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[Closed] Missing Explorer.exe

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SBS 2003 says it's WIndows XP SP3.

This PC was reported by TREND MICRO CSM SBS as having "a trojan" infector that a scan removed.

When PC was later rebooted, there was no desktop – only wallpaper.
No Taskbar, no Start menu.
Only TaskManager could be started.
TaskManager could browse to Explorer.exe but could not start it – Windows claimed file not found.
System Restore was fruitless.

MBAM Log and HJT Log appended.
It's VERY early yet but we may be out of the woods thanks to the "Before You…" instructions.

Thanks guys,
ASelene


——————————————————————————

Malwarebytes' Anti-Malware 1.28
Database version: 1170
Windows 5.1.2600 Service Pack 3

9/18/2008 4:29:57 PM
mbam-log-2008-09-18 (16-29-45).txt

Scan type: Quick Scan
Objects scanned: 51032
Time elapsed: 3 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 3
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{74676DFB-8684-5708-85E2-0893A2C57568} (Trojan.FakeAlert.H) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tcpsr (Rootkit.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Explorer.exe (Security.Hijack) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\actuiwin (Trojan.FakeAlert.H) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\esa0zsfcgn (Trojan.FakeAlert.H) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Cpl32ver (Trojan.Agent) -> No action taken.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
C:\Program Files\Microsoft Common (Trojan.Agent) -> No action taken.

Files Infected:
C:\Program Files\bykjfwc\ActUiWin.dll (Trojan.FakeAlert.H) -> No action taken.
C:\Documents and Settings\All Users\Application Data\zutctmps\fyxwdotg.exe (Trojan.FakeAlert.H) -> No action taken.
C:\WINDOWS\system32\Cpl32ver.exe (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\delself.bat (Malware.Trace) -> No action taken.
—————————————————
Here is HIJACKLOG after MBAM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:36:43 PM, on 9/18/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\Program Files\Trend Micro\Client Server Security Agent\OfcPfwSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\TEMP\ZWA3D4.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe
C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
E:\Ratchford\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3071004
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://companyweb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://companyweb
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3071004
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://companyweb
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) - https://192.168.1.2:4343/officescan/console…ll/WinNTChk.cab
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupCtrl Class) - https://192.168.1.2:4343/officescan/console…stall/setup.cab
O16 - DPF: {485D813E-EE26-4DF8-9FAF-DEDF2885306E} (NSHelp Class) - http://6x8wg51/connectcomputer/nshelp.dll
O16 - DPF: {5EFE8CB1-D095-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment ObjRemoveCtrl Class) - https://192.168.1.2:4343/officescan/console…/RemoveCtrl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1191866947594
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1191867108975
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = wvcoffice.local
O17 - HKLM\Software\..\Telephony: DomainName = wvcoffice.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = wvcoffice.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = wvcoffice.local
O23 - Service: Broadcom ASF IP Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
O23 - Service: Trend Micro Client/Server Security Agent Personal Firewall (OfcPfwSvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\OfcPfwSvc.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe

–
End of file - 7400 bytes

I may have spoken too soon. About four hours after using the disinfection techniques cited, the LAN was blacklisted. I've directed AntiVirus scans to run on all desktops and the server but have little hope of this being effective. It's going to be a slow and tedious process.

I have no further information at this point.

If anyone sees anything in the logs I've posted here, I'd appreciate suggestions.

ASelene
[external image: Posted Image]

Sorry about the delay in responding :(


We look for post with 0 replies, so when you posted to your own log, we assumed you were being helped.

If you still need help, Scan again with HijackThis, and copy/paste" a new log file into this thread.

Also please describe how your computer behaves at the moment.

Please use the [external image: Posted Image] Button below to reply. Thanks

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