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Spyware / Malware / Virus Removal

[Closed] Warning! Spyware has....(Desktop Hijacked)

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Post #1
Recently my computer has gotten some kind of problem with it where it's constantly popping up "programs" that are Malware protectors or removers and adds icons onto my start menu. The background of my desktop is unchangeable as well as my screen saver. The background reads "Warning! Spyware has been detected on your computer, Install an antivirus or spyware remover to clean your computer." My computers background is in blue and the text comes in a yellow box. Also, the screen saver is of a bunch of bugs eating the desktop.

It added 4 icons onto my start menu which include: Malware Protector 2008, Remove Malware Protector 2008, Advanced XP Fixer, and Register Advanced XP Fixer.

Everytime I restart my computer the "malware protectors" load and say X amount of threats have been found, would you like to remove them?

Here's my log file from hijack this

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:58:26 AM, on 6/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\QuickTime\QTTask.exe
C:\WINDOWS\system32\lphcnu7j0evdr.exe
C:\Program Files\AXPDefender\AXPDefender.exe
C:\Program Files\shcgu7j0evdr\shcgu7j0evdr.exe
C:\Program Files\AXPFixer\AXPFixer.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\SpywareRemover\SpywareRemover.exe
C:\Program Files\RapidKey\Rapidkey.exe
C:\WINDOWS\winhlp32.exe
C:\WINDOWS\winhlp32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.daemonsearch.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [lphcnu7j0evdr] C:\WINDOWS\system32\lphcnu7j0evdr.exe
O4 - HKLM\..\Run: [sysrest32.exe] C:\WINDOWS\system32\sysrest32.exe
O4 - HKLM\..\Run: [AXPDefender] C:\Program Files\AXPDefender\AXPDefender.exe
O4 - HKLM\..\Run: [SMshcgu7j0evdr] C:\Program Files\shcgu7j0evdr\shcgu7j0evdr.exe
O4 - HKLM\..\Run: [AXPFixer] C:\Program Files\AXPFixer\AXPFixer.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpywareRemover] C:\Program Files\SpywareRemover\SpywareRemover.exe -boot
O4 - Startup: rapidkey.lnk = C:\Program Files\RapidKey\Rapidkey.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
O9 - Extra 'Tools' menuitem: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo…/sysreqlab2.cab
O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://www.gamehouse.com/realarcade-webgam…houseplayer.cab
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://www.gamehouse.com/realarcade-webgam…zylomplayer.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab56907.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://www.gamehouse.com/realarcade-webgam…inematycoon.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.gamehouse.com/realarcade-webgam…opcaploader.cab
O16 - DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} (Pearson MathXL Player) - http://asp.mathxl.com/books/_Players/MathPlayer.cab
O16 - DPF: {EA6246B4-F380-443F-8727-9AEA3371146C} (CPlayFirstWeddingDashControl Object) - http://www.gamehouse.com/realarcade-webgam…WeddingDash.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

–
End of file - 9893 bytes
Post #2
Hi! Welcome to the forums.
My name is Scotty. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research.
Please be patient.

Please make a uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list… button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in a reply.


Could you also please navigate to this file:
C:\WINDOWS\system32\sysrest32.exe
and copy it to a zipped folder for me pleasThen click on this link
http://rapidshare.com/
Browse to the zipped folder and upload it then pm me the link.
Post #3 last edited
I couldn't find the file sysrest32.exe in the folder you specified, and I also ran a search on all files and folders for a file containing "sysrest32", but nothing was found. This is the list you requested: Adobe Flash Player ActiveX Adobe Flash Player Plugin Adobe Reader 8.1.1 Adobe Shockwave Player Agere Systems PCI Soft Modem AirRivals 1.0.0.13 Apple Software Update ATI - Software Uninstall Utility ATI Catalyst Control Center ATI Display Driver AXPDefender AXPFixer Belkin 54g USB Network Adapter Blackhawk Striker 2 from Compaq (remove only) Blasterball 2 from Compaq (remove only) Blasterball 2 Remix from Compaq (remove only) Bounce Symphony from Compaq (remove only) CC_ccProxyExt ccCommon ccPxyCore Compaq Connections Compaq Organize Crystal Maze from Compaq (remove only) DivX Codec DivX Content Uploader DivX Converter DivX Player DivX Web Player Easy Internet Sign-up ElfBot NG 2.0 FINAL FANTASY XI: Chains of Promathia FINAL FANTASY XI: Rise of the Zilart FINAL FANTASY XI: Treasures of Aht Urhgan Flash Slideshow Maker Pro 4.79 Google Earth Help and Support Additions HijackThis 2.0.2 Hotfix for Windows XP (KB926239) InterActual Player InterVideo WinDVD Player iTunes Java 2 Runtime Environment, SE v1.4.2_03 Java™ 6 Update 2 Java™ 6 Update 3 KBD LimeWire 4.17.6 LiveReg (Symantec Corporation) LiveUpdate 2.5 (Symantec Corporation) Magic ISO Maker v5.4 (build 0251) Microsoft .NET Framework 1.1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Plus! Dancer LE Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Works Mozilla Firefox (2.0.0.14) MProtector MSRedist Norton AntiSpam Norton AntiVirus 2005 Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security 2005 (Symantec Corporation) Norton Security Center Norton WMI Update Norton WMI Update NVIDIA Drivers Orbital from Compaq (remove only) Outspark Launcher Overball from Compaq (remove only) PC-Doctor for Windows PlayOnline Viewer and Tetra Master Polar Bowler from Compaq (remove only) Polar Golfer from Compaq (remove only) PS2 Python 2.2 pywin32 extensions (build 203) Python 2.2.3 QuickTime RagnarokOnline RealArcade RealPlayer Road Ready Streetwise from Compaq (remove only) Secret of the Solstice Shrek 2 Ogre Bowler from Compaq (remove only) Sibelius Scorch SiS VGA Utilities Sonic Express Labeler Sonic RecordNow! SPBBC SpySubtract Spyware Terminator SpywareRemover Star Wars Galaxies: 14-Day Trial Super Granny from Compaq (remove only) SymNet System Requirements Lab Tibia Tibia MULTI-ip changer Tibia Testserver TibiaBot NG 4.6.9 TibiaCam TV Lite 1.9 Tradewinds from Compaq (remove only) UltimateBet Ventrilo Client Windows Installer 3.1 (KB893803) Windows Live Messenger Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Player 11 Windows Media Player 11 Windows XP Hotfix - KB873339 Windows XP Hotfix - KB883667 Windows XP Hotfix - KB885835 Windows XP Hotfix - KB885836 Windows XP Hotfix - KB887742 Windows XP Hotfix - KB888239 Windows XP Hotfix - KB890175 WinRAR archiver Thanks a lot for the help, much appreciated Jordan
Post #4
Hi

I should have had you unhide the files first. No matter, it's not important. This bit is.

I'm afraid I have unpleasant news for you. You have a Dangerous infection on this machine.
The infection is delivered by a Backdoor Trojan.
It allows outsiders COMPLETE access to every keystroke, account, and password you use while on this machine, and complete access to any other data present…
IF this computer has been used for any kind of important data, my best recommendation is to Disconnect from Internet, Re-Format the entire drive and re-install your Operating system and Applications.

We can likely clean the infected files off the computer, and if you wish we will attempt to do so, but we cannot be sure that the infection didn't do something to your system to reduce the system security. In that instance, even after removal of the infection, you could be subject to another attack or takeover as soon as you re-connect to the Internet.

The Decision Whether to ReFormat or Not should be based on:
  • The use of the computer - this is the primary factor in the decision whether to re-format and re-install, or just disinfect.
  • The variety of malware - this influences the decision on whether to re-format and re-install, or just disinfect.
If the Computer has been used for any important data, you are strongly advised to do the following, immediately:
  • Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.
  • Back up all important data on the machine. Do not back up any Applications (programs). Those should be re-installed from the original source CDs or websites.
  • If you have ever used this computer for shopping, banking, or any transactions relating to your financial well being:
    Call all of your banks, credit card companies, and financial institutions, informing them that you may be a victim of identity theft, and to put a watch on your accounts or change all your account numbers.
  • From a clean computer, change ALL your online passwords – for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to.
  • DO NOT change passwords or do any transactions while using the infected computer because the attacker will get the new password and transaction information.
  • Take any other steps you think appropriate for an attempted identity theft.
While you are deciding whether to ReFormat and Re-Install, a useful link is here: http://www.dslreports.com/faq/10063
Please let me know what you decide.
Post #5 last edited
I'm not sure what to do, I don't really have any important stuff on this computer, I only play video games on it so the only accounts I have are those. I would likely restore, but my only problem is that I don't have any kind of recovery discs or whatever they're called used to reformat, so I think I'm kinda stuff out of luck. Which file is it exactly that infected my computer with a trojan? Is it the malware stuff like the XP Fixer and Malware Protector 2008?
Post #6 last edited
It was the one I asked you to upload. It is a Backdoor, and it does connect to a remote server, but its main job is to infect you with more malware, as you have, but because of what it does it's only right I give you the standard warning.
As you dont have the installation cd's we can continue with the clean up.

Before you do, can we have one more go with that file.?

To enable the viewing of Hidden files follow these steps:
  • Close all programs so that you are at your desktop.
  • Double-click on the My Computer icon (or click Start, then select My Computer)
  • Select the Tools menu and click Folder Options.
  • After the new window appears select the View tab.
  • Put a checkmark in the checkbox labeled Display the contents of system folders.
  • Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
  • Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
  • Remove the checkmark from the checkbox labeled Hide protected operating system files.
  • Press the Apply button and then the OK button and shutdown My Computer.
    Now your computer is configured to show all hidden files.

Then follow the rest of my instructions about up loading that file in my earlier post.

When you have done that, or if you still cant, proceed with these instructions.

If you already have Combofix, please delete this copy and download it again as it's being updated regularly.

Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Use this link to download Combofix, not one of the three in the tutorial
http://download.bleepingcomputer.com/sUBs/+/ComboFix.exe


Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once Recovery Console is installed, you should see a blue screen prompt like the one below:

[external image: Posted Image]

Click Yes to allow Combofix to continue scanning for malware.

When done, a log will be produced. Please post that log and a new HijackThis log in your next reply.


1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.



In your next reply post:
ComboFix.txt
New HijackThis log taken after the above scan has run

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