12 replies to this topic

[ihatezlob]

Hi Guys

Newbie, so please be gentle! My PC appears to have picked up some malware which opens "your computer is infected with spyware, download our product now to remove it" pop-ups which open every 30 mins or so. If I click through, it offers me the option of buying one of two products to fix it.

I've tried various 'self help' options from this and other forums, but can't seem to shift it.

Here's a HijackThis log I've just taken, and I'd really value some assistance with this troublesome item.

Many thanks in anticipation

Nick

Logfile of HijackThis v1.99.1
Scan saved at 20:49:22, on 28/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe
C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\pgxkzuxk.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\DAP\DAP.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=1071009
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by blueyonder
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [xsbdxwij] C:\WINDOWS\system32\wzktezwl.exe
O4 - HKCU\..\Run: [vlzggtyg] C:\WINDOWS\system32\fejkjgfc.exe
O4 - HKCU\..\Run: [iqtvtifk] C:\WINDOWS\system32\pgxkzuxk.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - J:\ANNEHO~1\MSOFFI~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.appl...ex/qtplugin.cab
O16 - DPF: {38A5F6F0-0B64-421B-A553-3D49A76ECDCD} (CPlayFirstMythicMarblesControl Object) - http://games.bigfish...les.1.0.0.2.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.miniclip....bGameLoader.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.truprint....rintActivia.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.s...abs/tgctlsr.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.goo...4/uploader2.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h30155.www3.h...nosticsxp2k.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.mypix.com...geUploader4.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photob...ploader_uni.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O16 - DPF: {D6376DD2-C2BD-49B2-A1B1-138F869633F3} (ASPRO Installer Class) - http://acs.pandasoft...5/asproinst.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.co...ploader_v10.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: VideoAcceleratorService - Speedbit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe

Edited by ihatezlob, 28 March 2008 - 03:01 PM.

[ken545]

Hello Nick

Welcome to the Whatthetech Malware Removal Forum, you do have some issues going on, lets do a few things.

Your version of HJT is outdated and may not be showing everything so uninstall it via the Add Remove Programs in the Control Panel and then download and install the latest version by Trendmicro.
C:\Program Files\Hijackthis <--Then delete this folder if still present



Download Trendmicros Hijackthis to your desktop.
Double click it to install
Follow the prompts and by default it will install in C:\Program Files\Trendmicro\Hijackthis\Highjackthis.exe

• Open HJT Scan and Save a Log File, it will open in Notepad
• Go to Format and make sure Wordwrap is Unchecked
• Go to Edit> Select All.....Edit > Copy and Paste the new log into this thread by using the Post Reply and not start a New Thread.

DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.

I need you to run these programs in the order that I am listing them, after you run the last program ( Combofix ) post the logs for each program and then a new HJT log

Download VundoFix to your desktop

• Double-click VundoFix.exe to run it.
• Click the Scan for Vundo button.
• Once it's done scanning, click the Remove Vundo button.
• You will receive a prompt asking if you want to remove the files, click YES
• Once you click yes, your desktop will go blank as it starts removing Vundo.
• When completed, it will prompt that it will reboot your computer, click OK.
• Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to this thread.

Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting.






Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and Paste the entire report in your next reply along with a Hijackthis log.

Download ComboFix from Here or Here to your Desktop.

In the event you already have Combofix, this is a new version that I need you to download.
It must be saved directly to your desktop.


1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

• Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan.
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
• Remember to re enable the protection again afterwards before connecting to the net

2. Close any open browsers and make sure you are disconnected from the net. Unplug the cable if need be before running combofix.

• IF you have not already done so Combofix will disconnect your machine from the Internet when it starts.
• If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

3. Now double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review

Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze.


This is what I need to see.
1. Vundofix log
2. Malwarebytes log
3. Combofix log
4. New HJT log

[ihatezlob]

Hi Ken

Many thanks for your response. Here's the re-installed HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:58:24, on 30/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe
C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\WINDOWS\system32\pgxkzuxk.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
C:\Program Files\CaptureWiz\Pro\CaptureWiz.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\DAP\DAP.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=1071009
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by blueyonder
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [xsbdxwij] C:\WINDOWS\system32\wzktezwl.exe
O4 - HKCU\..\Run: [vlzggtyg] C:\WINDOWS\system32\fejkjgfc.exe
O4 - HKCU\..\Run: [iqtvtifk] C:\WINDOWS\system32\pgxkzuxk.exe
O4 - HKLM\..\Policies\Explorer\Run: [HpoAI25eMY] C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - J:\ANNEHO~1\MSOFFI~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.appl...ex/qtplugin.cab
O16 - DPF: {38A5F6F0-0B64-421B-A553-3D49A76ECDCD} (CPlayFirstMythicMarblesControl Object) - http://games.bigfish...les.1.0.0.2.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.miniclip....bGameLoader.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.truprint....rintActivia.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.s...abs/tgctlsr.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.goo...4/uploader2.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h30155.www3.h...nosticsxp2k.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.mypix.com...geUploader4.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photob...ploader_uni.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O16 - DPF: {D6376DD2-C2BD-49B2-A1B1-138F869633F3} (ASPRO Installer Class) - http://acs.pandasoft...5/asproinst.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.co...ploader_v10.cab
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: VideoAcceleratorService - Speedbit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe

--
End of file - 11385 bytes

[ken545]

Thank you Nick, It may be easier if you do it this way, use the links I provided in my previous post. 1. Download Vundofix to your desktop. <-- No installation needed 2. Download and install Malwarebytes, check for updates and then close the program, don't run it yet 3. Download Combofix to your Desktop < -- No installation is needed but its important that it is downloaded to your desktop. 4. Run Vundofix and post the report 5. Run Malwarebytes and post the report 5. Run Combofix and post the report 6. Then post a new HJT log when your done with all the scans, 7. Take your time, I check in to this site quite regularly. Ken

[ihatezlob]

Hi Ken

Many thanks once again for your assistance. I've now followed your instructions and can report:

1. Vundofix - failed to find any infections, so no report log generated.

2. Malwarebytes - 25 infections found, and after it asked for a re-boot to eliminate the last few, it generated a report as follows:

alwarebytes' Anti-Malware 1.09
Database version: 571

Scan type: Quick Scan
Objects scanned: 33808
Time elapsed: 3 minute(s), 22 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 15
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 6

Memory Processes Infected:
c:\WINDOWS\system32\pgxkzuxk.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{000000da-0786-4633-87c6-1aa7a4429ef1} (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9dd4258a-7138-49c4-8d34-587879a5c7a4} (Fake.Dropped.Malware) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9dd4258a-7138-49c4-8d34-587879a5c7a4} (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b8c0220d-763d-49a4-95f4-61dfdec66ee6} (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{c3bcc488-1ae7-11d4-ab82-0010a4ec2338} (Fake.Dropped.Malware) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c3bcc488-1ae7-11d4-ab82-0010a4ec2338} (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\HOL5_VXIEWER.FULL.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Classes\applications\accessdiver.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\fwbd (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\HolLol (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Inet Delivery (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\mslagent (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorertoolbar (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\mwc (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Golden Palace Casino NEW (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\iqtvtifk (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{0656a137-b161-cadd-9777-e37a75727e78} (Fake.Dropped.Malware) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Nick\Desktopvirii (Fake.Dropped.Malware) -> Quarantined and deleted successfully.

Files Infected:
c:\WINDOWS\system32\pgxkzuxk.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Nick\Desktopvirii\Trojan-Downloader.Win32.Agent.bl.exe (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Nick\Desktopvirii\Trojan-Downloader.Win32.Agent.p.exe (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Nick\Desktopvirii\Trojan-Downloader.Win32.Agent.r.exe (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Nick\Desktopvirii\Trojan-Downloader.Win32.Agent.t.exe (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Nick\Desktopvirii\Trojan-Downloader.Win32.Agent.v.exe (Fake.Dropped.Malware) -> Quarantined and deleted successfully.

3. Combofix generated the following report:

ComboFix 08-03-30.2 - Nick 2008-03-30 23:09:47.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1530 [GMT 1:00]
Running from: C:\Documents and Settings\Nick\Desktop\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\Nick\Desktopblackbird.jpg
C:\Documents and Settings\Nick\DesktopEditorFKWP1.5.exe
C:\Documents and Settings\Nick\DesktopEditorFKWP2.0.exe
C:\Documents and Settings\Nick\Desktopfilemanagerclient.exe
C:\Documents and Settings\Nick\Desktopfkwp1.5.exe
C:\Documents and Settings\Nick\Desktopfkwp2.0.exe
C:\Documents and Settings\Nick\Desktopfwebd.exe
C:\Documents and Settings\Nick\DesktopFWebdEditor.exe
C:\Documents and Settings\Nick\DesktopTrojan.Win32.BlackBird.exe
C:\WINDOWS\a.bat
C:\WINDOWS\base64.tmp
C:\WINDOWS\bdn.com
C:\WINDOWS\FVProtect.exe
C:\WINDOWS\iTunesMusic.exe
C:\WINDOWS\mssecu.exe
C:\WINDOWS\system32akttzn.exe
C:\WINDOWS\system32anticipator.dll
C:\WINDOWS\system32awtoolb.dll
C:\WINDOWS\system32bdn.com
C:\WINDOWS\system32bsva-egihsg52.exe
C:\WINDOWS\system32dpcproxy.exe
C:\WINDOWS\system32emesx.dll
C:\WINDOWS\system32h@tkeysh@@k.dll
C:\WINDOWS\system32hoproxy.dll
C:\WINDOWS\system32hxiwlgpm.dat
C:\WINDOWS\system32hxiwlgpm.exe
C:\WINDOWS\system32medup012.dll
C:\WINDOWS\system32medup020.dll
C:\WINDOWS\system32msgp.exe
C:\WINDOWS\system32msnbho.dll
C:\WINDOWS\system32mssecu.exe
C:\WINDOWS\system32msvchost.exe
C:\WINDOWS\system32mtr2.exe
C:\WINDOWS\system32mwin32.exe
C:\WINDOWS\system32netode.exe
C:\WINDOWS\system32newsd32.exe
C:\WINDOWS\system32ps1.exe
C:\WINDOWS\system32psof1.exe
C:\WINDOWS\system32psoft1.exe
C:\WINDOWS\system32regc64.dll
C:\WINDOWS\system32regm64.dll
C:\WINDOWS\system32Rundl1.exe
C:\WINDOWS\system32sncntr.exe
C:\WINDOWS\system32ssurf022.dll
C:\WINDOWS\system32ssvchost.com
C:\WINDOWS\system32ssvchost.exe
C:\WINDOWS\system32sysreq.exe
C:\WINDOWS\system32taack.dat
C:\WINDOWS\system32taack.exe
C:\WINDOWS\system32temp#01.exe
C:\WINDOWS\system32thun.dll
C:\WINDOWS\system32thun32.dll
C:\WINDOWS\system32VBIEWER.OCX
C:\WINDOWS\system32vbsys2.dll
C:\WINDOWS\system32vcatchpi.dll
C:\WINDOWS\system32winlogonpc.exe
C:\WINDOWS\system32winsystem.exe
C:\WINDOWS\system32WINWGPX.EXE
C:\WINDOWS\userconfig9x.dll
C:\WINDOWS\winsystem.exe
C:\WINDOWS\zip1.tmp
C:\WINDOWS\zip2.tmp
C:\WINDOWS\zip3.tmp
C:\WINDOWS\zipped.tmp

.
((((((((((((((((((((((((( Files Created from 2008-02-28 to 2008-03-30 )))))))))))))))))))))))))))))))
.

2008-03-30 22:54 . 2008-03-30 22:54 90,112 --a------ C:\WINDOWS\system32\zwhsjkfi.exe
2008-03-30 21:02 . 2008-03-30 21:02 <DIR> d-------- C:\VundoFix Backups
2008-03-30 20:58 . 2008-03-30 20:58 <DIR> d-------- C:\Program Files\Trend Micro
2008-03-28 20:56 . 2008-03-28 20:56 80,896,113 --a------ C:\WINDOWS\pav.sig
2008-03-28 20:42 . 2008-03-28 21:14 <DIR> d-------- C:\WINDOWS\system32\ASPRO
2008-03-28 20:42 . 2005-10-20 11:34 69,632 --a------ C:\WINDOWS\system32\asprouni.exe
2008-03-28 20:42 . 2008-03-28 20:46 30,590 --a------ C:\WINDOWS\system32\pavaspro.ico
2008-03-28 20:42 . 2008-03-28 20:46 3,377 --a------ C:\WINDOWS\system32\.ico
2008-03-28 20:42 . 2008-03-28 20:46 2,550 --a------ C:\WINDOWS\system32\Uninstallpro.ico
2008-03-28 20:42 . 2008-03-28 20:46 1,406 --a------ C:\WINDOWS\system32\Helppro.ico
2008-03-28 20:07 . 2008-03-28 20:22 <DIR> d-------- C:\WINDOWS\system32\ActiveScan
2008-03-28 20:07 . 2008-03-28 20:21 30,590 --a------ C:\WINDOWS\system32\pavas.ico
2008-03-28 20:07 . 2008-03-28 20:21 2,550 --a------ C:\WINDOWS\system32\Uninstall.ico
2008-03-28 20:07 . 2008-03-28 20:21 1,406 --a------ C:\WINDOWS\system32\Help.ico
2008-03-28 19:52 . 2007-10-08 21:25 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\Roxio
2008-03-28 19:52 . 2007-10-08 21:16 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\InstallShield
2008-03-28 19:52 . 2007-10-08 21:22 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\GTek
2008-03-28 16:32 . 2008-03-28 16:48 1,486 --a------ C:\WINDOWS\system32\tmp.reg
2008-03-28 16:30 . 2008-03-28 16:30 <DIR> d-------- C:\Documents and Settings\Nick\Application Data\Grisoft
2008-03-28 16:30 . 2007-05-30 13:10 10,872 --a------ C:\WINDOWS\system32\drivers\AvgAsCln.sys
2008-03-28 16:29 . 2008-03-28 16:29 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Grisoft
2008-03-27 09:33 . 2008-03-27 16:50 86,963,154 --a------ C:\SYM_REGISTRY_BACKUP.reg
2008-03-27 09:33 . 2008-03-27 09:33 86,899,096 --a------ C:\SYM_REGISTRY_BACKUP.old
2008-03-25 23:16 . 2008-03-28 20:45 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-03-25 23:16 . 2008-03-25 23:16 <DIR> d-------- C:\Documents and Settings\Nick\Application Data\Malwarebytes
2008-03-25 23:16 . 2008-03-25 23:16 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-03-25 20:21 . 2008-03-28 20:59 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\hcxodsnw
2008-03-24 11:19 . 2008-03-24 11:19 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\JollyBear
2008-03-19 10:41 . 2008-03-19 10:41 <DIR> d-------- C:\Program Files\Microsoft Silverlight
2008-03-17 17:18 . 2008-03-17 17:18 20 --ahs---- C:\ArcDeviceInfo
2008-03-14 20:08 . 2008-03-14 20:08 <DIR> d-------- C:\Program Files\Kent Consultants
2008-03-14 20:08 . 2008-03-14 20:08 <DIR> d-------- C:\Documents and Settings\Nick\Application Data\ctpo
2008-02-17 11:18 . 2008-02-17 11:19 <DIR> d-------- C:\Program Files\Luxor 3

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-03-30 22:11 --------- d-----w C:\Documents and Settings\All Users\Application Data\Kontiki
2008-03-30 22:07 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-03-30 21:39 --------- d-----w C:\Documents and Settings\All Users\Application Data\Symantec
2008-03-30 18:48 --------- d---a-w C:\Documents and Settings\All Users\Application Data\TEMP
2008-03-28 21:50 --------- d-----w C:\Documents and Settings\All Users\Application Data\Microsoft Help
2008-03-28 20:11 --------- d-----w C:\Program Files\SpeedBit Video Accelerator
2008-03-28 20:10 --------- d-----w C:\Program Files\palmOne
2008-03-28 20:08 --------- d-----w C:\Program Files\Kontiki
2008-03-28 20:07 --------- d-----w C:\Program Files\DAP
2008-03-28 19:40 --------- d-----w C:\Program Files\Apple Software Update
2008-03-28 19:23 --------- d-----w C:\Program Files\Norton Internet Security
2008-03-24 11:39 --------- d-----w C:\Program Files\PopCap Games
2008-03-18 20:00 71,280 ----a-w C:\Documents and Settings\Nick\Application Data\GDIPFONTCACHEV1.DAT
2008-03-17 16:18 --------- d-----w C:\Documents and Settings\Nick\Application Data\ArcSoft
2008-03-11 06:59 --------- d-----w C:\Program Files\Common Files\Adobe
2008-03-06 21:32 706 ----a-w C:\WINDOWS\system32\drivers\COH_Mon.inf
2008-03-06 21:32 23,904 ----a-w C:\WINDOWS\system32\drivers\COH_Mon.sys
2008-03-06 21:32 10,537 ----a-w C:\WINDOWS\system32\drivers\coh_mon.cat
2008-02-17 11:53 --------- d-----w C:\Documents and Settings\All Users\Application Data\MumboJumbo
2008-01-13 00:25 12,632 ----a-w C:\WINDOWS\system32\lsdelete.exe
2008-01-11 05:53 44,544 ----a-w C:\WINDOWS\system32\dllcache\pngfilt.dll
2007-12-19 23:01 347,136 ----a-w C:\WINDOWS\system32\dllcache\dxtmsft.dll
2007-12-18 09:51 179,584 ------w C:\WINDOWS\system32\dllcache\mrxdav.sys
2007-12-08 05:21 3,592,192 ------w C:\WINDOWS\system32\dllcache\mshtml.dll
2007-12-06 11:01 625,664 ------w C:\WINDOWS\system32\dllcache\iexplore.exe
2007-12-06 11:00 70,656 ------w C:\WINDOWS\system32\dllcache\ie4uinit.exe
2007-12-06 11:00 13,824 ------w C:\WINDOWS\system32\dllcache\ieudinit.exe
2007-12-06 04:59 161,792 ------w C:\WINDOWS\system32\dllcache\ieakui.dll
2007-12-05 19:12 60,800 ----a-w C:\WINDOWS\system32\S32EVNT1.DLL
2007-12-04 18:38 550,912 ----a-w C:\WINDOWS\system32\oleaut32.dll
2007-12-04 18:38 550,912 ------w C:\WINDOWS\system32\dllcache\oleaut32.dll
2007-09-18 15:08 82 ----a-w C:\Documents and Settings\All Users\Application Data\SUMQU0C1-FE20-APII-YE7M-BEDSDWMY5R6A.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
2007-08-24 20:51 316784 --a------ C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
2008-01-31 08:58 116088 --a------ C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"= "C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll" [2007-08-24 20:51 316784]

[HKEY_CLASSES_ROOT\clsid\{7febefe3-6b19-4349-98d2-ffb09d4b49ca}]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar.1]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser]
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"= C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll [2007-08-24 20:51 316784]

[HKEY_CLASSES_ROOT\clsid\{7febefe3-6b19-4349-98d2-ffb09d4b49ca}]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar.1]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RoboForm"="C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" [2008-02-09 10:51 160592]
"xsbdxwij"="C:\WINDOWS\system32\wzktezwl.exe" [ ]
"vlzggtyg"="C:\WINDOWS\system32\fejkjgfc.exe" [ ]
"lgqalmcp"="C:\WINDOWS\system32\zwhsjkfi.exe" [2008-03-30 22:54 90112]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2008-01-31 14:15 51048]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [2007-06-11 10:25 6731312]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="C:\WINDOWS\system32\CTFMON.EXE" [2004-08-04 05:00 15360]

C:\Documents and Settings\Nick\Start Menu\Programs\Startup\
HotSync Manager.lnk - C:\Program Files\palmOne\HOTSYNC.EXE [2004-04-13 17:03:10 299008]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]
"HpoAI25eMY"= C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\LimeWire\\LimeWire.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\Program Files\\Kontiki\\KService.exe"=
"C:\\Program Files\\Apple Software Update\\iTunes.exe"=

R2 LiveUpdate Notice;LiveUpdate Notice;"C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon []
R2 sbbotdi;sbbotdi;C:\PROGRA~1\SPEEDB~1\sbbotdi.sys [2008-01-18 11:52]
R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter);C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2007-07-11 08:15]
R2 VideoAcceleratorService;VideoAcceleratorService;C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe [2008-01-18 11:52]
R3 SymIMMP;SymIMMP;C:\WINDOWS\system32\DRIVERS\SymIM.sys [2007-08-09 17:27]
S3 COH_Mon;COH_Mon;C:\WINDOWS\system32\Drivers\COH_Mon.sys [2008-03-06 22:32]
S3 SymIM;Symantec Network Security Intermediate Filter Service;C:\WINDOWS\system32\DRIVERS\SymIM.sys [2007-08-09 17:27]

*Newly Created Service* - COMHOST
.
Contents of the 'Scheduled Tasks' folder
"2008-03-25 07:01:00 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2008-03-24 08:41:44 C:\WINDOWS\Tasks\Norton Internet Security - Run Full System Scan - Nick.job"
- C:\Program Files\Norton Internet Security\Norton AntiVirus\Navw32.exeh/TASK:
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-30 23:11:13
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-03-30 23:11:29
ComboFix-quarantined-files.txt 2008-03-30 22:11:27
Pre-Run: 86,392,193,024 bytes free
Post-Run: 86,379,905,024 bytes free
.
2008-03-12 03:01:15 --- E O F ---

and finally, a fresh HJT log looks like this:

ogfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:14:54, on 30/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe
C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\WINDOWS\system32\zwhsjkfi.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=1071009
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [xsbdxwij] C:\WINDOWS\system32\wzktezwl.exe
O4 - HKCU\..\Run: [vlzggtyg] C:\WINDOWS\system32\fejkjgfc.exe
O4 - HKCU\..\Run: [lgqalmcp] C:\WINDOWS\system32\zwhsjkfi.exe
O4 - HKLM\..\Policies\Explorer\Run: [HpoAI25eMY] C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - J:\ANNEHO~1\MSOFFI~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.appl...ex/qtplugin.cab
O16 - DPF: {38A5F6F0-0B64-421B-A553-3D49A76ECDCD} (CPlayFirstMythicMarblesControl Object) - http://games.bigfish...les.1.0.0.2.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.miniclip....bGameLoader.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.truprint....rintActivia.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.s...abs/tgctlsr.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.goo...4/uploader2.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h30155.www3.h...nosticsxp2k.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.mypix.com...geUploader4.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photob...ploader_uni.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O16 - DPF: {D6376DD2-C2BD-49B2-A1B1-138F869633F3} (ASPRO Installer Class) - http://acs.pandasoft...5/asproinst.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.co...ploader_v10.cab
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: VideoAcceleratorService - Speedbit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe

--
End of file - 11201 bytes

I very much look foward to your thoughts!

Regards

Nick

[ken545]

Hello Nick,

Your doing so well A bit more to do.

Open Notepad Go to Start> All Programs> Assessories> Notepad ( this will only work with Notepad )and copy all the text inside the Codebox by highlighting it all and pressing CTRL C on your keyboard, then paste it into Notepad, make sure there is no space before and above File::

File::
C:\WINDOWS\system32\zwhsjkfi.exe
C:\WINDOWS\system32\tmp.reg
C:\WINDOWS\system32\fejkjgfc.exe
C:\WINDOWS\system32\wzktezwl.exe

Folder::
C:\VundoFix Backups

Registry::
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"xsbdxwij"=-
"vlzggtyg"=-
"lgqalmcp"=-

Save this as CFScript to your desktop.

Then drag the CFScript into ComboFix.exe as you see in the screenshot below.




This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a new HijackThis log.

[ihatezlob]

Hi Ken

Here's the latest Combifix log:

ComboFix 08-03-30.2 - Nick 2008-03-31 20:22:14.2 - NTFSx86
Running from: C:\Documents and Settings\Nick\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\Nick\Desktop\CFScript.txt
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!

FILE ::
C:\WINDOWS\system32\fejkjgfc.exe
C:\WINDOWS\system32\tmp.reg
C:\WINDOWS\system32\wzktezwl.exe
C:\WINDOWS\system32\zwhsjkfi.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\VundoFix Backups
C:\WINDOWS\system32\tmp.reg
C:\WINDOWS\system32\zwhsjkfi.exe

.
((((((((((((((((((((((((( Files Created from 2008-02-28 to 2008-03-31 )))))))))))))))))))))))))))))))
.

2008-03-31 18:43 . 2008-03-31 19:09 <DIR> d-------- C:\WINDOWS\LastGood
2008-03-30 23:24 . 2008-03-30 23:24 90,112 --a------ C:\WINDOWS\system32\lapqbktm.exe
2008-03-30 20:58 . 2008-03-30 20:58 <DIR> d-------- C:\Program Files\Trend Micro
2008-03-28 20:56 . 2008-03-28 20:56 80,896,113 --a------ C:\WINDOWS\pav.sig
2008-03-28 20:42 . 2008-03-28 21:14 <DIR> d-------- C:\WINDOWS\system32\ASPRO
2008-03-28 20:42 . 2005-10-20 11:34 69,632 --a------ C:\WINDOWS\system32\asprouni.exe
2008-03-28 20:42 . 2008-03-28 20:46 30,590 --a------ C:\WINDOWS\system32\pavaspro.ico
2008-03-28 20:42 . 2008-03-28 20:46 3,377 --a------ C:\WINDOWS\system32\.ico
2008-03-28 20:42 . 2008-03-28 20:46 2,550 --a------ C:\WINDOWS\system32\Uninstallpro.ico
2008-03-28 20:42 . 2008-03-28 20:46 1,406 --a------ C:\WINDOWS\system32\Helppro.ico
2008-03-28 20:07 . 2008-03-28 20:22 <DIR> d-------- C:\WINDOWS\system32\ActiveScan
2008-03-28 20:07 . 2008-03-28 20:21 30,590 --a------ C:\WINDOWS\system32\pavas.ico
2008-03-28 20:07 . 2008-03-28 20:21 2,550 --a------ C:\WINDOWS\system32\Uninstall.ico
2008-03-28 20:07 . 2008-03-28 20:21 1,406 --a------ C:\WINDOWS\system32\Help.ico
2008-03-28 19:52 . 2007-10-08 21:25 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\Roxio
2008-03-28 19:52 . 2007-10-08 21:16 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\InstallShield
2008-03-28 19:52 . 2007-10-08 21:22 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\GTek
2008-03-28 16:30 . 2008-03-28 16:30 <DIR> d-------- C:\Documents and Settings\Nick\Application Data\Grisoft
2008-03-28 16:30 . 2007-05-30 13:10 10,872 --a------ C:\WINDOWS\system32\drivers\AvgAsCln.sys
2008-03-28 16:29 . 2008-03-28 16:29 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Grisoft
2008-03-27 09:33 . 2008-03-27 16:50 86,963,154 --a------ C:\SYM_REGISTRY_BACKUP.reg
2008-03-27 09:33 . 2008-03-27 09:33 86,899,096 --a------ C:\SYM_REGISTRY_BACKUP.old
2008-03-25 23:16 . 2008-03-28 20:45 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-03-25 23:16 . 2008-03-25 23:16 <DIR> d-------- C:\Documents and Settings\Nick\Application Data\Malwarebytes
2008-03-25 23:16 . 2008-03-25 23:16 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-03-25 20:21 . 2008-03-28 20:59 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\hcxodsnw
2008-03-24 11:19 . 2008-03-24 11:19 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\JollyBear
2008-03-19 10:41 . 2008-03-19 10:41 <DIR> d-------- C:\Program Files\Microsoft Silverlight
2008-03-17 17:18 . 2008-03-17 17:18 20 --ahs---- C:\ArcDeviceInfo
2008-03-14 20:08 . 2008-03-14 20:08 <DIR> d-------- C:\Program Files\Kent Consultants
2008-03-14 20:08 . 2008-03-14 20:08 <DIR> d-------- C:\Documents and Settings\Nick\Application Data\ctpo
2008-02-17 11:18 . 2008-02-17 11:19 <DIR> d-------- C:\Program Files\Luxor 3

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-03-31 19:23 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-03-31 19:23 --------- d-----w C:\Documents and Settings\All Users\Application Data\Kontiki
2008-03-31 17:59 --------- d-----w C:\Documents and Settings\All Users\Application Data\Symantec
2008-03-31 07:56 --------- d---a-w C:\Documents and Settings\All Users\Application Data\TEMP
2008-03-28 21:50 --------- d-----w C:\Documents and Settings\All Users\Application Data\Microsoft Help
2008-03-28 20:11 --------- d-----w C:\Program Files\SpeedBit Video Accelerator
2008-03-28 20:10 --------- d-----w C:\Program Files\palmOne
2008-03-28 20:08 --------- d-----w C:\Program Files\Kontiki
2008-03-28 20:07 --------- d-----w C:\Program Files\DAP
2008-03-28 19:40 --------- d-----w C:\Program Files\Apple Software Update
2008-03-28 19:23 --------- d-----w C:\Program Files\Norton Internet Security
2008-03-24 11:39 --------- d-----w C:\Program Files\PopCap Games
2008-03-18 20:00 71,280 ----a-w C:\Documents and Settings\Nick\Application Data\GDIPFONTCACHEV1.DAT
2008-03-17 16:18 --------- d-----w C:\Documents and Settings\Nick\Application Data\ArcSoft
2008-03-11 06:59 --------- d-----w C:\Program Files\Common Files\Adobe
2008-03-06 21:32 706 ----a-w C:\WINDOWS\system32\drivers\COH_Mon.inf
2008-03-06 21:32 23,904 ----a-w C:\WINDOWS\system32\drivers\COH_Mon.sys
2008-03-06 21:32 10,537 ----a-w C:\WINDOWS\system32\drivers\coh_mon.cat
2008-02-17 11:53 --------- d-----w C:\Documents and Settings\All Users\Application Data\MumboJumbo
2008-01-13 00:25 12,632 ----a-w C:\WINDOWS\system32\lsdelete.exe
2008-01-11 05:53 44,544 ----a-w C:\WINDOWS\system32\dllcache\pngfilt.dll
2007-12-19 23:01 347,136 ----a-w C:\WINDOWS\system32\dllcache\dxtmsft.dll
2007-12-18 09:51 179,584 ------w C:\WINDOWS\system32\dllcache\mrxdav.sys
2007-12-08 05:21 3,592,192 ------w C:\WINDOWS\system32\dllcache\mshtml.dll
2007-12-06 11:01 625,664 ------w C:\WINDOWS\system32\dllcache\iexplore.exe
2007-12-06 11:00 70,656 ------w C:\WINDOWS\system32\dllcache\ie4uinit.exe
2007-12-06 11:00 13,824 ------w C:\WINDOWS\system32\dllcache\ieudinit.exe
2007-12-06 04:59 161,792 ------w C:\WINDOWS\system32\dllcache\ieakui.dll
2007-12-05 19:12 60,800 ----a-w C:\WINDOWS\system32\S32EVNT1.DLL
2007-12-04 18:38 550,912 ----a-w C:\WINDOWS\system32\oleaut32.dll
2007-12-04 18:38 550,912 ------w C:\WINDOWS\system32\dllcache\oleaut32.dll
2007-09-18 15:08 82 ----a-w C:\Documents and Settings\All Users\Application Data\SUMQU0C1-FE20-APII-YE7M-BEDSDWMY5R6A.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
2007-08-24 20:51 316784 --a------ C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
2008-01-31 08:58 116088 --a------ C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"= "C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll" [2007-08-24 20:51 316784]

[HKEY_CLASSES_ROOT\clsid\{7febefe3-6b19-4349-98d2-ffb09d4b49ca}]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar.1]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser]
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"= C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll [2007-08-24 20:51 316784]

[HKEY_CLASSES_ROOT\clsid\{7febefe3-6b19-4349-98d2-ffb09d4b49ca}]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar.1]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RoboForm"="C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" [2008-02-09 10:51 160592]
"jmenjxcd"="C:\WINDOWS\system32\lapqbktm.exe" [2008-03-30 23:24 90112]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2008-01-31 14:15 51048]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [2007-06-11 10:25 6731312]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="C:\WINDOWS\system32\CTFMON.EXE" [2004-08-04 05:00 15360]

C:\Documents and Settings\Nick\Start Menu\Programs\Startup\
HotSync Manager.lnk - C:\Program Files\palmOne\HOTSYNC.EXE [2004-04-13 17:03:10 299008]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]
"HpoAI25eMY"= C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\LimeWire\\LimeWire.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\Program Files\\Kontiki\\KService.exe"=
"C:\\Program Files\\Apple Software Update\\iTunes.exe"=

R2 LiveUpdate Notice;LiveUpdate Notice;"C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon []
R2 sbbotdi;sbbotdi;C:\PROGRA~1\SPEEDB~1\sbbotdi.sys [2008-01-18 11:52]
R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter);C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2007-07-11 08:15]
R2 VideoAcceleratorService;VideoAcceleratorService;C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe [2008-01-18 11:52]
R3 COH_Mon;COH_Mon;C:\WINDOWS\system32\Drivers\COH_Mon.sys [2008-03-06 22:32]
R3 SymIMMP;SymIMMP;C:\WINDOWS\system32\DRIVERS\SymIM.sys [2007-08-09 17:27]
S3 SymIM;Symantec Network Security Intermediate Filter Service;C:\WINDOWS\system32\DRIVERS\SymIM.sys [2007-08-09 17:27]

*Newly Created Service* - COMHOST
.
Contents of the 'Scheduled Tasks' folder
"2008-03-25 07:01:00 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2008-03-31 05:22:32 C:\WINDOWS\Tasks\Norton Internet Security - Run Full System Scan - Nick.job"
- C:\Program Files\Norton Internet Security\Norton AntiVirus\Navw32.exeh/TASK:
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-31 20:23:54
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-03-31 20:24:14
ComboFix-quarantined-files.txt 2008-03-31 19:24:12
ComboFix2.txt 2008-03-30 22:11:29
Pre-Run: 86,285,094,912 bytes free
Post-Run: 86,272,614,400 bytes free
.
2008-03-12 03:01:15 --- E O F ---

and here's the latest Hijack.This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:27:06, on 31/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\Program Files\DAP\DAP.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=1071009
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [jmenjxcd] C:\WINDOWS\system32\lapqbktm.exe
O4 - HKLM\..\Policies\Explorer\Run: [HpoAI25eMY] C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-18 Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE (User 'SYSTEM')
O4 - .DEFAULT Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE (User 'Default user')
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - J:\ANNEHO~1\MSOFFI~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.appl...ex/qtplugin.cab
O16 - DPF: {05CDEE1D-D109-4992-B72B-6D4F5E2AB731} (PhotoBox uploader) - http://static.photob...geUploader4.cab
O16 - DPF: {38A5F6F0-0B64-421B-A553-3D49A76ECDCD} (CPlayFirstMythicMarblesControl Object) - http://games.bigfish...les.1.0.0.2.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.miniclip....bGameLoader.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish...shUKActivia.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.s...abs/tgctlsr.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.goo...4/uploader2.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h30155.www3.h...nosticsxp2k.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.mypix.com...geUploader4.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photob...ploader_uni.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O16 - DPF: {D6376DD2-C2BD-49B2-A1B1-138F869633F3} (ASPRO Installer Class) - http://acs.pandasoft...5/asproinst.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.co...ploader_v10.cab
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: VideoAcceleratorService - Speedbit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe

--
End of file - 11613 bytes

I don't know if it's relevant to whatever nasty thing has infected my PC, but I've also noticed I've 'lost' the Search facility! If I click 'Start' and then 'Search' I just get a blank box like this



I don't know what's doing it, and as ever would welcome your assistance!

Many thanks

Nick

[ken545]

Hello Nick,

Not sure about the search box, sometimes malware leaves behind some damage. When your clean if it still won't work I can direct you to a windows forum that deals with issues like that.

Open HijackThis > Do a System Scan Only, close your browser and all open windows including this one, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

O4 - HKCU\..\Run: [jmenjxcd] C:\WINDOWS\system32\lapqbktm.exe G
O4 - HKLM\..\Policies\Explorer\Run: [HpoAI25eMY] C:\Documents and Settings\All Users\Application Data\hcxodsnw\tolexcxa.exe

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.co...ploader_v10.cab


You need to enable windows to show all files and folders, instructions Here

Delete these files
C:\WINDOWS\system32\lapqbktm.exe
C:\Documents and Settings\All Users\Application Data\hcxodsnw

Post a new HJT log and let me know how your system is doing .

Ken

[ihatezlob]

Hi Ken

I did the HijackThis bits, and also included another Windows\system32 file - nyntytq.exe, which I recognised as being the latest incarnation of the lapqbktm.exe file.

I then deleted nyntytq.exe and lapqbktm.exe (had to use the File Assassin facility in Malwarebytes' as the files were otherwise 'locked'), but couldn't find hcxodsnw within the C:\Documents and Settings\All Users\Application Data\ folder.

Latest HijackThis log below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:40:26, on 31/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\Program Files\DAP\DAP.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe
C:\WINDOWS\explorer.exe
C:\Program Files\CaptureWiz\Pro\CaptureWiz.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=1071009
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-18 Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE (User 'SYSTEM')
O4 - .DEFAULT Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE (User 'Default user')
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - J:\ANNEHO~1\MSOFFI~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.appl...ex/qtplugin.cab
O16 - DPF: {05CDEE1D-D109-4992-B72B-6D4F5E2AB731} (PhotoBox uploader) - http://static.photob...geUploader4.cab
O16 - DPF: {38A5F6F0-0B64-421B-A553-3D49A76ECDCD} (CPlayFirstMythicMarblesControl Object) - http://games.bigfish...les.1.0.0.2.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.miniclip....bGameLoader.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish...shUKActivia.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.s...abs/tgctlsr.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.goo...4/uploader2.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h30155.www3.h...nosticsxp2k.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.mypix.com...geUploader4.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photob...ploader_uni.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O16 - DPF: {D6376DD2-C2BD-49B2-A1B1-138F869633F3} (ASPRO Installer Class) - http://acs.pandasoft...5/asproinst.cab
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: VideoAcceleratorService - Speedbit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe

--
End of file - 11232 bytes

Thanks

Nick

[ken545]

Hello Nick,

Your log looks fine

Run this free System Cleaner, its yours to keep, I run it on my own systems a few times a month.


Download CCleaner from here to clean temp files from your computer.

• Double click on the file to start the installation of the program.
• Select your language and click OK, then next.
• Read the license agreement and click I Agree.
• Click next to use the default install location. Click Install then finish to complete installation.
• Double click the CCleaner shortcut on the desktop to start the program.
• On the "Windows" tab, under "Internet Explorer," uncheck "Cookies" if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
• If you use either the Firefox or Mozilla browsers, the box to uncheck for "Cookies" is on the Applications tab, under Firefox/Mozilla.
• Click on the "Options" icon at the left side of the window, then click on "Advanced."
  deselect "Only delete files in Windows Temp folders older than 48 hours."
• Click on the "Cleaner" icon on the left side of the window, then click Run Cleaner to run the program.
• Caution: It is not recommended that you use the "Issues" feature unless you are very familiar with the registry as it has been known to find legitimate items.
• After CCleaner has completed its process, click Exit.

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders. If you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner!
**Note** Go to Options> Cookies and any you want to keep move them to The Keep window

• Your Java is out of date and leaving your system vulnerable.
• Go to your Add-Remove Programs in the Control Panel and uninstall any previous versions of Java (J2SE Runtime Environment)
• It should have an icon next to it:
  
  Select it and click Remove.
• Reboot your system.
• Then go to the Sun Microsystems and install the update
• Java Runtime Environment (JRE) 6 Update 5 <--This is what you need to download and install.
• If you chose the online installation, it will prompt you to run the program.
• If you chose the offline installation, you will be prompted to save the file and you can run it from wherever you saved it.
• Then after install you can verify your installation here Sun Java Verify

I like to to do the offline installation and save the setup file in case I may need it in the future


How is your system running now ? Are you still having issues with the Search feature ?

[ihatezlob]

Hi Ken

Computer now appears to be malware free, for which many, many thanks.

Unfortunately my Search feature is still not working, so if you could recommend a good Windows forum where I could seek advice, that would be great.

Finally, I've just made a small PayPal donation towards keeping this site going - please keep up the excellent service you offer.

All the best

Nick [

[ken545]

Hello Nick,

Thanks for the donation, it just goes to keep us online. This forum like all the other malware removal forums are staffed by volunteers so any donation big or small is much appreciated.

Windows Tech Support Forums

• Windows Support <-- Our own forum
• PcPitStop <-- You can take your system in for a checkup here.
• Bleeping Computer <--Good XP Forum
• Windows Helpnet <-- Excellent XP Forum
• Hardwareguys <-- Another good one

It's Not Always Malware

• Slow Computer
• Microsoft
  

Speedup Windows

• TechBuilder

Windows Tips

• Techruler
• Kellys Korner

• How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.
• Tutorial for System Restore <-- Do this first to prevent yourself from being reinfected.
• WhattheTech
• TonyKlein CastleCops
• Grinler BleepingComputer
• GeeksTo Go
• Dslreports

Keep in mind if you install some of these programs. Only ONE Anti Virus and only ONE Firewall is recommended, more is overkill and can cause you problems. You can install all the Spyware programs I have listed without any problems. If you install Spyware Blaster, you can still install Spybot Search and Destroy but do not enable the TeaTimer in Spybot.

Here are some free programs to install, all free and highly regarded by the fine people in the Malware Removal Community

• Spybot Search and Destroy 1.5
  Check for Updates/ Immunize and run a Full System Scan on a regular basis. If you install Spyware Blaster ( Recommended ) then do not enable the TeaTimer in Spybot Search and Destroy.
  
• Spyware Blaster It will prevent most spyware from ever being installed. No scan to run, just update about once a week and enable all protection.
  
• Spyware Guard It offers realtime protection from spyware installation attempts, again, no scan to run, just install it and let it do its thing.
  
• IE-Spyad
  IE-Spyad places over 6000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
  
• Firefox 2.0.0.13 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.

Glad we could help

Safe Surfn
Ken

[ken545]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.