Hi all, 2nd time posting, this time its my mum's computer that isn't running well, i'm not that great with computer virus' etc but i knew about this forum and how helpful it is.
Basically the computer is really really REALLY slow running, I was hoping one of the admin would help me out , so what do i do first? Do i have to show you some kind log, if so could you give me the steps to do so.
P.s my mum also said that the virtual memory pop up was sometimes showing up stating that the VM was low, but i said that this isn't a major issue - could you verify this? the computer isn't used for games etc, mainly for browsing.
Thanks in advance.
DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.
Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.
Stay with this topic until I give you the all clean post.
You might want to print these instructions out.
I suggest you do this:
Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab. Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders." Uncheck "Hide protected operating system files."
Click Apply, and then click OK.
Please do not delete anything unless instructed to.
Please download ATF Cleaner by Atribune. Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)
It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.
Next:
Please download Malwarebytes' Anti-Malware to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Also "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.
