desktop p.c. fails to install Windows updates.
The problem occurs when the p.c. attempts to install the updates, the downloading does not appear to be a problem, just installation.
There are ten updates identified by the Microsoft Update webpage that are necessary.
At one point I saw an error message indicating something to the effect of "a corrupt update install database".
Initialing installation completes successfully, each update starts to install and then fails, moves on to the next update, fails, etc, etc, etc, through all the updates.
Here are the actual error messages-
Update for Office 2007 (KB934393)
Update for Office 2007 (KB934391)
Security Update for the 2007 Microsoft Office System (KB936514)
Security Update for Microsoft Office Outlook 2007 (KB946983)
Security Update for the 2007 Microsoft Office System (KB947801)
Security Update for Microsoft Office Excel 2007 (KB946974)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Update for Microsoft Silverlight (KB957938)
Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706)
Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update (KB951847) x86
None of the updates actually install.
The operating system is XP, SP3.
Here is the hijack this log file-

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:58:46 PM, on 1/27/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VMConsole.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZENG12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.usbank.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
O2 - BHO: (no name) - MRI_DISABLED - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [VMConsole.exe] "C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VMConsole.exe" /windowmin
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [USB2Check] "C:\WINDOWS\system32\RUNDLL32.EXE" "C:\WINDOWS\system32\PCLECoInst.dll",CheckUSBController
O4 - HKLM\..\Run: [KernelFaultCheck] "C:\WINDOWS\system32\dumprep.exe" 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\RunOnce: [] "C:\Program Files\Internet Explorer\iexplore.exe" http://www.symantec....000021.0000004d
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: MRI_DISABLED
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIC273~1\WEB2~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.micr...veX/MSDcode.cab
O16 - DPF: {3DC2E31C-371A-4BD3-9A27-CDF57CE604CF} (MSN Money Charting) - http://moneycentral....bs/pmupd806.exe
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - https://www-secure.s...abs/tgctlsr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1228605678500
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1228607908578
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: Image Converter video recording monitor for VAIO Entertainment - Sony Corporation - C:\Program Files\Sony\Image Converter 2\IcVzMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe

--
End of file - 9082 bytes

Appreciate any help you can provide for this most frustrating problem.
Thanks!

[Ztruker]

Right click my computer, and select manage. Click on the + next to services and applications. Now click on the services icon, and maximize the page.

Find the automatic updates entry. Is it started? If not, right click on it. Select properties, and under startup type choose automatic. Click on the Start button. Click apply, ok. Now close the window, and try to run the Windows update program again.

Hopefully this will fix the problem.

Another possability is that the SoftwareDistribution folder is corrupted:
Try the following, see if it fixes it:

Turn off Automatic Update Service
1) Run Services. msc then ok
2) Rt. click Automatic Update Service
3) Stop the service

Rename the Software Distribution folder
1) Run explorer %systemroot%
2) Rt. click The SoftwareDistribution folder
3) Rename it to SoftwareDistribution.old
4) Enter to secure the change
5) Start
6) Run services.msc
7) Rt. click Automatic Update Services
8) Click Start

The folder will be recreated when Windows Update is run.

[curtis]

Hello, thanks for the information and help!
I've run through and performed the requested actions, however unfortunately the issue remains.
Each install seems to start, however each one fails in succession, one after the other.
Here is the error message from the Microsoft Update website-
The following updates were not installed:

Update for Office 2007 (KB934393)
Update for Office 2007 (KB934391)
Security Update for the 2007 Microsoft Office System (KB936514)
Security Update for Microsoft Office Outlook 2007 (KB946983)
Security Update for the 2007 Microsoft Office System (KB947801)
Security Update for Microsoft Office Excel 2007 (KB946974)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Update for Microsoft Silverlight (KB957938)

The Silverlight update generates a Windows Installer popup box indicating that-
The feature you are trying to use is on a network resource that is unavailable
Click OK to try again, or enter an alternate path to a folder containing the installation package 'silverlight.msi' in the box below
k:\temp\ext35620\
At this point I have searched for the silverlight.msi file and tried to browse to the location to direct the installer however no help.

Here is my new Hijack this log file-
[attachment=2830:Curtis_HJT.zip]

Hope this is helpful, not sure why my updates are still not installing correctly.
Thanks!
Curtis.

Edited to remove HJT log and include as attachment.

Edited by Ztruker, 31 January 2009 - 09:08 PM.

[Ztruker]

Curtis, look in Event Viewer and see if any errors are being logged (they will be in RED)

Click Start then Run, type eventvwr.msc and press Enter or click OK

Look in all three categories listed on the left. Double click on any error to look at the details. Use the arrows to move up and down in the events listed. Post the data here. If it's more than a couple, copy the data to notepad and save as a .txt file, then use the Browse and Upload buttons below the message input are to upload the txt file here, then click on the Manage Current Attachments box to paste a link to the upload file so we can look at it.

To copy data to notepad, you first have to copy it to the clipboard. You do this by clicking on the icon of two pages under the up and down arrows on the right side of the window. Then you paste the info into notepad.

[Ztruker]

More possibilities:

See this web site for some excellent tips and troubleshooting ideas: http://support.microsoft.com/kb/943144

Good information available here: http://winhlp.com/?q=node/36

This article on Help2Go.com has some excellent fixes for Windows Update problems.

Re-register the Windows update dll as suggested by the following post: http://help.wugnet.c...pict585188.html

Also re-register the windows update components. This may help fix a corrupt installer

1. Click on Start and Run,
2. Type REGSVR32 WUAPI.DLL and press Enter.
3. Should get the message DllRegisterServer in WUAPI.DLL succeeded, Click OK.
4. Repeat for each of the following:

REGSVR32 WUAUENG1.DLL
REGSVR32 ATL.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUWEB.DLL
REGSVR32 WUAUENG.DLL

5. Reboot

If not better, you can download the latest installer from MS and see if this helps: http://www.softwarep...ninstallnt.html

Edited by Ztruker, 30 January 2009 - 08:20 PM.

[curtis]

The installer instructions you provided fixed whatever it was that made the actual installation of these updates fail. The Silverlight update was still being a major pain with the popup asking to locate the resource on my box, so I used "Perfect Uninstaller" to kill it as Add/Remove programs in Windows was useless. Perfect Uninstaller was also able to remove other older programs no longer used, that require the original CDs I no longer have, or simply wouldn't cooperate, such as various Roxio media components even with the original CDs. I have been fighting this issue for longer than I care to admit.... Great job!! Your time and knowledge are greatly appreciated!! This is an incredibly valuable service you are providing. Thank you!

[Ztruker]

Curtis, you're welcome and thanks for being patient (and persistent). I get more satisfaction out of a fix like this than a quick one that doesn't take any effort. You're perseverance kept me interested and willing to work on this.