This is part of the last thing I wrote to him:
I had to use the snapfiles download. The Network Connections are still empty.
Before I got to this point I did get a Network Connections box saying:
The Network Connections Folder was unable to retrieve the list of Network adapters on your machine. Please make sure that the Network Connections Service is enabled & running.
This is the link to the HijackThis log:
Any help is much appreciated.