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can't connect to internet


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3 replies to this topic

#1 ladious

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Posted 04 February 2008 - 05:10 PM

Hi, I am fairly ne, w and it was suggested that I post my problem on this board for wider viewing. I can't connect to the internet. something about lost IP default gateway address. My cable provider went through a lot of steps and suggested contacting the computer co and microsoft. No luck with either. I did PING and Ipconfig /all and many other things. Waiting for tech to make house call at great expense. Have win XP home and IE version 7 Ran diagnostics for winXP everythign sAYS OK EXCEPT http CONNECTIONS. trying to coonnect to aol, error-dns not available. 2 days no trying to fix this HELP! ladious

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#2 paws

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Posted 05 February 2008 - 03:42 AM

Hi, Sorry to hear of the problem with your Internet connection. If you have run through all your settings with a tech from your ISP and also done the same with Microsoft and still havn't got it fixed then it looks as though it's bad news. :( Your best bet may be to wait until your local competent computer technician has called to advise you, as there is nothing quite like talking face to face with the customer and sitting at the actual machine and being able to physically examine or switch out component parts. However in the meantime and whilst waiting you could, copy and paste in a reply here, the results of your diagnostics, ping tests, and config /all, together with your network connections, Internet Options, and exact make and model number of your computer and modem/router................however if these have been all checked by your ISP and Microsoft and nothing found to be amiss it's unlikely we will be able to spot anything either. Regards paws
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#3 ladious

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Posted 05 February 2008 - 03:43 PM

Thank you Paws, Diagnostic, Ping, and several other tests have shown nothing. Computer techwas able to get me connected for a minute or so and then off again. So I let him take my pc away. Said he suspects the n.etwork card and will replace it . Think I may buy another pc after this. Second repair job for this one, although not as much as before. Any suggestions? Thanks again,Ladious

#4 paws

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Posted 05 February 2008 - 04:10 PM

Hi, Yes maybe its best to wait and see what your tech comes up with. Here in the UK, a reasonably good laptop, with full guarantee, operating system, including tax at 17.5% and delivery to the door can be had for about GBP 275 (approx USD $550) and an equivalent desktop machine for considerably less. Its almost as though the machines are becoming disposable....... bad news for me as I fix them for a living! I hope it works out OK for you. Regards paws
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